Browning Dodge Chrysler Jeep Ram

I called Steve Photopolus and he answered. I told him about the missing cab air filter and cover. He told me not to bring the truck down till he could confirm the parts were available. I also told him I wanted Browning to buy the truck back due to all the continuing issues. He said he would talk to (forget the name) on Monday and call me with a price. I’ve never gotten a call back for the parts or the price.
I’d also like to add that I traded in my recently deceased Father’s single cab truck for this quad cab that was better for me and my 6 year old son. I requested to keep the truck tool box my father had put in the bed and I was told I could not keep it because it was screwed to the bed rails which I understood.
However, this is just another example of how Browning has lied and done me wrong because my Father’s truck is right now on their lot for sale and the tool box is not in the bed of the truck anymore. So was it just thrown away or did an employee take it for themselves?
Thanks Browning for taking away something I could have had and should have had that was my Fathers and meant something to me.
Browning has no morals or ethics when it comes to your situation or doing business. All they care about is getting you to sign a contract and they will obviously lie to you, lie about the vehicle your buying, and do whatever it takes to make that happen.
Browning knows what they need and should do to make this right so do it and buy this truck back! There is nothing to discuss and no apology will ever be accepted considering all the negative contacts and continuing issues I’m finding with this CERTIFIED pre-​owned vehicle.
The fact that Browning sold this truck as a CERTIFIED pre-​owned vehicle is FRAUD!

The best car buying experience hands down. Patty made our car buying experience so effortless. She, along with Shorty, went above and beyond to to meet my needs. Why settle for «good» customer service, when you can have «OUTSTANDING» customer service with Patty. If you are in the market for a new vehicle, I highly recommend you visit Patty at Browning Dodge and to Browning Dodge, she is a wonderful asset to your team. Thank you for all your help.

I went in and talked to a tall guy named Chris and we went back and forth with a price and I told him to remove some warranty thing I didnt need and what happens next? I look at my contract, they added 2 months of payments AND charged me for some bogus alarm for an additional $ 850 and for some reason, I looked back and did the math they over charged me on everything. They also couldnt sell me the car I wanted cause it had a bad fuse, so they sell me a similar car with a «better price» and bam! I paid a ton of money for nothing. I specifically told Chris, I DONT WANT ADDITIONAL ITEMS ON MY CAR! They better fix this. Lets not forget, I was there for LITERALLY 7 hours! If you guys are reading this you better fix this. If youre trying to get a car, make sure to READ EVERYTHING, these guys screwed me over big time.
UPDATE: Went back to the dealer and they removed and took care of EVERYTHING! They were very apologetic and even gave me a full tank of guys. They were very polite and helpful and I was in and out in like 20 minutes. Thank you guys for fixing everything, I appreciate it so much! Definitely recommend these guys!

Paul the finance guy lacks people skills in a large way.
He is rude very unnecessarily.
My first instinct was to stay away from this dealership with my first interaction with one of their salesman.
This morning was better with Kevin (although he did tell me «again I don’t do the numbers» — as intermediary is t it his job to be the go between and communicate my questions instead of giving that response?)
Anyway– Kevin did as well as he could. And it was fine… But Paul?! Rude. No skills communicating appropriately… (And effectively via email).
I’m fine if the deal didn’t work out… But rudeness is another story. Think twice about coming here.

Very dishonest, they want more down payment then other dealers.
I spoke to Tennel and Steven I believe the name is who is the manager. I explained my situation because I really didnt believe they could work out a deal and even told both of them I dont want to waste their time or mine, they both called and called for me to come in. Once I get there Steven very rudely comes out says we need 3k down, when other Dodge dealers only asked for $ 750 down for the exact same vehicle! The whole time I was there I didnt even feel valued or like they wanted my business, nor did it seem like they even really tried to find me the best deal and when I declined putting down 3k I was told to come back when I get my taxes, hahaha are you kidding me!
Now after buying a Dodge from a different dealer, they email non stop asking how it was and if they can help me and when I refresh their memory of what happened they say Oh ok, have a good day. Like they just dont care they lost business to them I’m just a number and if not me o well they will find other customers.
The impression I am left with is they Dont care to build repeat customers, and they wont work hard for different type cases, they will offer you the 1^st deal they find whether you like it or not. WAYYY better dealerships out there dont waste your time.

Great customer service! Jesse was great and so was the manager we were working with. They made our purchase smooth and we are very happy! Have to give a shout out to our finance guy as well, that was the fastest we have ever gone through signing all the paperwork, well done!!! I would recommend buying a vehicle here!!!

Drive the few extra miles to Ontario Dodge. In December, I made three trips to Browning to look at 2015 Dodge Durangos. I previously bought my Ram 1500 from there in July 2015 and was satisfied with the service. After making several trips to look at cars, we eventually spoke with a salesman who told us they didn’t have the car we wanted, but he could have it transferred from Huntington Beach Dodge where he had a personal connection. He told us he would call us the following morning with the details of the transfer. The next day, I waited until around two PM for a call back to no avail. I took the initiative (while giving the benefit of the doubt) and called the salesman directly. I got sent to two voicemails (dealer phone and his cell phone), so I then called the dealer receptionist who told me that salesman wasn’t scheduled to work that day. Thanks asshole. Still giving the benefit of the doubt (maybe he forgot), I called another salesman who I also previously spoke to. His name was Paul and he was the only good salesman I spoke to (nice guy too). He said he could arrange a transfer of the car from another dealer. We drove in at about 5pm with our two young kids (they’re usually good for about two hours of waiting).
Initially, everything seemed to be fine until the a sales manager (forgot his name, lucky you) got involved and began having Paul show me cars already on the lot. We made it very clear we didn’t want any of those cars (blacked out flat biller cars with flashy rims), but they were persistent because they wanted to clear their 2015 models. They then said they could install a back up camera on a lower model, which I would have considered. After he checked with the service center, he discovered it wasn’t possible using a dodge product. He told me I could still but the car and install an aftermarket back up camera for about $ 600. WTF???
I explained I could easily go to another dealer but I wanted to give Browning my business since I previously had a good experience buying my truck there. After about two hours of BS (showing me cars I didn’t want, etc) we finally got around to attempting to make a deal. When he started showing me the numbers, I began to question them because other dealers were selling the exact same car for $ 2500 less. Also previously mentioned was a returning customer discount and a veterans discount, none of which were included. This condescending (to me and Paul) sales manager began telling me he couldn’t lower the price of the car anymore. I explained other dealers are selling them for cheaper and he said they include discounts in the price… the same discounts he didn’t offer me. Hey asshole, I got news for you… I may seem uninformed, but that’s an act. I like to catch people (salesmen especially) in lies. I generally do months of research prior to spending that kind of money. I didn’t go to your dealer without a plan B and C. At about 8pm, I tapped out and drove to Ontario Dodge (who I previously called and got a price from) and bought the car (white 2015 Durango SXT) for the price I wanted. I was in and out in exactly 1.5 hours. I know to Browning I’m just a number, but this was a slam dunk deal. I even had my own financing through Navy Fed… essentially a cash deal. Bottom line, Ontario Dodge is far nicer and has a service center open until midnight seven days a week. They also have more options. Sorry Paul, maybe consider moving to another dealer.

I had a great experience they were quick, upfront, and answered all of my questions. I got a great deal and am very happy. The salesman was great his name is Jesus or «Shorty». I would recommend Browning!

On December 29^th, 2015 I went to this dealer to trade in my car for a new Jeep Patriot. The Sales Rep, Jesse Dominguez helped me throughout the whole process. The Floor Manager Christopher Abkarian stepped in when it came to negotiating an offer for my car trade and what price range I wanted to stick to for my monthly payments.
When I finally said YES to a deal, it took about 2 hours for me to finally sit down with the Financing Director, Donald Morgan. Reason being, he was the only one from Finance there that day.
Before I sat down to sign paper work, I had told Jesse D. that there was a scratch on the passenger door and wanted it taken care of. He took it back to service not once, but twice. While taking care of the scratch, service wasn’t being careful with buffing the car and all the residue fell on the plastic trim. It had a chalk look to it.
Keep in mind it was a Monday, and I left the dealer close to 9 o’clock at night.
When I went in about week later (Jan. 7^th, 2016). The Sales floor manager, Christopher Abkarian came out to help me resolve the issue. I told him what happened and he then took the vehicle to service to get it fixed. He pretty much told me there was nothing they can do to fix it. He said that when he took the vehicle back to get it fixed, service laughed and that told him that I must’ve taken the vehicle somewhere else for a car wash and that’s where the stain came from. He said I would have to go through my insurance to fix it.
I was so mad about the situation and my I did start to get a little temper, I told him «Why would I take the vehicle for a car wash, when it’s been raining all week?»
He didn’t have an answer and just said, «that’s what they are telling me, it’s not coming from me, you could’ve came two days after you bought the car and the issue could have been fixed.»
To begin with, it was the week of New Years when I bought the vehicle, I live in L.A. County and I was out here visiting my parents for the day.
I wasn’t satisfied with what he was telling me and he said he was going to follow up with Jesse Dominguez if my issue with the car scratch was true. I felt like he was making it seem like my story wasn’t valid.
Since Jesse D. wasn’t in that day, I told Christopher A. that I wanted his business card and Jesse Dominguez business card to follow up with the situation. He told me he could give me his business card, but couldn’t give me one of Jesse D. because he didn’t know where he kept them.
Christopher A. offered to give me his personal number and he was going to follow up with me the following day (Jan. 8^th, 2016) sometime in the afternoon.
After I left the dealer Jan. 7^th, 2016, mad about the situation, I remembered I had a picture of the stain on the car that I took the day I bought the vehicle. I called Christopher and told him that I actually had a picture of the stain on the car with the DATE and TIME of when I had purchased the car. I told him, I was going to forward him the picture.
I waited for his call until almost 2:00pm and he never called me. I then called his personal number twice and he didn’t answer. I called the dealer and the receptionist said they paged him twice but he was busy at the moment. When I was calling him on his personal number, he would then send me to voicemail. He was trying avoid me, I then called the dealer to either ask for Christopher A. or for Jesse D. when I received a short text message from Christopher A. saying «Jesse will give you a call, I’m busy».
I then got a call from Jesse D. to follow up on the situation and it was pretty clear that Christopher A. never spoke to him about what was going on, since I had to explain my whole situation all over.
Jesse D. then asked if I can forward him the pictures and he was going to see what he can do to help me out, because he knew I wasn’t a happy customer. Jesse D. took initiative and did follow back and told me when was I able to bring in the car to get it taken care of. He made my appointment with Service to go today (Jan. 12^th, 2016) at 1:00 pm, he told me to ask for Denny.
I went to the dealer a little earlier before my appointment and Denny helped me out and was able to get the residue removed in less than half an hour.
This whole issue could have been fixed the same day I took the vehicle and spoke to the Floor Manager, Christopher Abkarian last week (Jan. 7^th, 2016). I feel like he was giving me a run around and did his job poorly.
Thank you Jesse Dominguez on going out of your way and Thank You Denny for fixing the issue.

Good experience here. We were able to negotiate a fair price for a 2016 Ram and got their lifetime powertrain warranty added on at no cost.

Dishonest and rude.
Came to this dealership on January 20, 2016 after getting an online price for a ram 2500. When I showed up no one came to assist me so i had to go inside and find someone, one of the sales guys told me the same truck I saw online for 53k was going to be 70k plus tax and fees. Then the sales manager (Chris) wouldn’t even look at my trade in without me filling out a credit application because «It would be pointless to go any further if you can’t afford the truck anyways.» What a waste of time, I’ll find another dealer to give my business to.

Very happy I came to Browning in Norco! I purchased a Jeep Grand Cherokee yesterday and it was a pleasant experience. My sales consultant was Robert Sanders. What a GREAT guy. He took a lot of time with me to find the right one and throughly explained the details and options of the vehicle. Honest, genuine and very knowledgeable! The finance department came through with a deal I could not pass up. They matched my CarMax appraisal for my trade in and offer a lifetime power transmission warranty. Thank you!!!

I bought my jeep renegade from Browning because they were certified by USAA insurance! Easy, no hassle, excellent customer service.
Now it has been 4 months since I bought my jeep renegade trailhawk and I love it. I just took it back to browning for an oil change and again EXCELLENT customer service, friendly, even told me their awesome deals! Went back and picked up my car after they changed my oil and they
Had it out front ready to go! Jeff was awesome! I’m so excited!

Just purchased a new 2016 Truck from them two weeks ago. Installed new tires and now my tire pressure light is on cause the new tires require less air pressure than the originals. Stopped into the dealership at 3:00 this afternoon to have the dealership adjust the settings so my warning light will go off. The service department manager treated me like a compete stanger. He complained that I didn’t have the tire shop make the adjustment. He claimed I needed to make an appointment for such a minor task. He went on to state his mechanics go home in two hours and neither he it them could be bothered. Downright lousy customer service. They got my money on the new car sale so F me on anything else that may be inconvenient to them. The service manager should look past his short little nose and appreciate those that help pay his salary. Browning sucks! Next time I’ll go online rather than waste my time and money on a local dealer.

The service department at Browning has provided sub-​standard results on two occasions when we brought our Jeep in, and in spite of requesting a call from a manager from every employee we spoke with, we have not received a call in the weeks following the latest failure.
To add to this, we were initially being urged through text and employee conversations to complete a survey, and to please provide the highest score possible. After sharing our dissatisfaction, said survey never appeared, even after we asked specifically (Olga) to receive it.
Our jeep had obvious static on the radio, and a loud rattle in the back end. I get it, it is a Jeep and these things are not Earth shattering. However, on 2 occasions, we have asked for these issues to be examined and fixed, and both times the service department stated they could not duplicate the issues. Both times, the issues were present within minutes of us driving the car home after picking it up from the service department, leading me to believe that there was little or no effort made to resolve the issues. This seems fairly unlikely since the problems are persistent and obvious to everyone who rides in the vehicle.
Fine, we can go to another dealer, however, this last time Browning actually ADDED to the issues. Right before Thanksgiving, we dropped the vehicle off for an oil change and the aforementioned repairs. When we picked it up, not only were the issues still present, but there was a NEW, exceptionally loud rattle under the dashboard! This never existed before we picked the vehicle up from them.
Since Thanksgiving I have called and spoken to everyone BUT the service manager, whom I have specifically requested to talk to in every conversation and text. As a working family, it is BEYOND difficult to take time off of work to drop a vehicle off for service, only to have sub-​standard service performed on multiple visits. Before bringing my vehicle back to them to explore the problems we are having (including the one they created) I simply want to speak to a manager to gain some assurances that a legitimate effort will be made. Yet, I cannot get a call, nor a survey.
I would advise anyone considering using Browning Dodge Chrysler Jeep Ram’s service department to take their vehicle elsewhere.

Very quick and easy process. Would shop here again Kevin bailey was super helpful and easy to talk to.

I went to this dealership on November 20, 2015 to look at used Jeeps. The first person who contacted me was Sarah, she was very nice and truly seemed interested in finding me the right vehicle to meet my needs, overall she was very pleasant to deal with.
I was then introduced to the Assistant Sales Manager Rabih, we started the back and forth of buying a car. This guy was a true «used car salesman» slick, fast talker and dishonest, he placed a $ 895.00 alarm system on the contract that I did not ask for nor did we even discuss.
I did reach out to Manager Chris M. via email to discuss the issues I was having, he did not have the integrity to contact me despite his email asking me to contact him with any issues I may have, just used car BS I guess.
About a week later I talked with the Finance Director Donald, he seemed to listed to my issues and did what he could to make it right.
I don’t feel I can not recommend this dealership based on the less than truthful, dishonest actions of one employee, but if you do decide to buy from this dealership and Rabih is sitting across from you, pay very, very close attention to your contract.

This review is my test drive with Mike.
My husband and I were interested in the Dodge Charger and the Challenger. We came in and walked around for a bit. One person asked us for assistance and later brought out Mike, one of the salesman.
We were honest and upfront what we we’re interested in and were not purchasing that day — to respect the salesman’s time. If you’re real with them they’re real with you.
My husband always wanted a challenger — the testosterone speaking of course. Haha. Me, being practical wifey, the charger seems like a practical fit. ;)
He offered us to test run both cars including the hemmy. So during our decision making we can feel confident in choosing whatever car we go with. We were not interested in the hemmhy at all, our auto insurance would increase bc of the sporty car. lol. But the theory he had with test driving all three cars so we can feel confident with our purchase… now that’s customer service!
Wanna feel young, sexy, hip, and you only live once type of attitude? Challenger.
Wanna feel cute yet sexy and youthful? Charger. Haha.
We were not sure of what to get. So we left and Mike was cool and told us to think about it since both cars were great options. I didn’t feel the pressure but felt comfortable to shop for what fits ME.
Thanks for the positive shopping experience, Mike!

Okay people if your not using Browning’s service department yet, you really need to start asap. Today my son dropped off his Dodge Charger for a oil change and tire rotation. Of course he requested to speak to TOM, the service tech. He arrived without a appointment and knowing it will take a few hours he chose to have a friend pick him up and return about 2 hours later. Him making arrangements or taking up their offer on the shuttle to a local location made the time fly by.
When he arrived to pick up his car, he was quite happy! The service was completed and the car was washed up sparkling clean! BONUS!
The charge for his service was NO MORE $$ than his other quotes, so why not go to a dealer for service… they guarantee their work and I know if we’re not happy or have any issues. … I can Call their Corporate /​manufacturer.
Also TOM, informed him there was a recall on his vehicle, so he would be ordering the part and will call him as soon as the part arrives. Thank you TOM, for going beyond the initial issue.
Seriously received awesome service from TOM, and the technical support group. See you for my next service on 1 OF MY OTHER VEHICLE… ANY AND ALL MODELS! :)

I described the sales people the best i could in the original statement.
I really thought I was going to be driving home in a ram that day.