Publix Employees Federal Credit Union

We love the credit union. My husband and I have both been members since we were 16 – 17 years old and had our forst jobs there. They are very willing to help, regardless of the situation!
We had our A/​c in our home go out last year and we called and asked if we could borrow the money to have it replaced, and it was in the account with in few hours!!! Now that is customer service!!!

My husband and I are members of the Publix Employee Credit Union. Until this year, we have been pleased with the service we received and have always found the employees to be helpful, not only providing service to us, but also helping assist us with applying for other items offered through the Credit Union.
This year, it seems like customer service has gone down hill and anyone dealing with loans, locally, the English language was not their first language. For something that should be a simple application, cannot explain our situation and what we would like to apply for, more clearer, the employees obviously have a difficult time understanding and give us the run around.
Last week, we had submitted an application, to borrow money against the available balance we have. We found out almost a week later, that not only did the lady not turn in our application, she was on vacation for a week, so no one would help us.
Clark Howard raves about Credit Unions. He also makes a point of what to do if you encounter problems and aren’t able to get the help you request. After all of this, we are not pleased with the credit union. Having to drive to the nearest location is also time consuming for our and not to mention the high price of gas, for the commute. We are seriously considering taking our business elsewhere, if no one on the board is willing to help us and make us a satisfied customer.
Also, another thing that has us thinking about leaving this credit union, is the lack of parking and the location. At times, it is nearly impossible to find a parking spot.