All Pro Carpet ATL

No Show! This company is totally UNPROFESSIONAL. I had a Groupon deal to clean five rooms. I had a Friday appointment with a window between 3 – 5 PM. I received a call from Joe at 4:10 PM saying the truck got a flat tire. He offered to reschedule for the following Saturday, but I was not available. Therefore he offered to come that same day at 7 PM which I agreed. At 7:04 PM I called for a status update and he said they would arrive in 20 minutes. I called at 8:00 PM and Joe did not answer the phone. I took the time to arrange my day and furniture to prepare for this carpet cleaning appointment and the company did not have the courtesy to even show up to do the job I paid for. They can repay my money, but they can not repay the time I waited for them to arrive and do their job. The company is not accredited by the Better Business Bureau. I would NOT recommend All Pro Carpet ATL!

Used this company through a Groupon deal. I paid for the three rooms one which was $ 39. They charged me an extra ~$ 80 ish if I remember correctly to get out stains (why else would I be getting my carpet cleaned?) and because I had a couple of small pet stains (don’t «pet stains» fall into the category of «stains»?) that was pretty lame.
However, the job they did was great. Our white carpets were clean and new and they worked super quickly. They also showed up on time, which is a lot better than some other service companies I’ve used. The guys were nice and professional. The only complaint I really have is the extra charges, but considering this is something I’d only realistically get done every 8 – 12 months at the most, I was ok with it.

Horrible horrible experience! Just like all the other reviews said, they charged me $ 4 fuel charge which was NOT stated in the groupon. Then an additional $ 2 for cc payment! He also tried to tell me i need stain removers and that he wouldnt clean my carpet unless i purchased the stain remover becaise he feels like jist cleaning the carpet wont do the job. After telling him i was renting the place he then said ohh ok i thought u owned the place! Either way it shouldnt matter because i paid $ 40 and i was not going to pay anything additional!

**BUYER BEWARE**
TERRIBLE HORRIBLE SERVICE.
I bought a voucher for «Carpet Cleaning, Deodorizer, and Scotchguard for Five Rooms and a Hallway» on Living Social.
Said they’d be there at 5p. Then 6:30p. Then 7p. Then 7:20p. Then 7:35p. They show up at 7:52pm. SERIOUSLY?!?
And then they proceed to argue and bargain with me like a used car salesman saying I had to pay an additional $ 115 for deep clean, pet package, deodorizer, and stain removal or the carpets wouldn’t be clean. AND they charge a hidden $ 4 «fuel charge.» I refused to pay the additional and then he refused to do the service saying I should just call Living Social and get my money back. By this time, it was 8:30p, I had moved ALL the furniture already, and I just wanted the carpets cleaned. I paid him a portion of the additional fee so they would just clean and get the hell out of my house.
I echo Healey G.‘s comments: «MAJOR sleazeball stuff to show up at people’s houses and try to take advantage of them. I am so upset and disgusted!»

Since they carried out the shoddy work I have received over 50 harassing phone calls. Yes I do have a record of the call times.

I bought a Groupon for a full house carpet cleaning from this company. I needed a vacant rental property cleaned for new tenants and was not able to be present for the cleaning. They did a good job with getting stains out and overall clean carpets but that’s where the joy of the experience ends. The owner contacted me after the job was done and told me I owed $ 99 extra for a deep cleaning and sanitizer but never contacted me before hand to receive confirmation from me. While this was frustrating to me, especially since I had no knowledge of additional expenses, I figure if the job was done right then fine.
Now jump to the following day when I go to the property to inspect. Carpets were very clean and all stains removed! I was thrilled. Until I noticed the kitchen sink which had a mound of dirt and dog hair in it along with standing water due to a fully clogged drain. It was clear the they dumped all of the waste water from the floors down my kitchen sink! I contacted the owner and told him what happened, he seemed very concerned and apologetic at first. But after I explained to him that I had potential renters coming the next day and he needed to get a plumber out today, his attitude quickly changed. He began to argue with me that this is no big deal and don’t worry about it, he’ll come fix it today, or tomorrow, if not then next week sometime. After multiple arguments over the phone with this simple headed owner I finally hung up with him and decided to spend my Saturday afternoon pulling apart the sink plumbing and cleaning disgusting crap and hair, lovely! Bottom line is the owner is unprofessional and rude. If you choose this company then be sure to stand over their shoulder through the entire job, they cannot be trusted to perform a proper job!

I bought a Groupon for carpet cleaning, when he comes, he count the closet in the master room as one room, and there is no sanitizer with the Groupon, u have to spend 40 more to add it. And for 5 rooms service, it only took about 25 mins, and I didn‘t think there is sanitizer there, although I paid the money, extra 40, when I touch the carpet, it‘s wet, but no smells at all, seems like there is only water on it.

If you are looking at the deal this company is offering on Living Social or Groupon: *Beware of this deal!!!* I bought a voucher for «Carpet Cleaning and Deodorizer for Five Rooms (up to 850 Square Feet) and a Hallway Including Scotchgard for Two Rooms.» I paid $ 59 on Living Social. I requested three bedrooms and my stairs to be cleaned. I was told the stairs would count as a room, which is fine.
This guy showed up and told me I had to pay an additional $ 60 for stain removal or the carpets wouldn’t come clean. Also, there was a hidden $ 4 «gas charge.» I refused to pay the additional $ 60 and the guy barely touched the carpets — leaving areas that easily come up with a sponge. For three bedrooms and one flight of stairs it took him all of 20 minutes! One of the big «stains» was an area where my toddler spilled a bottle of body wash on the carpet in my bedroom. The guy tried to tell me that he couldn’t get the areas up without the ($ 60) spot remover and asked if I would pay $ 45. I again refused and I love pointed out how I could get the toothpaste out with a sponge and water, while the other area (the body wash) which was just soap should be easy to remove. Then he tried to tell me that the foam from the soap was clogging his machine. Obviously that makes no sense. It was a very minor issue.
I insisted he do my master bedroom again, and he again tried to get more money out of me! I gave him a $ 10 bill just to try and get some results out of him! (I now REALLY wish I hadn’t!) He finally did go over the master again, and all the stains easily came out! The rest of the carpets he left looking like crap! He didn’t even slide minor things out of the way (like my dog kennel in my bedroom or a plastic bin with craft supplies) and clean under them. I didn’t expect him to move furniture, but come ON! When I expressed my frustration he told me that he worked for Stanley Steemer for 4 years and that the job would have been $ 100+. I told him that HE was the one who offered the deal for $ 59 on Living Social, not me. If he thought the deal was unfair, he shouldn’t have offered the deal in the first place. But it is MAJOR sleazeball stuff to show up at people’s houses and try to take advantage of them. I am so upset and disgusted!
By the way, I never got any deodorizer or scotchguard!