All American Trailer Inc

Service department is horrible. I accidentally left my trailer plugged in after I disconnected and needed a new plug end. I have a livestock gooseneck trailer that I use for work so down time is critical and I made there service department manager aware of this. I made an appointment so that the trailer could be repaired in a timely manner. I dropped it off on my appointment day and no one looked at it for two weeks. After I called to find out what was going on, they said they would be right on it. In a couple of days, they called me and said it was done, to pick it up. When I got there, the trailer didn’t have brakes or wheels on it. They apologized and had it ready the next day. They charged me $ 1200 and changed out all the brakes (which were good) for no reason. Never called to approve an estimate. All I needed was a new plug end and the bearings greased since it was going to be there anyways. They also caused me $ 1500 in livestock hauling cost with all the time they wasted not looking at it for two weeks. Stay away if possible. Questionable business practices.

I drove out here after calling to confirm that a trailer was still on the lot. I was assured that it was — so I spent an hour and a half in traffic to get out there. Once we were there she realized that the trailer had actually been sold days prior. So…4 hours of my life I won’t get back, nor will I be back to this location.

This place has been incredible. Jason went above and beyond the call of duty to sell us a good, reliable trailer that was in our price range and had all of the requirements we needed. There is no «hard sell» here. The guys are all honest and easy to deal with. The original trailer we were going to buy off the used lot ended up having two bent axels (Jason was worried about the tire wear so he sent it in to get lasered) and his gut feeling was right… Thus he wasn’t willing to sell it unless the owner had them repaired — which she refused to do. So we looked at other options with him and ended up with an even better rig.
They also installed a gooseneck hitch on my truck — Shane was extremely busy, and ended up bringing in a guy on his day off to do the job so that he could insure the work was done quickly. They went out of their way to do a great job.
Sales or service — I highly recommend both here. I’m so glad we went with a local dealer instead of buying off Craigslist, etc.

JT and the guys spent so much time making sure I was comfortable with my (new to me) first Gooseneck! I had never hooked one up or driven anything larger than my old 3H BP and they wouldn’t send me on my way until everything was dialed in. JT took me around norco making sure I could drive it properly and reassured my mother that my horses and I could make it to Virginia with this trailer. They also gave me zero grief when my old trailer ended up selling to a buyer from craigslist. As for my Elite trailer, whats not to love? Id buy it 1000xs over. These guys know their stuff!