Panda Kitchen & Bath

The customer service was terrible. The person who came out to measure was 45 minutes late. He came to measure on a Monday and I heard nothing about our estimate until I called on Thursday. Kenny, who was our sales associate, said he would call me back that day and send me an email with the estimate. I never received an email. I called back on Monday and he finally emailed me the estimate. I went into pick out the granite and quartz and it took almost 2 hours — it was ridiculous. The actual process of choosing the surfaces was easy, it took 10 minutes, but Kenny was all over the place, answering calls, running everywhere during our conversation. We finally agreed on a date for installation. Installation day arrives and nobody shows up, so I call. They messed up the schedule. The installation guys show up the next day. They were completely unprofessional. They broke one large mirror. The other mirror in the bathroom had to come down during the install and I was told they were unable to get the mirror back up that day. I called Kenny to figure out how to move forward. He did say that they were going to take care of the broken mirror and he would send his guys back out to install the other mirror. They measured the backsplash wrong, so it is much shorter than the standard backsplash, so now we have to mud the wall and repair. This has been such a long and ridiculous process with this company. I honestly have no idea how they can stay in business. I would never use them again and certainly would never recommend them. I would pay a bit more and go back to A&A Marble.

I’m really impressed with my experience at Panda Granite.
I found a gorgeous piece of granite on Craigslist. It was perfect for my basement kitchenette; however, it needed to be cut in half and a hole for the sink needed to be cutout. The company that provided the granite for my main kitchen countertops refused to cut the basement kitchenette granite (for fear of ruining it). The company kept trying to get me buy a remnant and quoted me over $ 700, for basically 70 linear inches to cover 2 base cabinets. No way Jose!!!
I found Panda Granite and got in touch with David on a Friday. I believe David is the owner. Over the phone, he quoted me $ 8 per sq ft. I dropped off my slab the next day on a Saturday. David and one of his employees, Jimmy, were so nice and helpful. I stopped by on Monday to pick up the granite. Yes, 2 days later! Best part is that it cost $ 144 for the whole transaction. This included one cut to chop it in half, one hole for the undercount sink, and one hole for the faucet
I’m totally going to use Panda Granite when I update my bathrooms!

If possible I would give Panda Bath and Granite no stars. Their customer service is surly and rude.

Really poor quality cabinets. The some of the surfaces are scratched, the dimension of the cabinets are wrong and not enough screws are given in the package! Very poor customer service! Please don’t go there.