Holiday Inn Express & Suites Niagara Falls

We loved this hotel. We came from California with our two grandsons and our dog. The staff was excellent. I wound up getting sick and they recommended Niagara Falls Urgent Care which was also wonderful. The rooms were clean. The breakfast bar was top notch. We plan on coming back again soon.

Not sure what some of these idiots are talking about, must be disgruntled ex-​employees. The hotel is clean, well maintained and very comfortable. The staff is top notch from housekeeping to front desk. Best hotel in Niagra area. We will need back.

Spent two nights here to tour the Falls area. Had a King suite. Good room, pull out couch worked well for our daughter. Everything was clean and comfortable. Wife thought they needed firm pillows — all of ours were soft even though some were in the «firm» pillow cases. Breakfast was same as all other Holiday Inn Express hotels. Eggs were just OK and cheese omelets were not filled with real cheese — more like a «squeeze cheese». Cinnamon rolls are a nice touch by Holiday Inn as are pancakes and are a big hit with the kids. Pool was nice (but does not have a hot tub). We stayed in another Holiday Inn Express this trip and noticed they had a «Pancakes 8PM to Midnight» promotion — and this hotel did not have that. Overall I’d recommend this hotel as nice place to stay in mid range as long as you don’t need to be close to the falls.

I had the worst booking experience with this hotel. I booked a 2 night stay but when the weekend came around, there was a serious snow storm that shut down the NYS Thruway so I had to cancel. When I called, they said that it was past the cancellation deadline so still had to charge me the night. When I asked if there was anything they could do considering the circumstances (the roads were closed and I had NO way to get to Niagara Falls), they said they still were charging me the night but I could have 2 comp nights. When I went to book my comp nights, the attendant said I could only use them Sun-​Thurs. This was never explained when they were first offered to me. Needless to say, I got charged over $ 100 for a room I never used and can’t use the comp nights to make up for it.

Naaasty. The hotel is dirty and poorly maintained. The coffee pot and several fixtures in the bathroom were broken. The elevator was sketchy as hell. I wouldn’t have been surprised to learn that they dragged the mattress out of a dumpster some where.
The front desk clerk was rude. I went in to register, and she snapped at me, «if you want to apply for the maid’s job, you have to fill out one of these applications… and threw the application across the desk.» I said, «well, actually, I have a reservation and was planning to stay here, but I’m now regretting this decision.» Her attitude eased up somewhat, but she was still unhelpful and rude. I was really glad to only be there one night.
ps. If you must stay here, make sure you’re up on all your shots before you go.

*Run Down Junky Holiday Inn* Run for the hills people. Do not stay*
Please Do yourself a favor and Do not stay here. Do not stay… They tell you its the newest hotel in Niagara Falls and It is not– The newest hotel in Niagara Falls is called Four Points by Sheraton Niagara Falls, this is a newest place and nice– and where we ended up staying after our terrible experience here.
The owner (Mandy) is a piece of work. I was there with my husband in the lobby and overheard the owner and some other employee talking about how they overcharge people based on what they think they can get out of them. (They didn’t know I was getting coffee hearing this) I also heard them laughing about customers– Really Bad.
Second the rooms are run down– Carpets smell– Sheets are thread bare, towels are stained in a yellow/​brown stain, and when we checked in there was long black hairs on the covers.
The breakfast was gross. Served by Indians who couldn’t speak English when I needed something. I also saw someone in the kitchen who was making our food eating out of the trays they were serving on. Gross
Don’t look behind your bed. Ours had food, and looked like it hadn’t been cleaned in years.
We found a piece of bread under our luggage stand in the room.
Pool is smaller than the one in your back yard (Unheated)
*Best Part**** When I mentioned that there was hair all over our sheets when we checked in– We were told by the owner Mandy-(Who speaks broken English) that if we are not happy then just get out and leave– We don’t need people like you here. She stood up and said Just go, go, leave, We don’t need this headache.
WOW– It was about 11:30pm when this happened… My husband and I went up stairs, baffled– THEN got a phone call from someone from the front desk saying: «If you want to leave we wont charge you» Everything was sold out we had no where to go– Then I heard in the background on the phone «Get them out of here»
I am still totally in awww even writing this. — The next day we left around 7am, and checked into the Four Points on Buffalo Ave– and had a way better experience.

I don’t know what everyone is complaining about. It’s Holiday INN, if you are looking for a clean sheets, and nice beds to get a good night sleep this place is perfect. Rather than staying at some mom pop motel, I would rather be in here.
Staying in Executive suite, with a view to the Airport strip, and a mile away from the outlet, i think this was a good visit. I think it’s a little over priced for the size of the room $ 179 a night. but it is what it is. I have seen and stayed at old Express facilities, this place is more on the new side.
Haven’t tried the breakfast yet, but according to hubby it good. I prefer Express cuz of breakfast and clean care free linens with four kids on a budget who are under 10, and we can all stay in 1 room. So people who come here expecting to get a Marriott or Hilton feeling they should stay there and pay the price. Otherwise, stop complaining and enjoy!

First off can I say the worst customer service I have ever encountered. Arrived at the hotel late to check in to my room. My wife and I were really tired so we didn’t check the room’s bathroom for the first hour. We had ordered pizza and wanted to sit down and eat before it got too late. After my wife decided to wash her face did we realize that there were bloody boogers in the sink. I went down to the desk and they first said I waited too long to make a complaint. She proceeded to give me soap bubble cleaner and a extra washcloth to clean it myself. Before saying anything foul, I proceeded to the room to show my wife what I was given in response. I returned to the bathroom to find blood in the shower. I headed to the front desk to complain and to refuse to clean someone’s blood. I finally received a new room. Called corporate and got a ho hum response.
Next, I received my bill the next morning. I was irate to see I was being charged. I went down to see that a nasty Indian looking woman was in charge. She proceeded to say I do this often with placing blood in my hotel rooms for a free night. She stated that her head cleaning lady inspected the room in the morning and said that it wasn’t blood. How can you not see bloody boogers with nose hair attached?
I am a preferred club rewards member and have never complained about service. I have stayed up and down the east coast from Maine to Florida. She continued to threaten me in the lobby. She kept saying she was going to call corporate on me.
If you want to have a disgusting filthy feeling when you wake up, this is the place for you. The free breakfast was arranged with folded tinfoil over the heated food, rather than the standard plastic coverings that you see at all the other Holiday Inn Expresses. Overall, I felt that I needed a bath after checking out of my hotel just to feel clean during my day at Niagara Falls.
CAUTION!!! STAY AWAY!!!

This is going to be short, simpled, and foul mouthed.
The fucking fat bitch front desk blonde needs to learn a thing or two about customer service. The worse I HAVE ever experienced. Her attitude was horrendous for no good reason– I can only suspect it was because I am in a mixed race relationship… but this is only a suspicion, she could just hate my guts for no solitary reason. Not sure what else could account for her sudden and apparent nastiness?
Room 427 is directly in front of the hotel spot-​light = no sleep. We did everything possible to block out the light! How is it that the hotel didn’t make the curtain rod/​track long enough to close the FREAKIN curtains!!!
Nevertheless, I called corporate. Had that particular front desk agent mentioned another word or gave another nasty smear look… I would not have been able to hold my civility.

Newer hotel that is really clean. Rooms were good sized. Absolutely no view whatsoever and a ways to the falls. Our rate was 160 for a Sunday in August. We booked through Expedia and when comparing everything else this seemed like a decent deal. Plus I thought there was a river view based on the description. Not a chance. I checked pricey because of what you get-​but there are not many decent options on the US side.

Clean, new. Location is not spectacular, but at 6 miles from Niagara Falls you can’t complain. It’s pretty much like all the HI Express locations, so while consistency is its mark it falls short in really having anything that will leave a positive memory. Clean beds, nice showers, and strong wi-​fi for pretty cheap ($ 79 here). :-)