Avis-Sears Auto Center

When I came in they shoved me off on another guy. Then replaced by another tech. I already had service on my truck and they said I needed a new battery with s print out. Once here they said it ok, I told them I need to have my truck jumped every time. They decided to replace. No one looks like these want to work. Getting battery under warranty then not coming back here. Not the softer side of Sears

my battery died, this happens. being I was going out of town the next day I had no time to deal with this, called this Sears auto repair center in Niles & spoke to Bob, he above and beyond assisted me even through my frustration and borderline anger, like a champ on a 12 degree winter day jumped my car and got me in and out in 20 minutes. I AM BLOWN AWAY on how awesome this store is. BTW, I’m in the auto biz myself, I felt as if I was being helped as a fellow employee. very fair prices, INSANE VALUE! great staff! 100% recommend this place. I will only use this place here on out! thanks again Bob!

I had a great experience renting a car from here. I had reserved a compact and Keith upgraded me at no extra cost to a better model.

I dislike coming here, and yet I keep coming back for the convenience of the location. The nice thing about this place is that its the Walmart of automotive maintenance work — it seems like they always have an army of mechanics working at any given time. Work also gets done pretty quickly and their prices are good when compared to work done at a gas station or dealership.
The downside is that the customer service is absolutely horrid. When I pull into the «express» garage bay, I could be standing outside my car for an entire day without anyone acknowledging me as a customer and asking me what service I needed. I needed to hunt one down and force him take my service order. Which he ended up botching in the end and not putting down a few services I requested have done.
The problem is that there’s no dedicated client-​facing person working. If they had someone full time to take orders when customers first drive in and delegate the work to the rest of the staff, it would make the whole process a lot more efficient and less painful.

Just had a great experience with the Auto Center here.
I was looking to get a tire that I was told they had because I had gotten a flat the day before (Front right tire). I drove out there on my little donut of a tire and while I was on my way out there, I noticed my back right tire was low on air, so I pulled over, looked at it, and there was a screw in the back tire!!!
My first thought was that someone might have tried to sabotage my tire! But I have no enemies — and I park in my garage. and my car was only out for 5 minutes the day before at a fish store!
Anyways, so I went to Sears, and they didnt have the tire I thought they had, and I really didn’t want to keep riding on a donut, and i couldnt drive on my back tire anymore either. So, I talked to the guy — and he offered to order the tire for me, but giving the urgency of my situation, I opted against it. Another guy came in and suggest a BF Goodrich which is a lower priced tire, with a higher mileage rating. so after a quick debate I went for it!
They switched the tire, fixed the other — and rotated my tires for no charge! It was great! I was very pleased with the service and the professionalism with the staff.

I’ve always been happy with this Sears Automotive location. I’ve bought everything from tires and rims to batteries here. Their service is always swift and professional. My car is returned clean and ready to go. This location has a side benefit too since Golf Mill mall is right next door, you can shop while you wait.
Pros: Clean, Fast, Next to a Mall
Cons: none
Overall Rating: 4.25 of 5
Recommendation: Worthwhile