Renewal by Andersen

Roman, and his installation team were fabulous! They did a great job installing our new windows. Finished the whole house in 1 day.

Mike Shipley and team were excellent during the install and minor rot repairs on two large windows. They were some of the best contractors we’ve worked with. We are also very impressed with the quality of the windows. The heat reflection is considerable and should help with our sun room. I also appreciated having an area supervisor stop by to verify Mike’s work at the end.
I have to agree with other comments about the high pressure sign now sales. I’m fine with paying more for a higher quality product, but even after discounts I have a sick feeling I paid too much for two windows. Also, the communication between order and install was non-​existent. Once I had an install date set, everything was fine, but I never received one update during the 6 weeks it took to make the windows.

I suppose their product and service is OK, but beware of high-​pressure sales tactics and shockingly high prices. The phone people are annoying with their scripted messages, and are very insistent on both homeowners being present for their 90-​minute sales pitch. Started at $ 20k for 11 windows, eventually went down to $ 14.5k «but only if you sign tonight». Ferget it, I did my research and the same custom-​size 100-​series Andersen windows from Lummus are $ 4800, and ANY contractor will put them in for MUCH less than $ 1000 each.
I suppose if you have a lot of money, and absolutely want no hassles at all, I was sure they would do quality work and not try any bait & switch stuff. Experinced installers, window fit guaranteed, they don’t even touch the interior trim, and the windows (bottom of the line Andersens) are OK too.
The salesman was a really nice guy, but he is a well-​trained salesman. He probably would be great selling cars, too. But they are well known because they advertise like crazy, and their profit margins must be huge. Salesman did LIE by saying the Home Depot Andersens are NOT made by Andersen — but I asked twice «well what does Anderson make» and did not get an answer.
I dunno: High pressure, shocking prices, Lying salesmen: Think 1 star is too high?
Edit: OK, I upped them to 2 stars. In retrospect, I suppose they offer a service and charge for it, but they are not dishonest, just preying on the gullible. I also echo Joe B’s review about the initial appointment process: OMG they ask a million questions but don’t appear to listen to the answers (Me: I have 11 double-​hung windows. Them: OK, do they slide up and down, side to side, or crank out? Sheesh.)

This company goes door to door sales. «Maybe»
When asked about their permit to sale door to door the 20’s something replied «It’s not on me» then hurried off the street.
*1^st «LIE» the City of Duluth doesn’t give out those permits.
Two doors down I asked if the other guy was with him replied «No, but I’ll tell him» then they both left in the same work van.
*2^nd «LIE»
Don’t use these guys they lied to my face twice within (4) mins. What will they do to your house. If that’s what they are doing in the neighborhood at 6:30pm. The police were called don’t come back.