Golf Mill Ford

I’d like to give you the blow-​by-​blow of how I had to drive out to Golf Mill Ford three times to return my lease. Every employee told me something different. When I finally confronted the manager about how I had to come out to GMF three times because his employees didn’t know how to return a lease — he stared at me with a blank face that said, «So what? Why should I care? You aren’t buying a car from us».
An absolutely horrible experience returning my lease. It felt like they had never done it before. No one know which way is up in this place. Never go here.

I bought a car from this dealership last week! Lance greeted me right way and made me his top priority. I told him my must have list and he helped me find a perfect fit for my new car. He even stayed after hours and showed me step by step how to use the new technology in my car. I had a great experience and I highly recommend you contact Lance when you are ready for your next vehicle.

«No, I can’t take a message or transfer you. You’ll have to call back later.» This is an actual response from the person who answered my phone call to the Golf Mill Ford service department with a call about my 2013 vehicle, which I purchased new from this dealership. It perfectly symbolizes the poor customer service you can expect at Golf Mill Ford. And when it turns out service and protection packages you purchased don’t actually cover work that they are supposed to cover, this business considers it sufficient to tell you that the person who sold you the package was dishonest and no longer works there. But rather than make it right and cover the repair or refund your money, they tell you there is nothing they can do for you.
If you value truth, transparency, and integrity, take your business elsewhere. Golf Mill Ford represents all the shady snake-​oil sales practices most people hate about car dealers. I would not recommend them to anyone under any circumstances.

Don’t waste your time! Golf mill ford is still at its worst! Went back after my husband talked me into giving them one last try. Why did I bother! Horrible pushy company. For some odd reason the 3 cars I looked at online they sold already really! Horrible people!

I gave this location a chance to years ago when we were looking for a car for my wife. After a painful experience then I decided to go to a different dealership. Fast-​forward two years later. It is now 2015 and I’m looking for a new car. I decide let’s give Golf Mill Ford a try. When you walk in you are greeted by sales staff which I have no issue with, it is actually nice that they acknowledge you. I knew what I wanted so I came prepared. after stating what my «NEEDS» are for the car, they gave me the exact opposite. I said i do not want to test drive it they almost forced it on me. Very pushy sales reps, and very sneaky tactics.
WARNING
These guys prey on the eastern block Europeans and Hispanics. They look to offer you a car, don’t tell you, and try to give you a high interest rate. They also lie to your face that you will get the deal you are looking for, and all they do is mark everything else up.
Ford was offering 0% and they were trying to push low 2% on me. I was ok’ed for 0% at 3 other dealerships.
When that little white piece of paper comes out you won’t see the deal you talked about. Mine was $ 8,000 higher than what we spoke and was actually over the sticker price. if you tell them X amount for a down payment they will ask you to give more even if it is a generous amount which is 25% of the cars price.
i would never go here again, or even bring my car in for work, EVER!
BUYER BEWARE!

Exactly the same experience as Matthew S. — received the pull-​tab mailer «Money Carlo». Read the rules, read the fine print — I have never fallen for a scam in my life until now. Got treated the same way — manager implying that I was A) stupid and B) the only person to have an issue with the «contest». As I was leaving, more people were pulling in, contest card in hand. I walked back in with them. I watched the devastation on the face of an older man who was clearly counting on his «winnings». He was angry, sad, and embarrassed all at once. What a sad joke and a scam. I’ll never consider Golf Mill Ford for anything. I can’t believe in 2015 there are still scams like this going on, and at major businesses nonetheless.

I was recently sent a promotion in the mail by Golf Mill Ford. I called ahead to verify the promotion and was told it was valid and I needed to come in to discuss it. When I came in I was told the promotion was not what it seemed — a classic bait and switch (which I’d note the staff member I called explicitly said «This IS NOT a bait and switch!»).
When I asked to speak to a manager one came over and promptly walked away when he realized I was unhappy. A second «manager» came over and started to insult my intelligence telling me I can’t read well, telling me I’m wrong and implying I’m stupid, and eventually also walked away when I started to show I was upset. Not only was I treated poorly, but I also saw a woman asking about the promotion who was also insulted and laughed at by staff. After waiting for a while with nobody who was willing to talk to me aside from a staff member who said «I’m sorry I don’t know» I left the store feeling walked all over and stupid.
This has to be one of the most ridiculous customer service experiences I’ve had in my life. I was insulted and straight out lied to. I am a die hard Ford owner and lover, but would I recommend this place to others? Not even my worst enemy.
Do yourself a favor and don’t promote shameful business ethics and tactics like this. They may have a large inventory but I strongly suggest you shop elsewhere. My next Ford purchases will be from other dealerships.

For whatever reason my last review has been removed. Maybe because I mentioned names of bad employees, I don’t know. However, this is my second time I purchased a car here. First time was bad too, but I thought I would give it a try again.
First time here I bought a ford, I went there and the salesman tried making me lease a car, he was all nice and everything until I refused leasing a car. His whole personality changed. Instead of showing me a pre owned car I left. The NEXT day they call me back to come look at preowned cars. Let me remind you that’s what I wanted in the first place.
Second time I bought a 2014 jeep patriot also preowned. Financial guy kept losing my bank statements. Printed them out while I was there. Then days later my salesman I had calls me he needs them again. What a hassle. I got one floor mat, no manual (the financial guy told me to print it out, like I want to print 500 pages) then I only got ONE key… Now I know people that work for car dealer ships. They can do a purchase order for my key. Now I left this on my last review. The manager called, messaged and texted me. Every time I called ford he wasn’t available. Therefore, I texted back the number that texted me. Never got a reply. This is over a month later. Will never go back here ever ever again.

Since my first 1-​star review was removed, I’ll be a little more detailed this time around. TO BE CLEAR, THIS OCCURRED AROUND ⁰⁶⁄₂₀₁₄.
So I decided to visit this dealership after finding a car online I was interested in — A 2006* Acura TL listed for sale at $ 13,000. It didn’t take long after pulling up to be greeted by a salesman on the lot. I explained to him exactly why I was there but he quickly denied ever knowing of a TL on the lot. He was then super quick to make suggestions such as «You don’t want an Acura! Why don’t we check out some of our Fords vehicles.» He then began to try to sell me Fords that were more then double the price of the TL I was interested in. It was like he couldn’t hear a word coming out of my mouth. He proceeded to continue suggesting expensive Fords as we walked around the lot. all I could do was laugh.
Just as we were about to finish up our small lap around the lot, I spotted the Acura I had seen online! — WOW can you believe it… So we walked over to take a look at the car. As I was checking the car over, I couldn’t believe the scumbag salesmen was STILL pushing other more expensive Fords on me. Having a bad taste in my mouth from dealing this salesman and not loving what I was seeing in the Acura, I got in my car and left.
This was my first and only trip to this dealership. Until you can hire some decent salesmen who are capable of keeping the buyers interests in mind (even slightly), I will continue to warn others of your less than professional service.

I reluctantly returned to Golf Mill Ford today to have a trailer hitch and roof rack installed as it was included in the price of the car. I was hoping after having had my GPS stolen from this location last week that I wouldn’t have any problems today. They did install the roof rack and trailer hitch although the rubber cap was missing from the trailer hitch and they assured me they would send me one by mail. When I got home and was taking my packages out of the car I noticed one of the floor mats is now missing. I guess this car dealer is okay if you don’t mind having all your stuff stolen

This place will waste your time they said they have your car but after a week they can’t get it also don’t ask for Jeff horrible Sales Manager oh yea if you call your sales guy they never answer they make false Promise and rip you off and tell you stuff but really you don’t get nothing out of it me and wife went back and forth a whole week and guess what we can’t get the car because they claiming they can’t find it also they want you to upgrade your car because they can’t find it and another thing don’t fall for the Bull shit deposit and yes they will hold that for a week trying to sell you another car I swear you guys your better off walking or driving a bike then buying a car from golf mill ford I will say don’t step inside and or waste your time

Women, don’t trust the Quick Lane repair services. After my husband left, I thought I could trust them with telling me what needs to be done and how to maintain my Escape properly. They sold me three transmission flushes within 20,000 miles of each other. I finally got smart and read my actual Ford Manual and it said it’s only needed every 60,000 miles. I was so stupid to trust them and believe they would be honest.
Also I recently just got an oil change. Without even looking at my car, the salesmen rattled off what «i need to get done» based on my mileage. I got smart and said «no, until you look at the car and see if there’s something wrong or worn out.»
Be careful. I love my Escape but would never trust them to be honest about what needs to get done for maintenance. I’m sticking to a local neighborhood repair shop.

My wife and I bought both of our cars from Golf Mill… both times we waited over 5 hours to purchase a car. The customer service is great when you deal with a manager, but dealing with their regular sales guys, it seems they don’t have their stuff together. I dealt with two sales guys to buy our truck… by the time we finally purchased the sales guy made three promises to keep us in the room: 1. each family member gets their own Ford T-​shirt 2. we get three free oil changes. 3. we get an additional detailed car wash at the end of the year.
Unfortunately, the sales men that we dealt with didn’t communicate with each other and ended up making a scene arguing over whose check our shirts and oil changes were going to come out of. Finally, the manager intervened and split the cost between between both salesmen and my wife and I left frustrated and exhausted. I’d give Golf Mill 0 stars, because we hated our experience, we love our truck though!

Okay, we didn’t end up buying a car from the dealer today in part because of our experience. If they have the best price anywhere, put up with it. Otherwise, I’d shop elsewhere.
Visited on a busy Saturday afternoon but the dealer did an adequate job at managing the crowd. The less than positive experience was dealing with salespeople who had the quintessential car dealer demeanor — didn’t really no much about the vehicle, kept disappearing to check on something without any explanation and showed moderate disinterest in speaking with us when we asked to look at a vehicle with different options than were brought out (show a little effort, please!). Where I really got turned off is when I was told that I was wrong on the model that I had previously seen at another dealer online it could not possibly have what I thought it did — doesn’t really matter who was right but a salesperson will never close a deal when s/​he tells the customer that he couldn’t possibly be right and I’ll go pull the book to prove your wrong…(checked on my phone while there and I was right).
Any way, came home, washed off and have now put a deposit down at another dealer. Just over the phone, got a better deal and, more importantly, a better experience.

I had a 2012 Ford Explorer with 86,000 miles on it and decided to get a new one.
These people really do care! I was taken care of by Mark G. The manager that helped me was Jeff A. The best car buying experience you could ask for!
Huge selection of the car I wanted and my payment actually went down.
Without a doubt, the quick lane and service department are excellent, they let you know what they are going to do and then they do it.

*****WORST DEALERSHIP EVER*****
This dealership sold me a lemon and then basically said they wouldn’t buy it back from me because it’s broken but I’m supposed to keep compromising the safety of me and my small child because it’s broken. I wouldn’t even send someone here for a car wash! And then they gave me a loaner car and 24 hours later the loaner had a flat and after they said I had to call roadside assistance while my 8 year old was waiting for me at school to b picked up, they blamed me and said I’m gonna have to pay for the tire, WHICH I’M NOT! I could go on n on, ugh!!!
And now Ford responds to this post basically calling me a liar saying I made up the engine light and there’s a nail in the wheel. 16 years of driving that’s never happened but 24 hours with a Ford and it does. And the manager came out because I begged him to because my small child was waiting at school to b picked up. Clean it up however u want, u sold me a defective car n don’t want to take the blame. Not ok with me. And, btw, I have pictures and documentation.

never ever go here for dealership repairs!!! never!!! they are slow with service, lie about the status of the repairs and unreliable!!!
I was told that if I got my vehicle in at 7:30 I could be out by 10 – 10:30, and was encouraged NOT to rent a vehicle. To make a long story short my vehicle sat in their lot for 2.5 hrs and never made it into the repair bay.
Then I was given excuse after excuse, and everyone passes the buck and blamed someone else. The guy who made my appointment Steve, was not even in until 11 AM.
I DEMANDED vehicle after rejecting a rental that was offered 2 hrs after arriving. And left the shop with none of my issues resolved. TOTALLY WASTED MY MORNING.
STAY AWAY!!!
This place is why dealerships get a bad name.

One star is being too generous…
Wish this place was one of the dealers that disappeared during the recession…
Bought a new 2015 Ford Mustang Gt from this place and swear I was taken back to the old days of sleazy car salesman… Back and forth con like the old days, never bothering to listen to you or what you want and only selling for the day. That is what you will get from here. They love to play the old 4 square game… also the worst service department experience ever. I brought my new car in for a trans noise and they had me standing around while they sat on the phone… No help was offered till I raised my voice. That’s a sign of a bad place.
Anyways my problem was not fixed and they told me…” Take it elsewhere”… So I did, to Larry Roesch Ford on Grand Ave. The treatment I got there was as if I bought the car from them. Don’t waste your time here at golf mil ford, you have been warned.
Of yeah, if you need a ford go to Roesch Ford.
I even spoke to the General Manager and told him I would never step foot in this dealer ever again… They could care less… Classy.

This is a very low-​class operation. Terrible experience at this dealership. Bought a new 2015 Ford Focus for my Dad on 1÷10÷15. The finance guy was not happy that I was not financing the car and was rude to both me and my 75 year old father.
The customer relations manager was obnoxious and talked to me like I was 5 years old. No need to go into further detail, but you should all have the priveledge of experiencing the circus clown analogy that he uses. NOT
Stop worrying so much about the survey people are going to fill out. Provide good service, and the survey will take care of itself.
I particularly disliked that they made my 75 year old dad who has cancer stand out in the 5 degree weather leaning into the car as the the saleman sat in the warm car and showed the features to my Dad. That should have been handled better!
Can highly recommend that you stay away from this dealer.

I can speak for all the employees at Golf Mill Ford but I can write on behalf of Darwin, in sales.
My husband had worked with Darwin four years ago so when it was time for me to buy a car, I knew exactly who to call. Darwin was perfect! He understood my limits as well as my expectations and delivered a wonderful range of cars, both used and new, for me to test. He was friendly, patient, thorough and a pleasure to work with. I am now the proud owner of a 2013 Ford Focus and I could not be happier. Thank you, Darwin!