Social Moving Group

I booked through US Express Relocations and asked specifically if they were a third party and agent, Jessica said no. On moving day, I had to call twice to figure out when they were coming and when they finally showed up the paperwork said Social Moving Group. I questioned this, and Ben said they were a sister company. Sounded kind of sketch, but proceeded with the process.
My items were picked up ¹²⁄₂₉ and explained to Jessica I was flexible and wanted the items to get there around ¹⁄₆. She said that should not be a problem. I did not get my furniture until ¹⁄₁₂ and it was with another company David and Goliath. I had just started a new job and had to take the second day off. Four guys showed up and it took them almost 6 hours and I really did not have that much stuff. They were complaining the entire time. Their truck broke down in my apartment complex and is currently still parked here. I reported the company to BBB and received a text from Ben «thanks for the complaint». I will never use this company again as this was worst customer service I had ever received.

DO NOT USE THIS COMPANY ITS A total scam they scam me for more money once they move me they even wanted to charge me triple for using the elevator and going up stairs when I already explained to the guy Sam that I had stairs I was all by myself a single woman trusting in this company and they ripped me off the two movers would not even take my stuff off the truck unless I went and get more money out of my account this was 1 a.m. in the morning it took all that time for me to find a ATM machine after moving to a city I’ve never lived in before once they move me I had so much stuff missing when I went to get more money from an ATM machine I’m pretty much sure they took things off the truck that belong to me I think this company needs to be closed down and no one should use this company I will continue to give bad reviews 0 to 10 this is a 0 0 0 0 company to use it is a scam please please do not use

DO-​NOT USE.
Social Moving Group was contracted to move our household goods from Atlanta, GA to Sedona, AZ.
From the start of the job it was very clear that the Manager (Owner??), Ben was an old hand at hustling Clients and nickle and diming them. We were charged more than 30% more than the original Estimate as Ben had our goods weighed and the actual ‘Weight’ computation was higher than the estimated ‘Volume’ computation. Clearly they charge which-​ever is the greater. We were also charged a 5% Credit Card Fee. Ben then negotiated and leveraged with his Sub-​Contractor the lower ‘Volume’ rate to truck our goods from Atlanta to Arizona.
Ben charged us $ 5,000 to pretty much wrap furniture in blankets, pack a few items ($ 245) and then reload these goods onto the Sub-​Contractors large long haul truck. The long haul Sub-​Contractor was paid $ 2,200 and hauled our goods across state with 4 other Clients goods.
We experienced the most damages we have ever experienced and we have moved a LOT (South Africa to England, then Spain, then USA and twice within the USA).
Social Moving Group arrived in a beaten-​out truck with a motley crew. Boxes were loaded upside down, plastic packing crates were crushed, boxes and furniture were dropped, wood furniture was broken, items were left behind in Atlanta and had to be sent via FEDEX, arriving smashed and broken.
Upon arrival in Arizona, goods avalanched out the long haul truck when unloading as nothing was secured or strapped. The Sub-​Contractor offloading in Arizona recruited a random laborer off Craigslist to offload.
These type of ‘business’ people capitalize on the fact that once you contract with them, they can pretty much revise the Estimates and charge anything they feel like. They exploit and leverage the position that you don’t have viable options getting alternative providers in the last days /​hours of a move that is planned weeks ahead of time. You are forced into a position of duress and you are threatened that goods will be with-​held, not loaded, not unloaded and /​or sold.
They push hard to get paid in Cash or Money Orders, because they know they do a bad job and that they are hustling you.
Unprofessional and immoral.

If I could give this company zero stars I would because it was the worst moving company mainly Ben the manager overall was just a scam to get the most money after another company books the job with a low ball offer to get you started and Ben to suck you dry. The actual moving guys were the only way he is still in business because they were nice loading and unloading. Obviously the only way he gets work is through a broker company because it’s not from referrals or customer satisfaction. Can’t wait to report to the BBB and a few other higher ups…

If I could give this company ZERO stars I would. These people should actually be in jailed and permanently banned from this line of work. The absolute worst moving experience ever. It took nearly a month for all furniture to arrive. They kept repeatedly lying about where the truck was, and why it was running late. I sat in an empty apartment for THREE weeks AFTER the promised delivery date. Hundreds of dollars worth of Items (flat screen tv, vacuum cleaners, grills, paintings, dishes) were broken. The delivery guy tried to charge more after arriving, claiming that the quote was only good for a certain number of feet from the truck to the door. I had to get into a yelling match with «Ben» in Atlanta over the phone to clear the air. They also charged a 5% fee, which is illegal, for using a credit card. If I had the time and wasn’t thousands of miles away, I would have made a special trip back to Atlanta to sue their a**es. They are lucky that I have a life, otherwise I would have made it my personal mission to put them out of business so quickly it would have made their head spin in Atlanta.
My advice to anyone seeking a moving company in Atlanta… if you can’t afford a reputable moving company, then perhaps you should reconsider whether or not you really can afford to move. I learned my lesson the hard way.

I booked through All State Van Lines OR Relo Van Lines and they which is a broker and they hired Ben at Social Moving Group. ALL of the above were horrible to deal with. Either move yourself or go with a big name mover — these companies have no business being in business.
HORRIBLE — I had a nightmare of a move with All State Van Lines aka Relo Van Lines, Social Moving Group and whatever other names they go by. My experience began last June 2013 and just a month ago I received my loss/​claim. They are offering me a whopping $ 148.50 for breaking a panel and leg from my super cool farmers like kitchen table, losing a shelf from my tv armoire and scratching the side of the same armoire, breaking a leg on my antique cedar chest. Lastly, the super bright movers that delivered my things to a storage unit in Marina Del Rey shoved my brand new $ 600 queen sized pillowtop mattress in half where it stayed until I arrived 30 days later. A professional moving company would stand the mattress up. I think these guys realized they mattress was in the back of the truck and didn’t want to take the time to pull a few things out and pack it the right way. An investment I thought would last me eight to ten years is now ruined.
Below is what they offered me for a settlement. Shameful! I have pictures if any of you would like to see the damage.
* Queensize Mattress (cosmetic allowance) $ 22.50
* Kitchen Table@50lbs $ 30.00
* TV Armoire (cosmetic allowance) $ 60.00
Cedar Chest@60lbs $ 36.00
Also, I’m not sure where they stored my belongings but there was mold on a few of the boxes (had to throw out several of my Christmas decorations that were sentimental and that I had for many years. There was also mold on my kitchen chairs.
Lastly, they delivered a piece of furniture that didn’t even belong to me.
Horrible, horrific and a huge pain in the ass. The guy below had it right, «if you want something done, do it yourself».
Special sarcastic shout out to ALL the people I’ve talked to over the last year at this sham of a business.
Karlos Stevenson who took my first phone call and said he would be with me from beginning to the end of a move. Ha! He handed me off to Latasha Bell the moment he received my first $ 800 deposit! LIAR
Samuel
Araminta P.
Sarah
Ben at Social Moving Group and his fantastic front man Sean in L.A. who packed my mattress so carefully (NOT) and delivered furniture that didn’t belong to me.
Lacreasha G.
You should all be proud of your services!

This was my worst moving experience. Ben charged me a lot more after all my furniture was in the truck. He was also very rude and did not listen to me. This company has very little experience with moving antique furniture. My table should have been taken apart before moving. It arrived broken and now needs professional repair. I do not recommend this company. He also asked for cash. I have a credit rating of 8.16. It took 2 deliveries to receive all my furniture.

NIGHTMARE!!! They made our cross-​country move from Georgia to California a very stressful and unpleasant experience. We went to their office to meet Ben (owner) in person just to make sure everything was in order. He was all smiles, shook our hands, looked us in the eye, and promised everything would be just fine — «trust me,» he said.
Our stuff ended up being delivered DAYS ahead of schedule. Once we stopped allowing Ben to just tell us to trust him and that everything would be fine, he became EXTREMELY inflexible, unhelpful, angry and condescending. We had to organize our friends and landlord to open our house, receive our things, and pay the drivers (in cash!) from THE MIDDLE OF THE ARIZONA DESERT!
We went with the cheapest movers we found, and this was the experience we had. Ben is horrible. The driver who delivered out stuff was horrible. There are so many more details to this horrible epic… our stuff was all banged up, the drivers broke a big limb in our new neighborhood, I cried throughout most of the American Southwest…
GO WITH SOMEONE ELSE