NTB

I made an appointment for a simple oil change the day before. I got there and I was told it would be 45 minutes. Normal people will see the problem. What was the point of making an appointment if you get there and have wait? Got a bad vibe and left. Go elsewhere.

Thank you to Frank who took my call during the last snowfall as I was driving with a car full of kids and my wiper blade snapped off my car. He greeted me quickly and politely and helped me make my purchase while the mechanic began the work to help us get on our way quickly. They were nice, efficient, and I am grateful they were available to help in that situation.

I have been a consumer of automotive services since my dad took me to shops as a child… that’s about 50 years. My brother-​in-​law is a ASE certified mechanic as well.
These guys, Sargon, John, and Zaya, are some of the best I’ve met. They are smart, professional, and courteous. They took the time to show me the issues I faced and helped me shop for the best deals in their specials. I got great service, a great price, a guarantee, and not-​so-​bad coffee too. I recommend this shop very highly.

I had a great experience with Sarj and Zaya. I had 4 tires installed and front brakes installed. They gave me a great price and got me in and out without incident. The car is running (and stopping) fine, no issues and they showed me each thing that they found wrong with my car and showed me the old parts that they replaced.

I bought a set of new Michelin tires for my SUV.
They installed the tires, balanced, and did a front end aliment. All was well.
But they also tried to tell me that my rear shocks were bad. I declined their offer, and took my car to my mechanic. Who after inspecting my shocks, said they were working fine.
Months later, I brought my car in with a nail in my tire. The nail was located on the shoulder of the tire. They immediately told me that the tire was shot and needed a new tire. Again I took the car to my mechanic, who plugged the hole, and it has been holding up very well.
Seems to me that these guys like to add on services that you might not need.
I can’t trust them.

Had a flat tire on the 4^th of July. Ntb was open. And took care on the issue very expeditiously. I had bought the puncture insurance when I replaced my tires there 9 months ago. 200 $ a piece tires. The insurance took care of all but the mounting of the replacement.

Completely terrible. Made an appointment online for an ok change. Called before hand to make sure it would actually happen. Was told no problem! Get there and they tell me its going to be a two hour wait because they were full up. I got there 20 minutes early and the guy ahead of me was waiting three hours also having made an appointment. What’s the point of appointments if you are going to take everybody of the street first??? A total disregard for peoples time. I have been using them for a while because they are so close to my house but this might be the last time

These guys are either crooks or really inexperienced mechanics. I would like to think the former.
I took my car in to have a coolant and transmission flush. They came back stating my my radiator was leaking and pointed out all the «coolant leaks» around my engine and tried to scare me into replacing the whole radiator due to «safety» with a bill totaling greater than $ 1000. I had the timing belt replaced by a trusted mechanic the day prior and took it to back to him. Turns out that the «leaks» they pointed out to me were all freon leaks from the AC (which I already knew my AC system had leaks) and not coolant. I’ve been driving the car since for the past month and the coolant is at the exact level as it was that day at NTB. So either they did not realize the difference between coolant or freon or they were trying to take advantage of me and scare me into doing a very expensive repair.
I would only recommend coming here for tire and battery services like their name suggests and nothing else.

This NTB is a bastion of sweet-​talking, CON ARTISTS. Seemingly friendly people — until its time to quote unneeded work and generate huge unnecessary bills.
Strike #1
After seeing a Tire Sale ad for NTB, I went to the Niles location for new tires and picked out 4 new Yokohama’s. Upon installing the tires, another employee, «John» came over and told me I also needed new brakes badly and since I was already getting tires, he could «reduce the brake job price to $ 1,200».
Not having the cash to pay for the tires and brakes together, I bought the tires, along with «Road Hazard Warranty» and left the shop, worrying that my brakes could fail at any time.
Thinking I could get a brake job for a better price, I went to my REGULAR MECHANIC. After checking my brakes, he called me to the garage and with a chesire smile, said «who said you needed new brakes, there’s nothing wrong with them, but if you insist, I can do the job for $ 550»! He told me to come back in about 6,000 miles and he’d gladly check them again.
Well, that was Strike1 for NTB! I felt totally ripped off.
Strike #2:
Several months later, after having an issue my rear tire, I had to bring my car back to NTB for some «road hazard warranty» work.
Knowing that the Niles store is a crooked shop, this time I decided to check the Unilocal reviews for the store in Deerfield. Turns out, they are just as bad as Niles!
My options were; deal with the devil I don’t know, NTB Deerfield, or the devil I know, NTB Niles.
I decided to call the Niles store manager and talked to Nelson Rodriguez to explain the tire problem. He told me to bring the car in and that he’d take care of everything through the warranty coverage.
When I brought the car in, I made sure that the work was covered and that there would be no charge. Nelson said «It’s all taken care of. I got your back, ‘my friend’ «. I was feeling good about bringing my car to Niles at this point and working with the manager to avoid issues; maybe these guys aren’t so bad afterall and the whole brake job thing was just a mistake…
…Well, when the warrantied tire was replaced, I was given the keys and was ready to walk out the door; once again thinking to myself that maybe the whole brake job incident was a misunderstanding.
Suddenly the Manager, Nelson called me back to say that there was a bill to take care of. (WHAT?!)
Nelson insisted that I owed $ 94.50 for labor to install the tire, a new valve, some other BS, and another road hazard warranty!
WTF!
I reminded him that he told me it was covered by the warranty, and he replied, «but you still have to pay for labor, a valve, balancing and a new warranty, and that’s just $ 94.50» .
He went on to say that it was much better than paying for a new $ 200 tire, plus labor! He also had the GALL to say he was trying to earn my business because he believes in great customer service and in making «friends» through the business who trust him enough to give him repeat business and referrals. —
What a small-​time SNAKE! The worst of its kind.
By this time, I needed to just to get the heck out this snake pit, reluctantly paid the bill and left.
Strike #3
When I later called NTB Corporate to complain about everything that happened, they referred me to the District Manager, «who handles all customer service issues for the region».
With pen in hand eagerly waiting to take down this person’s contact info and let out my frustrations, I suddenly felt like I was living in a bad Scooby-​Doo episode.
The District Manager for NTB is Nelson Rodriguez!
I will never set foot in an NTB store again.
If you dare to take your car to NTB, after reading all the Unilocal reviews, feel free to write your own review and call it «Strike 3 — OUT»

Wow! This place will do anything to get any extra cash out of you! When I bought the full extended warranty it means I pay nothing for the life of the tire or 125,000 miles. Funny how twice they tried to get cash out of me. Even funnier how they finally relented and said I do not owe anything! Snakes. I will never ever go to any of these places ever again. They must work on charging stupid people double on top of their warranties. Than they basically begged me to get my brakes done here for $ 516, front only! And was super pissed at me when I laughed at him and asked him if he was nuts. No way would I ever get anything else done from here. AVOID LIKE EBOLA!

NTB SUCKS! I bought tires and they offer a free tire rotation every 7,000 miles. The tire rotation is free, but every time I brought my car in for the FREE tire rotation I walked out with huge bills for other repairs. Initially I went in to get a tire fixed that had a slow leak they told me the tire was not repairable as it was too old. That was the beginning of sucking me into their money pit. They once told me I needed new brakes. I went to my mechanic for a second opinion and he said they were fine & didn’t need to be replaced. As it turned out I had 2 oil changes (6,000 miles later) before I needed my brakes changed.
Every time I went in for a tire rotation there was supposedly some expensive repair that needed to be done.
One time I went in for a tire rotation and ended up with 2 new tires and they didn’t even do the rotation I went in for.
I will never use NTB again as I don’t trust or value their judgement.

Came here because I had a flat tire. I had already located the leak and just wanted it patched.
They had the car for five minutes and came in to tell me that all four tires were bad and needed to be replaced.
I said I only wanted the one to be fixed. He said it couldn’t fix it because it was dry rotted. I told him that I had already checked the tire (I put it into the bathtub) and knew exactly where the leak was and that it was a puncture and not dry rot.
He returned to the shop for another minute, came back and said that he couldn’t fix the tire, it needed to be replaced. I took my car and left. Went to WalMart and they fixed it, no problem.
I see by other reviews that they do this all the time. I hate establishments that take advantage of people like this. Apparently, they haven’t learned their lesson. Or they get enough gullible people to fall for it and that justifies their practices. Either way, you have a lot of choices for car care around here. Choose somewhere honest.

I went to this location not long ago and got my battery changed on my infiniti. everybody from the front desk to the mechanics wore very polite and the service was fast. They took there time to explain to me what needs to be done on the car.
I would totally recommend this place.

Don’t waste your time going here! Needing an oil change and looking for a deal I found NTB $ 19.99 online special. I scheduled my appt for 5:30 pm. Driving 30 min to get there I happened to be a few min late. The first employee was on the phone when I approached him to check in and said it’ll be a few min. I was sitting down waiting when Jose came back up from the shop. We told him we had an appt and gave him our info. He said I called you and left a vm. I said I’m sorry I didn’t receive it. He said what time was your appt and I told him 5:30; he said I was late and it would now be an hour and a half wait!!! His tone was rude and condescending and he had an arrogant attitude. He was extremely disrespectful and rude. Then I asked what time they open tmrw and he said 9, I said then I’ll come back then. He said there is no guarantee if your wait will be long even if you come at 9! So what is the point of an online reservation time anyway? I find it ridiculous that being 10 min late increased my wait time to and hour and a half and my appt time tmrw wouldn’t even guarantee a quick visit! Jose is a joke of an employee and his disrespect was a huge turn off which inspired me to review this NTB! I may have saved a few bucks by going back tmrw but I’d have to be talked down to by Jose and deal with his rudeness and unprofessionalism. I’ll pass.

My girlfriend went to this location to get an estimate to fix some shaking in the front end. After they looked at it, they gave her an estimate for OVER $ 2,200! When she told me this, I got on the phone with them and could tell quickly that this does not smell right at all and asked her to get the detailed estimate and just come back. As it turns out, they were saying she needed two new tires on front, new struts, new lower arm controls, new brakes, new front bearings, new shocks, and EIGHTY (80) hours of labor! I’m not saying that it’s not possible that this work could be required in a situation where the front end was smashed up but this absolutely did not feel right to me at all.
We went to a more local mechanic and found that all that was needed was a new front left tire because the steel belt had broken. All was done with a smile within a couple hours and under $ 300 out the door.
Bottom line is that suggesting to be very Very VERY cautious using this place is still an understatement and I would honestly recommend going anywhere else if you want to be treated fairly.
Good luck and I hope this helps you to make your own informed decision.

Purchased 4 new tires and got the front end aligned. After driving off, the car pullers to the right severely. Returned the next day and was told my lower control arms were worn and the pull could not be corrected without replacing the control arms.
Went to my mechanic and was told alignment could not be properly done without replacement of control arms and not replacing the arms would result in tire ware. NTB should have inspected and informed me about this problem and did not.
The next day, my tire sensor came on. Upon inspecting the tires, NTB inflated the tires to 49psi. The proper inflation for my car is 33psi. NTB techs do not care about you or your new tires.
NTB, I am not at all happy with your service!!!

That vibrating and bouncy ride I mentioned in my previous review resulted in a shredded tire near Sheboygan on a road trip, a month after rotating the wheels. If the NTB folks diagnosed things properly, they should have told me the tire was unsafe instead of just moving it to the back to minimize the bounciness of the ride. At higher speeds of 55 – 65 mph, it was noticeable and probably the repetitive bouncing led to the tread/​steel separation on the tire.
I got a replacement tire at a local repair place, not NTB. I am not coming back to this place for sure now.

I just called for a quote to replace my battery. The labor rate (for a battery only) was $ 63.00! That is $ 23 dollars more than the hourly rate at my Volvo Dealership.

Don’t do it. Don’t go here.
First, I made an appointment online and they couldn’t find it in their system. Strike one.
Was told that I NEEDED to buy new TPMS sensors and that they couldn’t reuse my old ones. Was also told that TPMS reset was not included, but on the website it clearly states that a part of the basic installation was the TPMS reset. Strike two.
Trying to upsell numerous things I didn’t need. My online quote was $ 500. They tried to upsell me on an invoice at $ 600+. Strike three.
I was prepared to spend over $ 500 here, but because of their deceit and dishonesty, I walked out. You should too if you know what’s good for your pockets.

I went to NTB to get 3 new tires @ $ 70/​per tire the total came to over $ 450. When I asked how this could be (because 70×3 is 210) they said it was taxes and fees, but after I paid I look at the bill I saw they charged me for Premium service and two different warranties.
I will never be coming here again to get tires!