Wingate by Wyndham Niagara Falls

Nice new motel. Goes down from here as the ceilings are paper thin and you can hear everything from above. I think with competent management they could have avoided that problem by spreading people out in the hotel instead of on top of everybody as the hotel was far from full. Also I thought the hotel was fairly clean until I road the elevators and looked up the lights with all the bugs inside. Shows how much attention to detail they have. Oh, and the free breakfast, not much there so that’s why it’s free.

The hotel room was very clean well stock with towels and staff are very friendly.
Good…
The beds are very comfortable, clean, and well stock with supply.
Has own microwave.
Good complementary breakfast with with variety of
drinks.
Very accommodating staff.
Bad…
Some foot traffic noises can be heard at the room.
Hallway rug in my foor has wear and tear.

We just spent 2 nights at the Wingate this past weekend. For less than $ 150 per night, we thought this was a good deal and we had a good stay. What is included:
— Parking
— Breakfast (basic hot and continental, we didn’t eat there, just looked)
— Wifi in room — spotty, but doable
— 2 queen beds (depends on what you booked)
— safety box in bedroom
— fridge/​microwave/​coffee maker
We thought the room was clean and comfortable. My husband even said the bed was very comfortable. In terms of improvements, i think the team could pay more attention to detail. For instance, there were some random tiny pins and used conditioners in the room. Our kleenex was empty, there was 1 bath towel for a room with 2 queen beds.
The place can be loud in the morning when kids are rounding around in the hall way, but we didn’t have too much problem with being so closed to the elevator.
Other than that, our overall stay was pleasant.

The hotel seems to be new and rooms are big. That’s a plus. The gym is a joke with 1 treadmill, 1 elliptical and 1 cycle. Moreover, the staff is very rude for no apparent reasons. They are sarcastic to their guest. We are 4 adults sharing a 2 bed room so obviously we need more towels and toiletries. When we went down to ask for some they were not too pleased about it. I travel a lot for work — a lot! This is the first hotel I have come across that does not give toothpaste and a disposable razor. They pointed us to the hotel market place and asked us to purchase! Such policies are in motels and not in hotels. If I were to spend money to buy a toothpaste and a razor for a day then the highly priced hotel market place is the last place i would shop in to. They offered us a shower cap and we declined the offer because we didn’t want one then one of the staff members passed a comment «Its free. Take it” — making us look like free loaders. There was no need for that comment. We didn’t want because we didn’t have any need for it. But this goes back to my comment — the staff is rude and for no apparent reasons. I guess, they know that folks are going to come to their hotel because it is in a prime tourist place so they do not give a s*** about take care of their guests and basics of customer service.

Extremely loud… rooms are nice… however there was no maid service… no big deal… but the fact is… it is very loud here or the walls are very thin… especially when you hear a neighbors cell phone alarm hours before you actually need to be up. Just don’t expect much… like sleep.

Four stars for value and expectations. This is a no frills hotel experience. However, it’s clean and new. We usually try to cheap out on the hotel experience and end up staying in hundred dollar places where you can’t walk to the bathroom without putting slippers on. Based on the price we paid… We were super pleased with the experience. This was the best deal in Niagara Falls. Walk to everything, clean and new room, pool (kind of busy with kids though), hot breakfast, fee wifi in the room (and it actually works)… All for $ 134. To put that into perspective– the well used Howard Johnson closest to the falls was around $ 200 for a night… And from the word of a few trusted friends who stayed there. not worth it. Oh, and the staff at Wingate was super friendly… I read some of the other reviews before booking and took my chances… Those issues must have been due to a new business ironing out its kinks.

The only thing is didn’t like about the hotel was the staff. My experience with the staff wasn’t good and I felt that they were rude. I had a couple of incidents where they could have treated me differently but they chose not to, which was disappointing.
Apart from that, I don’t have any complaints from the hotel and overall it was good with the perfect location close to the falls.

Stay somewhere else.
The price you pay to stay here is a crime. The pillows are small and flimsy. The walls are paper thin and you can hear everything. Luckily when we stayed, it seemed like the entire floor was occupied by a large family from India and their kids kept running in the halls, screaming and knocking on the other doors. This started around 10pm and lasted until about 2am. I almost flipped out and complained, but Xanax and headphones got me through it. Back to the room, the closet door where the safe is was open, but the handle was locked and would not turn. There was paint missing on the trim pieces and this is supposed to be a new hotel. No restaurant or bar in the place either. Just isn’t worth it.

This is a relatively new hotel, a few months old we were told. Rooms are OK, but there are serious design flaws on this property,
The walls are paper thin, and noise is an issue. If your room is within 5 doors of the elevator, the bells announcing the arrival of the cab, the opening and closing of the door and the ultra annoying sound of the passenger selecting their destination floor will no doubt stick in your head like a bad song. And keep you from sleeping
The Internet is very sketchy and if you need to do anything like book travel, best to use the phone, because your connection will be broken before you get it done. Strongest signal is in bathroom sitting on the john.
Parking lot is in the back 40, and the ADA parking is about 300ft from the elevator.
Manager is an ass, whose attitude is «well we got your cash, now get the hell outta here»
Not worth the 200 per night they are charging.
There are also cleanliness issues but I don’t have the time to go into that realm.

We got here for 3pm check in at 3pm. Our room was not ready. As we waited to be let in our room, there was no reassurance or communication from staff to us about when we would be allowed in our room until about an hour later. We barely got an apology. 9:30 am rolls around the next morning and house kicking is already trying to kick us out even with a do not disturb sign up. Check out is 11btw. Not happy with how staff treated us. Will not be staying here again.

Extremely dissatisfied.
I called the management office and left a message today to discuss the following issues, but have not received any responses yet.
Issue #1: the door of the first room we checked in would not lock. Had I not double checked the door, I would’ve never known. And who knows, somebody could’ve gone in and taken things. The front desk was able to relocate us to a different room.
Issue #2: the walls are either extremely thin or has no sound proof. You can hear everything. EVERYTHING. I could not sleep until midnight yesterday when the kids next door decided to stop talking.
Issue #3: once we got relocated to the new room, we noticed that the bathroom was not well cleaned. First, the urinal had brown and black spots (obviously they represent something) inside the toilet. We flushed, but they wouldn’t flush down because they were stuck. Second, the urinal had dried up urine spots by the edge of the seat cover and we could see the dried up urine spots on the floor as well. Third, the sink had toothpaste mark and booger pieces.
Issue #4: housekeeping does not honor the privacy sign. Our baby was taking a nap in the room, so we had hung the sign by the door. Despite the obvious sign, housekeeping still knocked and when we did not answer because our baby was sleeping, the lady just keyed herself in; and of course, she woke up our baby. Later, I confronted the lady in the hallway, asking why she knocked and still came in even when the sign was up. She responded that’s the hotel policy and that’s what she was trained to do — to still come in when the sign says «do not disturb.» First of all, I think that’s a poor policy. So when I’m showering with the sign hanging, it doesn’t matter, housekeeping is still going to come in. When im having an intimate time with my wife, housekeeping will still come in. I don’t get it. This is not logical. Why even have a «do not disturb» sign when it is the hotel policy to still disturb?
The hotel is beautiful, but these kinds of issues are what is going to ruin its image.

This is a new hotel in the area approximately 10 minutes from all the attractions. Hotel is bright and spacious. The rooms are modern with many amenities. Super comfy bed and pillows. Spotless bathroom and generous closet space. The Housekeeping doesn’t mop the tile area. The non soundproof walls allow you to hear the noise in the hallway’s from the louder visitors. The pool area is Well maintained. They also have daily Good free breakfast. There is also free wifi.

So many things wrong, Breakfast area is like a bus stop in India, understaffed crowded, hot, people sitting on the floor etc. Room was beyond filthy, Gary the «manager» is a joke. His staff laughs at him, the house cleaning crew isn’t trained and can barely speak, they converse in grunts. The hall carpets are discolored from dirt. There are NO guest standards, no shoes, no shirts, no problem. This joint is the equivalent to a $ 29 a night motel. The young lady overworked in the breakfast area needs help she is polite and tries hard. Joe at the front desk seems to really run the place and care about customer service. It is obvious he should be the manager.

Followup: after the following review was posted on the facebook page. The management replied and issued refund.
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Hotel is new. Managament is HORRIBLE
I booked a room for ⁶⁄₁₉ Friday for one king bed. I saw the rate at approximately 119 with tax INCLUDED at their OFFICIAL website (It was $ 105+tax). And then upon arrival in the afternoon, they said I need to check in after 3. It’s reasonable. And then I returned at 11pm, they found that the room still hasn’t been assigned. They forgot what rate they want to charge and let me sign a contract with a $ 254 per night. I noticed it immediately, and they asked what the rate was.
I couldn’t recall the exact number at that time, since I never received a confirmation email after booking. I even called immediately afterwards, and the customer service said it was booked. However I did find the money was held on my PayPal at 10pm that day, and the rate was $ 128.56, with extra 8% tax added. It’s not that much, so I didn’t say anything. And I told them it’s 128.56 on my PayPal. And they changed the rate to $ 128.56, and I signed it.
I went to my room. It was a two queen size beds room instead of the one king size bed room I booked. I was so tired, and I remembered the rate for both is the same, so I just went with it, even though I went by myself, and the extra bed was of no value to me.
Then after the transaction was completed, they deducted $ 146.89 from my account. I again called customer service and they said it’s EXTRA tax again. Guess that’s why they never sent the confirmation email in the first place.
This is completely ridiculous. And now they sent my info to their «research department». I can only wish I could possibly get any refund.
If you’re ready to pay 150 or even 250 when you book it for 120, go for it.
Also they gave me the WiFi password, but it said it reached max limit, and it never worked.

Nice and clean room… Near to Falls… Plenty of parking… Nice breakfast and many options for breakfast. Enjoyed the stay and will come back and stay here again…

The stay was comfortable and the rooms are decent sized. Clean and well managed. The parking lot is a little out of the way of the main entrance. The breakfast room needs a lot lot more to be desired of. It’s like people packed in like sardines. Long lines to get through to the food which seems stale by the time you get to it. And then longer lines finding yourself a table to sit and eat on. Good luck with that. Im not sure if we are going to be staying here ever again or recommending anyone else.