Budget Car Rental

If I could give this place a zero star I would.
Called and spoke to someone who worked there and reserved a 16′ truck the following day pick up. She said she didn’t have a 16′ but a 10′ was available and she would reserve that one for us and if a 16′ become available when we went in then she would give us the 16’
Went in the next morning and NO TRUCKS WERE AVAILABLE. Our appointment time was 8:30 and she tried to correct me and say it was at 9:00 a.m.
I asked her how could we reserve a truck if they were not available. She blamed the system and said «sometimes the system does that when you do it online» I said «I’m sure it could but I actually spoke to someone in this office» she had nothing to say after that.
As we were leaving she called from her office to us the opposite side of the building by the door as said «I’ll check for a 16′ now»
EXCUSE ME! Get up out of your chair, walk over to us or something, instead of screaming it from your office.
She then said someone was to return a truck at 11:30 and we could get that one. She would call us, at 10:45 she called and said there would be no truck
Customer service needs some service in itself. And def don’t make reservations for trucks that don’t exist.
Never again.

This rental company is horrible!!! I had reserved a 16ft truck and when I went to pick it up they gave me a 12ft truck and charged me the full price. Apparently they give priority to one way travelers over in town. I was not informed and had to make multiple trips with the small truck that I would not have had to do if I had the larger. The only thing the owner said to me was «well you can go else where»
Horrible.
A good note– the young woman helping me was extremely sweet and felt horrible over the situation.