5 Star Roofing and Siding

Been 3 weeks since I called asking for an estimate. Phone calls and voicemails are being ignored. If you are too busy to take on another job just say it to begin with or warn it will be weeks. It’s frustrating to a customer to have to follow up and eventually just be ignored so they just go away. Moving on to a different company.

Having to replace a roof on a home that’s 13 years old is generally not an enjoyable thing, but our experience with 5 Star Roofing and Siding was as good as it could have been! We heard about 5 Star from some of our neighbors, who had the same issues with crappy roofing. After getting some estimates from other companies, Craig Hanes, the owner, came to our house with an estimate and even took pictures of our roof to show us what type of damage we were looking at (including the spectacularly bad front porch awning the previous owners had installed themselves and majorly botched). The pricing was incredibly reasonable and included a warranty for the future. We signed the contract but unfortunately Craig told us that it would likely be about a month before he could fit us in, which made us a little nervous because of the unpredictability of WNY weather. Well, imagine our surprise when we got a call 4 days later from Craig telling us that the weather was going to be favorable for the next 2 days and he’d like to start work on our roof the next day! Fabulous! A large crew worked from sun up to sun down over the course of 2 days and we now have a beautiful roof, and more importantly, it will no longer rain in our bedroom during vicious thunderstorms. Craig was so nice to deal with, and I would not hesitate to recommend 5 Star Roofing to anyone!