Babies R US the Baby Superstore

This store is filled with incredible employees Luke and Jackie!

This story is dingy and unpleasant and although I have shopped there several times for some of the baby necessities, I cannot recommend it. I recently purchased a rather expensive piece of furniture via custom order. I received an e-​mail instructing me to call the store to pay and arrange delivery. I had to call the store numerous times before anyone picked up the phone!

Went here for two items which every Babies R Us should have, and they were out! We mentioned this to the clerk but she didn’t seem to be interested in helping or explaining or offering any information on when they would re-​stock. I ended up buying a few other items, and since I have a baby registry, I asked the cashier to please make sure to take them off my registry, if they were on the registry… She told me she couldn’t check off items from the registry from the cash register. I’m sorry, isn’t that what the point of a registry? I would not recommend this location.

I was very disappointed in the lack of service at this store. Maybe the air of malaise and depression of the nearby Wal-​Mart seeped into this store, but I had much higher hopes.
My wife and I were looking to purchase a fairly expensive car seat and had questions about it. Good luck with that. We waited, walked around the whole store, asked the employee at the gift registries (who paged someone — that person didn’t show up either) and got zero assistance. For that reason, we chose to take our purchase elsewhere.
The only helpful person in the store was on the cash registers– the only reason the store got 2 stars instead of one. I wouldn’t recommend this store at all. You’re going to get much better service ordering online from Amazon or going elsewhere.

I did an in-​store pickup order. The order was prepared in a timely fashion, but when I asked for a gift receipt at check out, I was told the gift receipt would be e-​mailed to me within 4 hours. After waiting 4 hours and getting no gift receipt, I contacted the store. I was told I was given faulty information, and I’ll need to come back in, return the item, and repurchase. Considering how many people buy gifts from this store, I think that is unacceptable. An apology would have been nice too. I think I’ll be taking my business elsewhere from now on.

I drove 30 minutes here from Chicago to purchase car seats for my twins that were only available online. Michael and Brad were extremely helpful in getting me the best price possible. They took the time to help me figure out the best combo between price matching and coupons (I could only use one or the other) and the twin discount. They spent almost an hour assisting me and in the end I saved over $ 150 dollars. Thank you, thank you, thank you for your excellent customer service!!!

I will not shop at this location again. Ignoring the fact that the items are overpriced and the selection is subpar, the customer «service» is horrible. After searching for an item in all logical locations, I gave up and approached a worker on the floor. She told me she was busy helping someone and walked away saying shed be right with me. She never came back. I tried calling the store. Plenty of employees were standing around ignoring me and the phone. I walked out and will make my purchase online (not at BRU). You can’t be more expensive and have crappy service.

Good service but the baby registry we tool hours putting together «automatically» added five pages of unwanted crap. So fun going one by one deleting each things. Ugh!

I normally do not write review but I could not help myself. An employee from this store has no ethics.
A week ago, I went shopping near Gurnee & decided to buy an infant car seat little did I know the store sold me a USED infant car seat since all the tags were remove from the car seat. Maybe, they did not know someone opened it & used it then decided to return it. But, I was not willing to drive 1hr away just to exchange it so I came to the nearest BBRUS store.
Early in the morning I call in to check if the car seat was in stock which they told me is in stock & placed on hold. I came in the store to realize that the car seat was in the front but on hold for the WRONG person. So no big deal, they gave me another one. Supposedly the employee told me she opened it to check everything is inside since the box looked a little beat up. At first glance it, I saw tags in place so it looks new.
I came back home, took the car seat out & there is NO INSTRUCTIONS OR MANUAL which means AGAIN ITS AN OLD CAR SEAT. So I called in the store telling them once again you sold me an USED car seat. Lady over the phone no problem come back again to exchange it. This is already my second trip just to exchange a car seat plus did I mention it is a HEAVY ITEM. I came in talk to same lady, you sold me an USED car seat, she did not look surprise which I am sure she knew that. So she was like you just missing the manual right, let me just give you the manual from the item you return earlier.
I gave her a look & was like hell no. I PAID FULL PRICE for a NEW ITEM not a USED ITEM for a NEW ITEM PRICE. So I just peek at the item that was placed on hold for the wrong name & say that is my sister name. She had no choice but to give it to me. I told her to open that item in front of me & I took it out to check EVERYTHING is new.
LESSON: Shame on me if you fool me once but shame on BBRUS for fooling me twice. It’s an infant car seat, how am I supposed to be safe if BBRUS is doing business dishonestly.

In-​store pick-​up? I LOVE YOU.
It was the night before my Ruth H.‘s baby shower and I had no time to wander aimlessly inside the store. (The worst idea is for me to wander aimlessly inside a store when I’m pressed for time. Really.) Instead, I downloaded the Babies R Us app and checked her registry. I narrowed down the choices of what I wanted to get and kept my eye out for the items that were ‘Available for In-​Store Pickup’. Once you find those items, you just have to select the store you want to go to and you’ll instantly know if the item is available there.
In less than an hour, I got an email notification that my items were ready for pick-​up! I’m always wary, though, because you never know how long you’ll have to actually wait when you get to the store. Luckily for me, the order was all ready and I was in and out in like 5 minutes. (You also pay through the app, so the receipt is emailed directly to you!)
Efficiency WIN. I am a fan forever.

Maddie was very helpful at the time of checkout helping us utilize the coupons available to us. Saving a few bucks on an already expensize baby monitor was invaluable. We’ll be doing much more shopping at this location!

No free gift wrapping station! I specifically chose to purchase from Babies R Us knowing that they have a station with softly colored paper, tape and scissors and I could forgo purchasing gift wrap.
Wrong! Other locations have that perk, this one does not.
Parking lot is also very weird and awkward to get in and out of.

Sigh. It’s a wonder big box stores even exist. What’s the point?
I made the trek here because I thought I would be meeting the wizard behind the curtain at the BRU web site. I imagined that all those products in the pictures would be sitting on the shelves, accompanied by the same price tags and informed employees who could help me with my shopping experience. I know. What an idiot I am. The prices are lower at BRU online, the selection in-​store is tiny, and nobody seems to work there or know anything about the products.
I had to flag down a girl rushing off to her break just to ask if they had a certain type of sheet and her first first words, after heaving a big sigh, were «I have no idea.» She pointed me to two other guys who were giggling at a desk in the bedding section and could not answer my question either. As they went to get a manager I took the time to visit their spacious bathrooms, which were nice, hence the second star ;)
Another positive I must mention is that the woman at the site-​to-​store delivery counter was very helpful. Next time, though, I’ll order site-​to-​home.

not a bad store, so frustrating though when you see items online and they are not avail in store! We saw a bed we wanted to purchase and drove to Niles to check it out. They have a decent collection of furniture from low and high end price points, none which we liked. (and the one online was not even avail in store for examination) Also decent selection of car seats, strollers and exersaucers, after a while it all looks the same!
prices are slighty higher than Walmart or Target for similar items-​do your research!

The customer service in this place is craptastic.
We decided we were going to buy a train set for our boy for Christmas. It was on sale last week (5 days ago) and we ran out and got it for $ 139.99.
Then, last night I got an email from ToysRUs/​BabiesRUs saying that same train set was on sale for $ 99.99. Well, it’s a no brainer, I want that price since I just bought the set 5 days ago.
I checked online and this location had the train set in stock. So I called in and spoke with whatever disgruntled employee got stuck with my call. She was super rude. I asked if I could bring my receipt in and have the price adjusted. I was told that the train set is $ 169.99. I told her that I had gotten an email saying that the train set was $ 99.99 and that I could even order it online and pick it up in the store for $ 99.99. She said, «Ma’am, I am not aware of that price. You’ll have to speak to a manager».
(pause… pause… pause…)
Me: «so can I speak to a manager?».
Duh.
The manager gets on and was just as much of a jerk. I explained the situation to him and he said that they cannot do price adjustments for something, even if it was purchased less than a week ago. He said I was welcome to come in and buy the train set at the $ 99.99 and to bring in the previously purchased one and return it.
I asked him what was stopping me from buying the new set for $ 99.99, walking out the exit and immediately entering the front door and returning the same item with my old receipt.
«We cannot do that, ma’am.»
Jackass. It’s a SEVENTY FIVE POUND train table set You want me to drag it from my house, load it into my car, drive the SAME SET over there to return it and then buy the SAME EXACT set and drag that back into my house, just to save myself the $ 40 you should just price adjust because I only bought this thing FIVE days ago?
Whatever. I’m gonna get that $ 40. So I ordered that stupid train set online to pick up in the store. The email confirmation I received said that it would take 2 hours to process and I’d get an email when it was ready.
So here it is, 7 hours later, and I haven’t gotten that email. I called the store and they said that it’s there, it’s ready for me to pick up, but they can’t release it to me until I have that email confirmation. They could not give me a time line for when that email would be coming through. At least this customer service representative was nice compared to the other jerks.
I am so disgusted. I used to use Babies R Us brand for diapers, but as far as I’m concerned, they’ve gotten my last dime. I’ll go to Target or drive out to BuyBuyBaby for my baby needs, I’m done with Babies R Us.

Worst. parking lot. ever! They’re aren’t enough spaces for a busy day… How can I get in your store to spend money. if I don’t have a spot for my car?

Ugh. I would never go here if they didn’t send me $ 5 every month or if there were another place close by that sold the Simplisse bags. The staff is rude, incompetent, and lazy. The store always looks like a tornado hit it. They’re always out of stuff. And the prices are way too high! Sometimes it’s just worth the drive to Schaumburg to go to Buy Buy Baby, which is the exact opposite of the above.

This particular location is not a place I enjoy going to. Unfortunately, it is the only store close to my home, so I don’t have much choice. Many of my friends and family members have registered in recent months/​years with their baby registry.
Most of the time, this store is out of stock of the items I’m looking for. Three times in the past year and a half, I have purchased items only to have missing pieces, or the complete wrong item in the box.
It’s very disconcerting when I give a gift, and find out that what was in the box was missing pieces, or incorrect. It is very embarrassing, and I no longer wish to shop at Babies R Us.
If someone registers there, I will opt for a gift card, and they can go there on their own.

I don’t know about this place. They never have anything in stock that i want and their pricing is higher than all their competitors. I registered here and am beyond frustrated that everyday at least 3 new things on my registry are out of stock. I have had issues with their customer service as well and cannot believe in this day and age they do not price match.
I only wish buybuybaby was a bit closer, such a nicer experience.

Its usually immaculate and finding help is easy.
Checkout the rear, northwest corner of the store, you’ll find the clearance area! They’ve got an entire back wall devoted to clearance items.
Great for baby gifts, you’d be surprised how many outfits you can get for less than ten bucks.