Dunkin’ Donuts

This place is unforgivable: beat down and dirty with employees who have given up trying. My 12 year old was repeatedly not served, and when I called to speak to a a manager the woman who answered the phone at first lied about being the manager and then said she would tell the manager. I had to say out loud that her behavior to my son was «not nice» twice for her to remember she is a human and so is my kid and for her to finally apologize and say it’s hard to find people to work there and they made a mistake. Well they didn’t make a mistake, that is what it is, two overwhelmed minimum wage people with no interest in serving anybody. I put up with the place because it opens earlier than the good coffee place (George Howell), but really is bad coffee (they are unique in this, yes, mediocre dd coffee!!) worth this depressing crappy experience?

Four times. I gave it four tries and have given up. Four times I stopped there en route to ski to get coffee and breakfast for our crew. Four times the order was partially or completely wrong. Four times for mediocre coffee. Four times of an endless wait at 6:00 am with no one else in the store. The help is horrible and incompetent. Go to a different DD… there are enough of them around.

Having recently moved to Newton from Brighton, I knew I was leaving the AMAZING Brighton D&D in Brighton center for unknown territory. At first, I wasn’t too worried. The «usual» crew at the Newtonville D&D are very nice, friendly, and pretty much fine by me.
HOWEVER, lately I have had at least 1 issue every morning I have gone (usually twice or so a week). Wrong coffee, not listening to the entire order, part of the order forgotten (like, say, my muffin), etc…
This morning, though, takes the cake. I order my wheat bagel, toasted, with cream cheese on it. The prep calls out «wheat bagel toasted plain cream cheese on it» in the way that only D&D prep people can. Yay! Pre-​meeting bagel! I happily head to work. Get to my desk, open up the bag… Why is there some sort of liquid substance all over the inside of the bag? Hm, OK, well, bagels up. Oh no! My bagel with cream cheese is filled with «BUTTER» (or whatever butter-​like substance they use). Which, would be fine if I had ordered butter, but I clearly didn’t, was clearly told that it was a bagel with cream cheese, and I took a big bite to get a big mouthful of greasy, salty butter.
I think I might be divorcing this dunks. I’m done with getting the wrong order way too often. I miss my Brighton D&D.

This location makes me glad I bought stock. I hope Dunks going public means that I can start to count on my Ice coffee when I’m out of the country. Even in European Starbucks they only have the ice cream drink crap don’t no ice coffee. What with that?

I come in here nearly every morning on my way to my internship. I tend to get pretty hungry on the bus, and I never budget my time effectively enough to actually have a legit breakfast at home. So, this DD comes in handy, especially since it’s right next door to my internship.
Usually they do a good job, which is expected of a morning crew at a DD. They process customers’ orders, take their cash, and deliver the goods to your hand in a prim little brown baggie that looks a lot like the ones they have in airplanes in case of, y’know, tummy turbulence.
Today I was given the wrong flatbread, so I went back to the store to have them correct their mistake. They took back my offending order, no questions asked, and proceeded to make me a fresh flatbread (oxymoron, I know). I liked that they used the same baggie — less waste. I didn’t like that they made no attempt to make me smile about the predicament. It would’ve been nice if they offered me a free donut, or a free drink, considering that I had to make the effort to walk over because of their mistake.
Nonetheless, mistakes happen during the morning rush, and this DD is still cool in my book.