Cassio Pet Resort & Training Center

Cassio is a wonderful kennel and they have the staff to compliment it. My Australian Shepherd has a bit of separation anxiety but when he goes in for grooming, he comes out looking like he is ready for a dog show! Extremely reasonable prices too! They are VERY specific about pick up and drop off times and it is advertised everywhere from the time you enter the driveway and all over the office. I recommend it highly!

We have been boarding our dogs at Cassio for the last eight years. Each visit they have been well taken care of and returned safely to us with a happy demeanor. The staff is always friendly and accomodating. We have our dogs stay together which really helps their comfort level. They have their toys, treats and daily play time. I think they get extra attention from the staff, all of whom know their names, personalities and seem to be real animal lovers.
I have also completed the basic obedience class with two of our puppies. We had a great time socializing with the other owners and animals. The dogs learned all of the basic commands and the instructor also helped us with problem behaviors like excessive barking, nipping and jumping up. In all areas, we’ve had a great experience at Cassio!

I have been bringing my dog here for about 3 years. I have had nothing but positive experiences. The staff are always nice and friendly and welcome my dog every time. Their rates are the best in the area, even with a rate increase this year they still can’t be beat. If you’re looking for a place that is safe and friendly as well as reasonably priced then Cassio is the place for your pet. Their website also has tons of information on it. Thanks!

I’ve been bringing my dog to Cassio for a few years now. He loves staying there and I know this because he can’t wait to get out of the car when we pull into the driveway, and is greeted nicely by the employees. He gets lots of attention and I’m happy to leave him here for a few days, or even a week, because the people who work there are trustworthy and dedicated to making sure the place is clean and everything is running smoothly. I’ve also done the training classes there and had a good experience.

Thank you Joy and staff for helping us train Dixie. Your caring and knowledgable staff helped make rescuing Dixie easier. Your guidance on house breaking, fear of other dogs and proper diet was successful. We love Dixie and she will be visiting you soon.

We boarded our 3 girls (choc lab, boxer, and a pit bull) here over Easter weekend. First time any of them had ever been boarded. Two of the dogs are seniors, I was nervous to say the least. It went perfect. Two of them that are very bonded were allowed to stay together, one needed medication administered, no problem! We didn’t add on any extra services since it was a short weekend trip but will next time. The hours are strict, they are closed 12 – 3, but knowing that ahead of time you should plan accordingly. Staff seemed knowledgable and the dogs liked them!

Terrible Care!
I left my dog there for 6 days. When I picked him up, I was immediately told he was very sleepy — they were trying to cover up for why he barely opened his eyes. That’s not why his eyes were so droopy. Turns out his cornea was badly scratched — by himself or another pet there I can’t be sure. At any rate, they didn’t care to point this out to me. This has never happened at the other place he was kenneled several times — and they had open boarding but regretfully closed due to own of the owners passing away. He was supposed to get eye drops twice daily — lots left in the bottles, so not sure if he actually got them.
Either way, he is miserable and now has to go back to the very expensive eye doctor for treatment. Don’t take your pets there — they clearly just want your money and to play CYA.
FOLLOW UP:
The owner LIED about several things in their comment, especially when he said my dog was in the same condition when dropped off! They were made aware that he had dry and cloudy eye issues, which is WHY he needed the drops twice per day! His eyes were wide open when he was dropped off. 6 days later he is walking into walls because it’s too painful to open his eyes!
We are now $ 750 into vet bills for a condition CAUSED by CASSIO’s obvious neglect — a fact clearly agreed to by the animal eye vet, who said he wouldn’t have had these problems or gone through such horrendous pain if his medicine had been given as prescribed. He also agrees with me that he will NEVER recommend any of his clients send their pets to this joke of a «resort» — definitely no vacation for my pet! Like the Dr. said, send your pets to Canine College — wish I had!

It is with regret that I write a negative post.
I live in Massachusetts and our family was planning on traveling to the New Jersey Shore for a summer vacation. My wife’s family lives in Danbury and her sister fosters dogs and as such we asked her for a referral regarding boarding our 2 dogs. We were referred to 2 places and decided to board our dogs at Cassio.
My first impression upon driving up the hill towards the boarding area was quite positive. However, upon bringing our dogs into the rather cramped waiting area, my opinion changed. This was mostly based on the «receptionists» lack of knowledge and his overall poor customer service presentation. Based on the overall «noise» I did ask about maybe taking a look around. I thought that this was a reasonable request given that my dogs would be staying there for around $ 70/​night. I was politely told that if I wanted to «tour» the facility I could do so but the «first available» was at least 2 weeks away. Not very reassuring.
So, in short, I left feeling somewhat unimpressed. I am ultimately leaving my first post on Unilocal because of the events that ensued.
As noted, we boarded our dogs with the thought of perhaps developing a long term relationship with Cassio as we are often in the Danbury area both while staying in Danbury and also traveling. On the morning of returning I called and asked very nicely about picking up the dogs around 12:45 — 1:00 PM as I was coming back at that time from the Jersey Shore. I was told (as is noted on their website) that they are closed between Noon and 3PM. I therefore had to spend 2 hours waiting for the kennel to re-​open. I did speak with Joy, the owner, about this and it is clear that this is a «policy» that is steadfast.
In brief, I am writing this because as a customer I find it abhorrent that:
1) I am spending more money to board my dogs than if I stayed in a hotel and I couldn’t look at the facility (there is no video streaming option) when I dropped my dogs off.
2) More importantly, they are in the business of providing service and somehow it is OK to not work with their customer’s to accommodate their needs in terms of pickup hours. I am not talking about midnight folks. This is during the afternoon!
Be aware that if you want to board your dog’s here there is apparently NOBODY around between Noon and 3PM to help you. Hopefully, nothing medically happens to your dog between those hours because I guess you and your dog would be out of luck!!!

One Sentence: Clean, Friendly, have never had an incident, just keep in mind their hours!!!
I have taken my two Labs to Cassio for over 3 years, now, and it really is the best around. My two absolutely love going there. They drag me into the door, and don’t even look back to say goodbye, they’re so excited.
I have them board together, and the price is very good! They give VIP discounts to long-​standing customers, and are always friendly and kind, and you can tell they’re all animal lovers. They always come home as clean and happy as when I drop them off.
They have grooming, classes and a cattery, but I have never used any of these features. They have outdoor «K9 Kabanas», which I have also never used, so I can’t comment on those.
They have very strict hours, with regards to leaving or picking up your pet. I believe it’s 8:15am-11:45am, and then 3 – 5:30pm. It’s not super convenient, but once you get used to it, you begin to plan for it.
Parking is always available, but it can get busy during certain times, like 8:15, and 12 — you could wait 5 minutes until you’re able to go inside. Again, if you know about it, you can plan for it.
I don’t love that you can’t leave their own toys or bedding, but I understand they’re responsible for your pet, and know what’s best. My ‘kids’ have never seemed to mind.
They have «personal time» for boarders, and it can involve any activity you specify, and are sure to take notes on what you don’t want /​can’t have.
I would recommend this place to anyone, anyone who’s worried about leaving their pets, or worried about finding them a great place.

I recently (February 2011) used Cassio Kennels to board three of my Greater Swiss Mountain Dogs. I had previously used a chain that has several CT locations, but much preferred the indoor/​outdoor boarding that Cassio offers. In my opinion, fresh air makes for a cleaner, more germ-​free environment than the all-​indoor facilities. Their rates were also more reasonable than many of the other boarding kennels in this part of CT, with multiple pet discounts, and VIP programs if you spend over $ 500 or $ 1000 per year with them (won’t be a problem for me!)
Most importantly, my three girls were very well cared for, and came out as happy and clean as when I dropped them off. I will definitely be using Cassio in the future.