Floor & Decor

Andrea Dentel is amazing! Her knowledge of flooring is incredible, and her customer service outstanding! I had a wonderful experience in the store with everyone that helped me, but wanted to especially mention her. She spent over 2 hours helping me and never lost interest in trying to find the right product to fit my needs.
Thank you Floor & Décor!

You’re limited by what they have in stock. Prices are great. But we ended up spending a bit more so we could find something we really wanted.

This place saved me $ 250 on the same tile flooring (280 sq. ft.) that I was going to buy at Home Depot. The large selection was overwhelming in a good way. My newly installed kitchen tile flooring looks absolutely great! This is my new home improvement spot!!!

Great selection of inventory and many different price options.

Great product but your customer service if you call it that needs some serious revamping. There are plenty of choices out there and the only difference is the customer service which you lack! The young ladies need to be train on what customer service is and what it means!

This place is amazing. I was there on a Saturday, and had no less than four people ask if they could help! I made an appointment with their designer Nikea, who saved me at least four hours helping design kitchen, whole house and bath tile. Andrea, the store manager, got involved personally, just to help complete the transaction, and has been very available to help add items purchased online to our order. In today’s world of big box stores and no service, this was a breath of fresh air. Oh, and the prices? I saved over $ 3000 over what the quote was from Arizona tile. Just an awesome experience.

Walked in there one weekend afternoon and was more than happy to see their huge inventory of tile and flooring. Think if it as a grocery store sized business who specializes in everything you might need from wood, laminate, tile flooring, wall tiles and everything in between! Overall prices were fair and comparable to Lowe’s or Home Depot with their advantage being a wider selection

This place has messed up my large order twice! So frustrating when you live 45 minutes away. What an inconvenience. Will never shop here again. The customer service was also horrible. Thumbs down to this place.

The service was good and staff was helpfull.

I bought a product I did not like and Sonya was able to work with me with genuine customer service to make sure I was happy with my experience at floor and décor. They value their customers. Thank you!

I had no idea what I was doing when I went into this place. I wanted to remodel but was scared to hire a contractor as I had heard horror stories. I purchased granite and the floor I wanted which was cocoa bamboo. I was assisted by a few sales people and they were extremely helpful! They were all knowledgeable!!! awesome place and low low prices!!! They gave me a list of contractors. I choose JB CONSTRUCTION. If you have any doubt like me TRUST me you can TRUST Jerry and Gerald of this company. They told me 4 weeks and they stayed pretty much in that time frame. They took out my old carpet and put in bamboo flooring, painted my living room and halls, installed all new modern baseboards throughout house. They put in granite, new garbage disposal and Jerry picked out an awesome faucet for kitchen. They changed out faucets in bathrooms. Then they changed out bad boards on outside of house and took down old patio and installed new one with concrete. OUTSTANDING SERVICE!!! They were clean and cleaned up everything daily before leaving. They worked Mon-​Fri 9 – 5:30PM perfect. They asked for $ 1000 down when I signed contracts. Jerry only had me pay each week as they progressed, They are LOVING CARING people that truly care about YOU!!! I would NEVER go to anyone else again and I highly recommend them to anyone needing to upgrade your home or outside. I was a single woman scared and he made it so very easy. GIVE THEM A CALL and you will see they are the BEST Contractor in Riverside County!!! They did an awesome job on EVERYTHING!!! THANK YOU HOME DECOR FOR CHECKING OUT Contractors and THANK YOU JB CONSTRUCTION!!! YOU MADE MY HOME BEAUTIFUL!!!

I have not written a review in a LONG time, but i feel that other buyers, customers need to know before paying for an order. Pros– Great selection, prices are great, quality of material was decent for the price, my order was close to $ 1,000 for bamboo, including transition SPECIAL ORDER MOULDINGS ,
Cons, — Buyer Beware before you close the deal. MAKE SURE THAT UNLESS YOU WANT TO WAIT for close to a month, lose a customer, make sure you take the transition mouldings that same day you pick up your flooring,
Otherwise you are @ their mercy, I went through so many Incopetent, people 6+ to include managers,
I was given so many B. S stories such as «oh the mouldings are coming from china, and the ports in L.A.
Are closed for. 3 weeks, next story ohh it should be here any day now, its coming at nigth after store closes. Next story, ohh fed ex is bringing them during the day any day now,
Meanwhile i have a very angry customer that has not paid me, even though i installed the floor 3 weeks ago, but i am still waiting for these precious mouldings,
They even said to me oohh just pick up some off the shelve that will match, I Wanted to do the right thing and get the matching mouldings that go with the floor, WELL GUESS WHAT, I HAD NO CHOICE TO COMPLETE THE JOB, AND GET PAID FOR MY JOB,
I ENDED UP DOING THAT, CHOOSING SOME THAT HALFWAY MATCH THE FLOOR, I DEMANDED TO GET TRANSCRIPTS OF THEIR COMPUTER EMAILS, — and i find out now that they are having lots of problems with the manufacturer and their supplier, as i understand they have to make these mouldings from scratch, the only Person out of all 6 or 7 is a lady by te name of Sonia i believe, l have lost track of the pgone calls and personal trips to the store i had to make, so once again Buyer beware.

Last minute decision making of a final tile selection lead us here with less than 2 hours before closing. A sales associate named Carlos helped us out and the 5 stars is mainly for him. Without even trying, he answered all our questions, gave us plenty of options, and really took the time to make us feel confident with our tile decision. He really did offer option after option to help us decide how we would pay and transport 1300 sq. Ft. of tile to LA and he wasn’t even sales-​persony at all. He was more like a wise monk offering such great advice and suggestions.
I have over 7 years of customer service and management experience, and this guy was effortlessly one of the most helpful employees I’ve come across. Instead of giving close ended answers to our many questions, he gave us options after options when he could see we were about to hit a brick wall. His extended knowledge of the ins and outs of this place actually allowed my boyfriend to make a quicker decision then he usually does.
Oh, and the majority of the time my party spoke in a different language and he patiently stood by to answer anything. A+ for the knowledgeable monk man named Carlos.

In store designer Natalie is great! Knowledgeable and talented designer. Made selecting flooring a breeze :)

I was referred to this store by a friend. They have a great selection and their customer service is great. The associates were very helpful.

Floor & Décor has a HUGE selection of flooring, all shapes, sizes, varieties endless.
Prices more than fair, stellar service, excellent quality.
We purchased wood plank tiles for our entire home here and they are gorgeous, super thick, good to work with and I’m sure will last us forever!
They do not deliver, but offer a third party to do so, they do run pretty expensive, so plan on bringing a truck or renting one elsewhere.
Tons of In Stock flooring, we didn’t need to preorder, they had enough for a 3500 sq ft home right away and still a bunch left over!

At first, my boyfriend and I assumed the store would have ridiculous prices for a not so good selection. But we were definitely wrong. We went with travertine and found a great selection for lower prices we had found elsewhere. We were even able to purchase another decorative tile since we had extra room in the budget.
We recently decided to buy our base boards there as well. Cheaper then Lowes and Home Depot.
If you are doing a renovation and are in need of stone flooring, go here first. Even if it is just to look. You won’t be disappointed!

I really like this place. My husband found it online and we went here once before choosing the flooring we wanted for our house (roughly 1,400 sq ft of laminate flooring). The place is huge and there is a really good selection. They have laminate, hardwood, tile and all the supplies to go with it.
When we had installation questions and help purchasing the flooring we were assisted by a young woman (under 21) who actually knew a lot about flooring! She said they have weekly meetings where they learn everything they need to know which is pretty cool. Everyone was kind and helpful and we had them hold the flooring for 14 days until we could make a few trips to bring it all home. Prices are great as well, would definitely come back here again if the time arises :)

I did a remodel a year ago and did not use all material from this store. Due to location I couldn’t return it right away, but kept receipt. I tried returning the tile I did not used which was in a box unopened. A young girl named Erica was called to solve my return. She said I could not return it, not even store credit. I was really disappointed in the customer service. Needless to say, I will never deal with Floor & Décor in Norco. I left the merchandise there and they gladly took it. I felt ripped off.
UPDATE 9÷10÷14: I received a call from a regional manager to handle my disappointment in their customer service. They definitely wanted to make things right. They offered several options that were to my benefit. Since it really was not about the money, all I asked was to give me a refund for what I returned. They did and apologized on behalf of their employee and will seek to better train their staff. I was pleased how it was handled and don’t have any gripes about the company since this can happen to anybody.

Great customer service! What I am most impressed with is they will give me design tips by a designer. I was lost with all their selections and their staff asked if I need any help. I told them the area I am interested in remodeling and she took me to different areas to show me different tiles and show me some ideas of how to mix and match. At the end, I made an appt with the designer to talk about colors and designs some more. Even got ideas for paint colors for the wall, Very clean and organized. Prices are more adorable then the other place I went to.