Dewalt

I went to Dewalt because they are the nearest Black and Decker repair shop and my pole saw was not working. When I initially went, the guy (Helper 1) thought that I needed a replacement piece. Helper 1 ordered it and I went back to test it but the replacement piece didn’t work either. On my second visit a woman (Helper 2) checked the connectors using a flashlight and saw that my connectors on both pieces were dented. (In my last use I probably jammed them together and didn’t realize it.) Helper 2 explained that the dents meant the two pieces couldn’t work together anymore. So I had to buy a new pole saw. *tears*
Luckily the purchase was quick and the new pole saw arrived on my front porch within a week or so. All in all, the service was good and I got what I needed. And I love it when I can talk tools with another lady. *grin*
Unilocal 100 # 43

I had a very good experience here, they replaced my screw gun with a better model and they were professional.