The Running Place

Read the reviews and went there. Exactly what people said, helpful and great service and definitely welcomed my two little kids and gave them toys which gave me the time to try out shoes and with their help picked the perfect one. Highly recommend going there

The Running Place offers the best customer experience I have ever had. If you want to find the exact fit for your feet, this is the place to go. I used to browse the store when it was in the NSQ shopping center and pick up deals during sidewalk sales. At the time I was underemployed so I shied away from purchasing my sneakers there in fear it was out of my budget. However, back on my feet and needed to stop wearing sneakers that caused pain when I ran/​walked. I stopped in today to check out the new store since they moved. Absolutely Love the bright atmosphere and expanded space!
I wish I’d gone sooner since I have wasted serious $$$ on the wrong sneakers. I was amazed at the staff who treats every customer with dedicated attention. I was very impressed with the knowledge and advise I received. I was also surprised to find out I was buying the wrong size running show for years.
This is what every retail store should use as a model if you expect repeat customers.

This is the finest customer service I have ever received at any retail establishment. I have been coming here for about five years along with three children with very different feet and needs. In the past two weeks they found a shoe for my son that was perfect for his VERY wide feet and flat arches. And my daughter, with loose ankles and needing a lot of stability and support had a similar fantastic experience. You wont find the usual $ 59.99 sporting good store shoes here, these are higher end models, expect to pay between 100 — 150 but they are great shoes and you will find the exact shoe you need for your feet. The staff will just keep pulling shoes and watching you walk until they help you find exactly what’s right.

This place reminds you of what a small business is supposed to be about: excellent customer service, a clear passion for the industry they’re in and staff that have significant real world experience with the products they’re selling. Contrast that with my wife and I, who walked in there with our 3 and 6 year olds, all of us knowing nothing about these products besides that we’ve become believers in the value of visiting running stores for our shoes since walking into this same store a year ago and you would think we would feel out of place around these hardcore runners.
But these folks are so patient and willing to answer every question, while suggesting things you’ve never thought of. You can’t get better than this experience and we’ll continue to come back whenever we need more gear!

If I could give more stars, I would! My husband and I went to the store this morning and arrived right at opening. We were helped by Ken, who I seriously could not say enough nice things about!
This was not our first professional fitting, but we moved from out of state, and after not being fitted for a few years, we wanted to go and see what they had to say. I’m glad we found The Running Place!
He started us off barefoot with pant legs rolled up and just had us walk in the store, away from him and towards him. He also inspected our running shoes to see where the wear was on them and if it correlated to how we walked. If you are a runner, I would definitely bring in an old pair of shoes so he can see your wear patterns! Then he measured our foot for size and width with our socks on.
He went in the back and chose at least 5 or 6 pairs of shoes he thought might fit us nicely and with each and every one of them asked for our thoughts and feed back on the shoe fit. We never felt rushed at all and when one felt odd or off, we’d try another. If it felt good, he’d have us run outside on the sidewalk of the strip mall to see how they felt while we jogged. After I tried on several pairs, I wound up running down the side walk with a different shoe on each foot– then decided which one felt better and chose that one. I went totally off from my usual running shoe! I even surprised myself!
Ken also took the time with us to fill us in on some great running trails and safe areas to run (that are less hilly than our neighborhood!!!) and gave directions to a few! He went above and beyond in just selling me shoes! He listened to my running history and gave me a few ideas about my future races. I am very grateful for the time he gave to both my husband and I today. I could not recommend this store more!

I’ve been looking for a new pair of running shoes and not having any luck. I’m not a BIG runner, I run 3 days a week at the gym or a total of about 12 miles a week. I had ordered a couple of pairs online and just wasn’t finding the support I wanted, I also visited a running store in Ardmore felt like the sales person was more interested in making a sale that ensuring that I got the right pair of shoes. Then a friend of mine recommended the Running Place. I was skeptical, but went and I’m so glad I did. I was actually helped by one of the two owners and he was extremely friendly, laid back, and most importantly knowledgable. He took the time to look at my feet, how I walk, what the right size for me would be etc. Then we tried on some shoes and he asked me questions about fit and feel until we narrowed it down to two.
I never once felt pressured to buy, he kept stressing that this is about finding the right shoe and if it wasn’t in there store that was okay. He also didn’t try to up sell me to pricey shoes. I did find a great pair of running shoes, which actually were more expensive, but happened to be on sale at my price point. In addition to being extremely helpful in finding me the right shoe, the owner also said that it is their policy that if I run on them on a treadmill (not outside) and they just don’t feel right I could bring them back for either a full refund or an exchange.
I would highly recommend this place to anyone looking for running gear. I typically am the kind of person that will scour the internet for the best deals, but their customer service was so good that I think wherever possible I will be returning to them in the future for all of my workout needs.

Very knowledgeable staff. Really know how to fit you to a sneaker. Take plenty of time to educate you about your running.
Michael R.

I went to The Running Place looking for sneakers to wear for work and walking. Sharon, my sales associate, went above and beyond to find the right pair for me. Before I tried any on, she observed my gait to see what type of shoe would be appropriate. I left feeling I had made a good purchase and would be returning the next time I needed sneaks. I was very impressed by the customer service here.

Great place to buy running shoes. The staff is knowledgeable, friendly and it’s affordable. Yes, real «running» shoes will run you between $ 100-​$ 150, but mine were surprisingly only $ 110, which seemed very fair.
I had originally bought a pair of shoes from them at the Broad Street 10 miler Expo and after bringing them home, I decided they weren’t my favs. Not only did they let me exchange them for a different pair, but they were very accommodating. The salesman who originally fit me even remembered my name from the Expo. I couldn’t be happier with my new shoes and the service.
Although it’s a little out of my way from Philly, I’ll definitely be back.

I first visited The Running Place in 2010, and I was overwhelmed by the excellent customer service that I received and that my husband received from a separate salesperson. We both walked out with perfect shoes.
I needed a new pair of shoes recently, and I came back to be fitted again as I am training for a long distance run. The fitting process from this particular person was disappointing. I brought my old shoes, and told her I wanted the same ones just the newer version. She brought them to me, and I tried them on. She felt them but did not watch me walk, run, etc. in them as the previous salesperson did, but I figured that was just her style. Because of the number of miles I am running, I bought two pairs. I noticed as I was paying that they were half a size larger than what I had before. I asked about it, and she told me that the brand that I purchased runs small so I needed a bigger size. It seemed strange to me since I bought the updated version of the exact same shoe, but she is the expert, so I went with that.
I ran in one pair of my new shoes for a couple of weeks and my feet were aching and my feet were flopping around, and it became obvious that the shoe was too big. Luckily, they took back the unused pair with no problem, but I was told that if I wanted to exchange the other pair, then I would need to see the owner because those shoes could not be resold. I am a busy person and I can’t drop in all of the time hoping to find the owner, so I decided to suck it up and use the bigger shoes on my short runs and with my thicker socks. It just stinks that I spent $ 100 on a pair of shoes that is too big.
Overall, this is a great place. I had a questionable experience with one fitting, but they did their best to make it right. I will go back again.

I too was surprised as I guess I sadly not had such good customer service in awhile at a store. I was helped very thoroughly with one of the staff people, a woman who was very well educated on what shoe would help me the best. The friendliness of all the staff was a pleasure. Besides shoes, they have activewear, pedometers, an array of socks. Oh, they also have events like area runs. Love the place!

I don’t think I could give this place justice in a review! I had never heard of them but I purchased a Groupon and was in the market for new running shoes, so I figured I’d check them out.
As soon as I arrived the gentleman behind the counter asked my name and introduced himself to me, so I felt like a real person and not just another customer coming through the door.
He took plenty of time with me, making sure he really knew what I needed in a running shoe (he watched me walk to check my gait, looked at my old shoes to see my wear patterns, talked to me about how much support I needed in a shoe, told me where I should notice wear in my new shoes to make sure I was running correctly) I tried on many pairs of shoes, and went outside and ran around in each pair I tried. He even said that I could take them home and try them on a treadmill, and if the don’t feel just right, I could bring them back. They also save your purchase history so next time you go in, if you liked the shoes you had, they’ll know exactly which ones they were.
It looked like most shoes were around $ 99.99, but with the attention I received and the things I learned about running shoes, it was well worth the price. Everyone there was wonderful, and I will absolutely recommend this place to everyone!

Wow. What a gem! I started running recently, and quickly realized that my 9 (!!!) year old sneakers are not doing me any favors. So I headed out to The Running Place. They watched me walk and run, and did a thorough inspection of my old sneakers, all to determine my foot strike and which sneakers would work best for me.
They sat with me for at least 45 minutes as I tried on a number of different shoes — I literally ran up and down the parking lot with each pair — until I found THE ones. I ended up with a cute pair of Mizunos that run like a dream. They also have running skirts there — the kind I like with the big pockets — which I have only seen online. I got sports bras, shirts, running capris, running skirts, and shoes.
They couldn’t have been nicer, more patient, and more knowledgeable. I will definitely be heading back.