Regency Nursing Centre

A horrible experience overall. Administration is terrible, particularly their financial assistance office. The care is understaffed and unavailable. When our loved one passed, they called to tell us that he expired, when we arrived, nothing was done with the body, just paying there with the roommate still in the room next to him! They never called the hospice doctor either. He was there 2 years, always had to complain to have his clothes changed, stuff was always missing. I would avoid this place if at all possible!

I would give this place zero stars if I could.
My grandmother recently lived here for three days before her death. Don’t get me wrong — this nursing home did not kill her. (She was a hospice patient.) But they could easily kill people with the quality of care they don’t have.
The staff seems really new — at least two people we came across one day while with my grandmother were brand new. I know that happens, but it seemed like everyone was a new employee and no one knew anything. The majority of the workers also seemed kind of dopey. It was frustrating. My grandmother suffered because no one was on top of her morphine doses. We had to get the hospice care people out to get them into action.
For the love of all that is holy — please, if you love your family members, take the time to find a better nursing home for them! This place stank, was sad and depressing, and the staff seemed slow and clueless. The admissions fellow was a jerk and we had to fight for my grandmother to die with dignity. Don’t patronize this place, please!