I recently purchased a recliner from suffs. The customer service at the store was great! The price was 100 $ cheaper than any other local around lex. After a month or so I noticed the handle on the recliner was rubbing the side of the chair. I called the Nicholasville location and talked to dick s. Told him my issue, he was very polite and actually came to my house that same day. He resolved my issue. To sum it up go to suffs, if you want all around better service, prices, and store that does what they say there going to do!!! Thanks