Precision Tune Auto Care

I have never been more dissappointed then I have now! My husband and I always change our oil here. About 2 ½ weeks ago from this date on saturday. I took my car into get service (oil change) and after everything when they were done. They came out and said they recommending me getting some new tires. Mines were pretty warn out knew it coming. And so i ask for prices. He said he got good year tire and I was like will they have the wording on it, he said yes yes yes repeatly! And my husband is the type if you say thats what the tire are thats what we want, my husband dont care about last minute change. So he told us the prices were 400 $ for all 4 with putting them on! I promise on everything thats what he said so we went ahead and put 300 $ down he said for sure he will get the tires in. Basically within those 2 ½ weeks, we got the, they dont have it this and this from him. We are frustrated! So today i came in to see whats going on told him my last day would be Monday the 13, 2016 and he said he will call, he never called! So i came in this morning before work, and the way he spoke to me in his tone of voice, made it seem as if i understood wrong! My husband was there we confirm it! Many times! The owner never saw no wrong on how long we wait instead he said i told you am willing to give you your money like i told you on saturday! This is not the fucking point, my point is if you «promise» me something I go on your word sinces you are the one that said that 2 ½ weeks ago! We waited a long time only because you was good to us in the beginning, not only this he tried to give us these other brands and when i look them up they were like 40 – 50 $ a tire he thinks am stupid now, and then today he tried up selling me, why in the fuck would i have to pay more when you didnt keep your promise in the beginning. If you plan on buying tires from here please get it in writing cause i promise you he will twist your words! I was not trying to make a scene only because he had other clients there, but i will not return here to get any more of my oil change. VERY DISSAPPIONTED WE WAS LIED TO. AM VERY PISSED OFF !!!

$ 20 oil & filter change was so so. Staff is nice and informative but service (I was waiting) took an hour to complete and when car was given back it had multiple oily hand prints on my white paint and interior smelled like cigarette smoke because techs can be seen smoking while working from the lobby window.

So I needed an oil change and since the usual mechanic I go to isn’t open on Saturdays– I thought I would just swing by this place to get a quick oil change as I knew my car was in good shape otherwise. The place was empty but I told the guy I would be back to pick it up as my boyfriend and I were going to run some errands in the area. He quickly used the fact that I was going to leave my car there for some time as an opportunity to give me a «free» brake inspection. About an hour later I get a call from a very robot-​sounding receptionist saying that I needed new brake pads bc they were less than 5%, a brake fluid flush, and that I needed my rear brakes cleaned and adjusted. Because the owner seemed so shady as soon as I told him I’d be back to pick up the vehicle I decided I would wait and get a second opinion from my usual mechanic. Turns out– the owner at Precision Tune Auto is a LIAR and my brakes are fine– in fact they have more than half their life! So glad I waited and took my car to my usual, trusting mechanic! Never again will I visit this place– they did do the oil change but they didn’t fix the rubber tubing that had come loose on the front of my car that I asked them to (it just needed a screw) I guess they didn’t want to do that since I refused to let them to fix my completely fine brakes! don’t go there!

I had my brakes done here about nine months ago. I had a coupon and when I presented the coupon the front desk person stated, «those are for the cheap brakes and they aren’t very good». I asked her why would you sell them at all if that were the case. She then said, «well I guess they are ok». I had the work done, but not without the mechanic giving me a quote of about 500.00 worth of additional work that needed to be done immediately. I declined.
Today, my car started making a noise and I thought it may be the brakes so I took it in and they quoted me 450.00 for service for cylinder repairs etc. The mechanic said you should get the high quality brakes next time as he saw in the system that I had chosen the less expensive kind. I reminded him that my vehicle was eleven years old and I didn’t want to spend double on repairs for a vehicle that I probably wont have much longer. The problem with the vehicle had nothing to do with the brakes.
I called pep boys and they quoted me 200.00. I’m at pep boys now. My total after tax plus I got wiper blades was 218.20. The service was flawless.
Point: Service and pricing are not so great. They try to up sell you on everything.
I will not use Precision Tune again.

Dropped my 1999 Toyota Tacoma off for an oil change. The receptionist was very friendly as were the techs. Here is where it starts to go downhill. I’m a bit experienced when it comes to basic auto repair and maintenance. This is the first (and probably the last) time I’ve ever taken a car to be serviced instead of doing it myself. I left for a few minutes to go to ACE Hardware across the street, when I returned I saw my truck sitting in the parking lot and was very pleased with the short service time. I soon found out why it was so quick. When I went inside to pay for my oil change the young lady at the counter informed me that my oil plug was striped. I found this interesting since I was the one who did the last two oil changes and I am sure it wasn’t striped when I brought it in. I was then informed that they would not be able to warranty the oil change. Frustrated, I walked to my truck to find it dripping oil in the parking lot. When I looked under the truck I discovered the drain plug driven in about ¹⁄₃ of the way and visibly crooked. I found it interesting that when I was informed about the drain plug being striped that they didn’t even try or offer to fix it. Seemed like they just wanted me to leave. I continued to look under my truck and found an oil soaked shop rag. I brought it back to the tech who I suppose worked on my truck who definitely had what I like to call a «could give a shit» attitude. He told me to just drop it on the floor. At this point I am pretty frustrated and went back to my truck to do a complete inspection of the work. I then found my old used oil filter (full of oil) sitting on my skid plate. This was the last straw for me. I dug the filter out and brought it back to the shop where I was met by another tech who asked if there was a problem. I explained the situation and he quickly brought my truck back in and put it back up on the rack. He was great, as was the shop foreman. I am a manager myself and understand having to deal with employees that are somewhat below par. The two gentlemen took good care of me and I appreciate it. This is a very simple oil change and I disappointed with the lack of care given to my truck by the first tech. But after that everyone was great, even when I had to bring the truck back due to the continued oil leak. All and all not too bad. Good problem resolution and customer care. Just wish I had received this treatment the first time.

I dropped my car off here on a recent Saturday morning to have some work done on my breaks (trust me, there was a lot of work to be done). The service was super quick — dropoff was at 8 and they had it ready by 11:45 a.m.
Overall Verdict: Not crap. Only giving four stars because I had to get my breaks fixed and that does put a little sting on the wallet — but that’s a personal thing. I’d definitely go back here.