Schwartz Neil P Dr Optometrist

Please note this review is for the office staff only! Dr Schwartz is great, very thorough and knowledgeable. His office staff on the other hand need a complete overhaul! I just got off the phone with them concerning a charge my husband was not aware of going into the exam, that they indicate is standard, but was berated for telling them that this should be mentioned up front. The receptionist says: so you want us to go over the charges Before the exam begins?! My reply: umm yes why wouldn’t you do that if it is a standard charge?! When I proceeded to ask a few other questions concerning policy she said I don’t want to continue this conversation. Oh really, ok well sorry I called and required you to work a bit and perhaps look at your policies to be made more efficient and patient friendly. The office staff is ignorant and rude! It’s a real shame because that isn’t a reflection of the doc but you’ve got to get through them to see him. Unpleasant to say the least!

Be warned! I went here two years in a row thinking maybe the first time was just bad luck. Nope, the second time was even worse. I’ve never had such an uncomfortable and LONG eye exam! That is bearable. The office staff is extremely unprofessional. One lady even hung up on me in the middle of our conversation when I was trying clear up my insurance situation. They had billed it as medical instead of vision. It was their fault to begin with. Instead of being apologetic about wasting my time on this, she hangs up on me because she couldn’t understand the situation. I was so furious. Makes me mad just thinking about this place!