Jo-Ann Fabric and Craft Stores

I have only shopped twice at this location and will never return again. I can’t believe the level of rudeness and lack of respect some of the staff are demonstrating to the customers at this location. Zero customer service and inferring the customer is making up information. Sorry but the info is there on the JoAnn Fabric App and you saw it yourself! I have shopped for many years at Jo-​Ann Fabrics and have never been treated like poop. To all the Crafties out there, I strongly recommend you not to shop at the Niles location if you want to be respected.
I will take my business to some other places…

Literally 30+ customers and literally only two employees here, one at cashier and one at the fabric cutting station. Wanted to ask a clerk for help finding something but… would have had to wait in line 20 minutes to do so. Decent selection of stuff, but apparently mid-​morning is a terrible time to go here.

My favorite place to buy fabric in the area. Everyone is friendly and helpful, especially the girl at the fabric cutting counter, I believe her name is Charnatra. She was able to answer my questions and get my fabric cut quickly. When I went to pay, she even magically appeared at the register! Charnatra gave me a coupon saving me 50% off a fabric. She is a valuable employee.

This is a smaller store compared to the one in Arlington Heights. All in all they have everything I need and the staff is very helpful. If you are looking for a larger selection or have advanced craft questions visit the AH store instead. The staff who works the cutting counter are very knowledgable.

I needed some ribbon that sold by the yard. There were 4 people in line waiting to get fabric cut. The first person had about 8 fabrics to be cut.
When I walked up to the counter there were 2 employees. The one employee was still cutting the first person’s fabric. The second employee walked out to the floor.
I waited for awhile then left. Like she did. Walked out and left my cart.
Employee at cashier friendly. She thanked me for coming.

I greatly prefer Michael’s to JoAnn’s, but for fabric, JoAnn’s is the only way to go. I first stopped at a Joann’s in Norridge, and had a terrible experience. I left the first store without fabric, so I turned to this JoAnn’s, hoping for the best.
The staff here is so helpful and friendly. I asked some questions about a fabric and every one was answered. I even asked about a fabric we saw at the other JoAnn’s, and they were willing to track it down for me. Unfortunately, the fabric I wanted was being discontinued, so no store had it. Still, I appreciated the knowledge to spare me a wild goose chase.
The employees cutting the fabric were very knowledgeable and worked quickly. I was impressed. I asked one employee if they carried a certain item, and she brought me right to it. Very much appreciated.
Prices were reasonable and they let me combine sale prices with a 20% off purchase email I received. They even tell you that if you send a text to them, you’ll get a 20% off coupon code.
I will certainly be back the next time i need fabric.

TWICE I have signed up for classes at this Joann’s, purchased all of the supplies, received confirmation email, and showed up only to find that the class was cancelled. They didn’t even have the courtesy or respect to inform me of a class cancellation. Once could be a mistake. Twice shows that they have ZERO respect for their customers and don’t care that they are wasting people’s time or money. The first time was a class for my 6 year old daughter who was VERY disappointed. We had to spend time, energy, and money preparing for the class that was then cancelled. I’d be a FOOL to shop here again. Fool me once, shame on you. Fool me twice, shame on me. Three times??? NOT A CHANCE.
I then sent an email via the «contact us» on their website. The response I got was that they were sorry my experience was «less than excellent». Really? Less than excellent? How about they apologize for my experience being insulting, offensive, a waste of time, a waste of money, a disappointment, disrespectful…
Finally they offer to send me a $ 50 gift card (I didn’t ask for this, they offered). They said I’d receive it in 5 – 7 business days. Today is business day seven. Guess what I got in the mail? NOTHING !!! It just keeps getting worse and worse. I’d recommend going ANYWHERE else. There’s nothing here that you can’t find elsewhere. They don’t deserve any business because they don’t value their customers.

Stopped by here because I was in the neighborhood. I wanted to look at the yarn but their selection was tiny, mostly novelty yarn like eyelash and that crazy stuff that is mesh. Not something you’d want to crochet with.
I’ve been in other Joanns and this one is the worst I’ve been in. The selection is tiny, the place is a mess, they don’t have many magazines. Since it was a Sunday the lines were huge.
Really, not even worth stopping the car and wasting the time to park and look.

I hate that this is a smaller store. I go here mostly for the beading accessories, but it is very limited. I love Jo’Anns though, don’t get me wrong they always have excellent sales and coupons going on weekly.

They had this big Easter sale today April 5. Threads were on sale from the sign in the store and from the flyer. Threads were clearly on SALE and miss employee fussy pants at the cash register kept insisting that they were not on sale and had this attitude about here like I was making things up. I went back spoke to another lady in charge and she though was not sure her self said that yes they are on sale. I mean how rubbish. Either these employees need to know their product info correctly or don’t try to treat customers like they are stupid. I was not looking for any free bee but when u advertise a big sale and its written in ink that they were ON SALE then these ladies u employ need not show such attitude to the customers and make u feel like dirt. Never had anyone treat me that way. Ms Catherine was the name of that lady from my receipt info, what a joke she was. If you are reading this you need to avoid this lady!!! No help just RUDE RUDE and RUDE.

Ive been here several times and quite honestly it’s a place where I never look forward to going to. I often have problem with coupons here even though it is a Joann’s fabric coupons sometimes they will not accept it. Also the staff there doesn’t seem to know much about sewing or fabric because when I ask them where something is I will often get blank stares. This will often result in me looking for things on my own. I’ve also gotten some rude customer service at times which seems really unnecessary. I would recommend to go to Joann’s fabric superstore even though it is a bit farther I’ve always enjoyed my experience there and really never had a problem in general. Or like many people said the vogue fabric in Evanston does have a much better selection of fabric.

This Joann Fabrics is a nice for those looking for fabric. Their selection is wide and very up to date with the times. Although, they lack on service at times. I say this because when they are busy with large amounts of people it seems like you can never really get a hold of someone to answer your question. Then again when their not busy you can’t really find anyone to answer your question and usually when you do its at the registrar where their already helping someone else.
I have found that at times the employees aren’t willing to offer suggestions to better your ideas. I have also found when your looking for something one of them points you in the opposite direction of it. The store isn’t that big for them to not know where things are?
Other then their minor flaws the prices can’t be beat.

It’s fabric-​licious.
They have patterns you can purchase for different clothes and things (some free knitting patterns) if you’re looking for something to do, but you know where you can get FREE patterns? The internet. Cough. If you’re looking for scrapbooking supplies this is a GREAT place to do it. Their selection is different from Micheal’s craft store even and for about the same types of prices, so if you’re looking to build a collection this is a
cheaper place than going to an actual hobby or specialty craft store
whose prices can be sky high (they should be ashamed!). Speaking of
Micheal’s, Joann has a more diverse yarn selection, but it can be
more expensive also (but not by much). I recommend looking around here too if you’re having a wedding and want to be making decorations or little gifts for everyone too. There have been bigger better fabric
stores, but they’ve closed down (as is the way of the world) however
JoAnn is an easy access place in the suburbs to find what you need
when you need it. (Hopefully).

This store has been open for, oh, about 17 or 18 years… I worked here when they first opened, it’s where I really learned a lot about fabrics (as a teenager, didn’t seem important — as a mom, a HUGE benefit). Anyway, I stopped in here a couple of weeks ago to pick up something to do for a craft at my kids’ birthday party, and was very pleased with not only the selection, but the prices.
It’s not Michael’s, but it shouldn’t have to be either. Where a Michael’s is dedicated solely to crafts, JoAnn Fabrics is the kind of store that you may have gone to with your gramma or even your mom when you were a little kid and someone was going to make you a halloween costume. Fabric by the yard in a ton of different patterns and styles, patterns, crafts, yarn, baskets, seasonal items… a friendly helpful staff.
It’s really a wonderful place that I am quite glad I rediscovered.

For all those people who have hobbies that require many things, then check out this place. Jo Ann Fabrics has plants, fabrics, paint, and so much more. They have specials every week in store and online.