VCA Family Pet Resort

My girlfriend and I have two dogs, a lab that we adopted when he was a puppy and a pit mix we rescued back in September. At the time of our last visit (February) our lab was just under a year old and our pit a year and a half. Rewind to October, my gf and I knew we had a 4 day trip coming up in February where we’d have to board our dogs so we started bringing them to VCA for doggy daycare so that they’d associate VCA with a fun place and not think we were just leaving them somewhere. This was especially important for Billy, our pit mix, who had spent the majority of his life as a shelter dog.
For three months, there were never any issues with our dogs there. Everyday that I picked them up from daycare I’d always ask how they did. «Oh we love Billy and Derby, they’re so sweet» they’d respond. Now comes time for our trip, I drop my dogs off on a Wednesday morning and went over their itinerary with the front desk. They were to go to doggy daycare each day we were gone, boarded at night and we’d pick them up on Sunday. They said no problem, not to worry, our dogs are in good hands and they would call us if there were any issues.
This was our first time boarding them, my gf wanted to call every hour to check on them but I convinced her to wait until midday Friday. She called and it was then we were informed there was an ‘issue’ with our dogs Wednesday morning and our dogs had been pulled from daycare and have been kennelled since. The woman we spoke with couldn’t have been more vague or uninformed regarding this ‘issue’ and when pressed she said our dogs were high energy, barking and daycare was overcrowded. You run a doggy daycare and high energy, barking dogs is an issue beyond your control??? On top of that she referenced high occupancy. I made reservations for my dogs to be there months in advance. People drop their dogs off there day of with no reservation. If you’re reaching capacity then turn dogs away, mass email your clients when you hit 50%, 75%, 90% capacity so they know not to come in but you certainly don’t get to take advantage of the people who are trusting you with their dogs to say ‘We’re over capacity, keep the boarded dogs in their crates today.‘
I finally got to speak with someone of authority at their facility. I asked her, whatever actions my dogs displayed did it warrant them to be kicked out of the facility? ‘No.’ If they weren’t boarded and instead were just there for doggy daycare would they have been allowed to come back for doggy daycare the next day? ‘Yes.’ So why were they kicked out and kept in a kennel for 3 days… without a single attempt to let us know? ‘We dropped the ball“
That’s a completely unacceptable response. They dropped the ball Wednesday for not letting them back into doggy daycare for the afternoon session, they dropped the ball for not calling us, they dropped the ball for not letting them back in on Thursday and Friday and never reaching out to us at all. That goes beyond dropping the ball, it’s negligence. It’s immoral and dishonest. I firmly believe had we not have called they never would have said a word to us and let us believe our dogs were well taken care of and everything went according to plan.
The dogs we got back were shells of themselves for weeks. Billy, our rescue, wouldn’t come out from the corner, ears back, tail between his legs for two weeks. That was our first time boarding our dogs and I don’t see how we can try again down the road, but it certainly won’t be at VCA. I wouldn’t trust this place to pick up my mail, let alone with a member of my family. There are other facilities in the area, do your homework and look around but don’t take your dogs here.

This is the best place to board your dog. Stanley our 8 year old beagle really likes this place. We won’t take him anywhere else.

It looks like the Family Pet Resort is under new management, so please take that into consideration when reading Gwen G’s review from 2009. I have to say that’s what I had done and only changed my mind about the place once my sister, who has a giant Rotty «lap dog,» raved about the day camp here.
I decided to take a mini vacation last minute, so I called the Family Pet Resort to see if they had room to board my 50 lb lab/​hound mix. Surprisingly, they did! The girl took my information over the phone and called the vet while I was on hold to confirm that my dog’s vaccination records were up-​to-​date. I was able to email her a copy of the records right away, so it was all taken care of before I even got there. Very nice!
When you pull into the complex (I guess that’s the right word for it), you have to pull around to the back for the pet boarding. You can tell this place is huge! You walk up the ramp and into the right side for the dogs. The person at the front desk greeted me with a smile and was ready to take the dog in. They asked all the usual questions and were very courteous when I explained to them that my pet is a bit of a nervous mess. They said it was no problem and that she’d be just fine.
I picked her up a few days later and it was quick and easy. They gave me the report that my dog was on best behavior at the day camp and ate all of her food (I’m still skeptical about that last thing). The price was good, the place looked clean, and my dog came home a happy pet.
I’ll definitely be back!

Our first boarding experience was a disaster so I was nervous about leaving our dog while we went on our honeymoon. I was pleasantly surprised; the price was great and my dog was safe and healthy when I picked her up (a big change from the last place we left her). We’re definitely going to board our dog here again.

Don’t get the animal hospital (Dr. Rebbecchi) confused with the barely acceptable pet boarding. While the Dr. here is amazing, the boarding we had here for our little dog was lukewarm. The staff is pretty bland, with little personality and they leave you with of a feeling that they don’t really like animals or are just cavalier about the entire thing. I would have liked it if they at least pretended to like my dog (and she is adorable). We only left her here for a day, but I don’t think I would go back here again. Even though it is really convenient for me. They have a day care here which I haven’t tried and the dogs did look like they were having fun in the yard. My husband reminds me that my dog came home wet and smelling like urine with wet bed clothes…