Tile in Style

I purchased beautiful tile from this store, from Slava and found the tile to be much better priced than the stores in Watertown. Service was great.

I never write reviews. But the experience I had at this store was so bad I really feel the need to share with others so you won’t go and waste your time there like I did. The salesperson, Slava, could not have cared less or have been less helpful. He had no personality (odd in a sales role), and didn’t show me any variety of what I was looking for. When I asked him any questions, he replied as if I should know. Considering how large my budget is, he just kept saying how other options are more «money» or more «expensive» or whatever he was mumbling. I asked him for an opinion (maybe there was some professional knowledge to save this man lacking in other areas… but nope, none of that either) and he retorted «It’s your house, isn’t it?»
The store is also in rough shape, with barely any room to walk. They just poorly pile displays over one another with no labels to know what you’re looking at… I hate to also point out that it had a very unpleasant smell, like BO, too…
There are much better tile stores in Newton and surrounding areas with actual customer service & cleaner showrooms, you’re missing anything here.

I wish we had read the other negative review before we ordered from this store. We always use Unilocal and look at reviews. Unfortunately, this time we didn’t check out Unilocal before we ordered. We never would have bought tile from this store if we read the other negative review. As the other reviewer stated, the customer service is terrible. I won’t elaborate, but I will say that we are out a lot of money. There are plenty of other tile stores in the area and they have very good reviews. Save yourself the trouble and money and do not go here.

I know very little about tile and home renovations, but visiting this store really helped me visualize my bathroom remodels (I have four bathrooms with an old pink tile from the 80’s). I was trying to find the perfect tile for the showers to complement our wall color and flooring and found a beige and cream marble tile that is absolutely perfect — Great selection and great service

UPDATED in reference to the «customer» above. 1. Of course there was miscommunication which is why the owner attacked me. I’m simply stating that all he had to do was convey that this was an issue he had with Living Social and that he was sorry that the details weren’t stated in the deal. As it stands, the deal STILL says $ 50 for $ 150 with NO MINIMUM. I’d like to know what these «couple restrictions» you’re referring to are. 2. How did I think anything was «FREE in the market»? I paid $ 50 for the deal. Last time I checked, that’s not free. Not my fault that you (whoops…I mean the merchant) have anger management issues and is stubborn as can be. Just find it funny that we had such opposite experiences. To our wise consumers out there, avoid this place like the plague. Owner doesn’t deserve your business!
If I could give this experience 0 stars, I would. This is the email that I wrote to the store based on my horrible experience today.
I wanted to write to share the worst customer service experience I have ever had. I visited your store on Wednesday this week and one of the sale reps was kind enough to give me two samples to take home to show my husband for our kitchen back splash. I promised to come back this morning with my husband to make the final purchase.
The gentleman who helped me on Wednesday was there this morning and proceeded to process my final order. When I told him that I would be using a living social deal, he said no problem, but had to get the assistance of another representative. This was when things got ugly. The 2^nd rep (the bigger of the two men who claimed to be the owner) asked me «what kind of customer are you? You come in the store and purchase something for $ 160 and use a $ 150 coupon. The minimum is $ 300 to use that deal.» So I looked at him giving him a puzzled look and immediately went to my phone to read the fine print of the deal and NO WHERE does it state that you have to spend a minimum of $ 300. If that were the case, I would have apologized for overlooking it but instead got continuously scolded from the 2^nd rep. He told me that since I’m looking at it on my phone, I’m not able to read the fine print that it says it on the computer. My response was, «well I’m using an iphone so it will pretty much show me anything the computer will show me,» and that is when I asked him to use his computer to pull up the deal on the computer and show me where it says the $ 300 minimum. The two of them searched the deal and when they realized that I was correct, no apology or remorse for raising his voice and just being plain rude to me. Instead the two of them began speaking to one another in a different language and when I said to him, «you see why I didn’t know that there was a $ 300 minimum now?», he continuously said, «this is Living Social’s problem. Nobody does business like this.» I told him that it was fine if it was Living Social’s error, but that I did not appreciate or deserve his attitude (particularly because I was not wrong in this case), he totally dismissed me and told me that I would have to take it up with them. All I wanted was a simple apology or at least an acknowledgement that after looking at what I saw, he could understand why I was misinformed, but I didn’t even get that. He continued to ask me what I wanted from him and I told him, «I think you owe me an apology» and he just kept saying that Living Social would call me on Monday to straighten things out.
Plainly stated, if that 2^nd rep was truly the owner, I suggest that you go back to the basics of customer service. I work in customer service and I know what it’s like to be on your side of the table, but it does not help the situation when you get nasty to a customer who is in fact right! No need for the attitude. It was not my intention to go into the store to argue with anyone or made to feel like I was being belittled. In fact, the stone was on sale on the internet and he threw in there, «you can’t get the sale price from the internet» which I was not going to argue about (even though the 1^st rep gave it to us for the discounted price. That’s fair (even though the fine print doesn’t say that either). The deal was, and still is, $ 50 for $ 150 for Tiles in Style.
I called Living Social to report the incident and they will be doing an investigation. They confirmed with me that I was right and there was NO MINIMUM and stated that the merchant (ie. YOU) write up the deal and that they are only responsible for advertising it. So clearly, if you want to be angry at someone, it shouldn’t have been targeted or directed towards the consumer. The only person you have to blame or be mad it is yourself for making that error.
I hope that this serves to let you understand the facts that happened in this situation today and that no other customer will leave that store the way that I felt leaving today. It’s just not necessary to treat someone like that, especially when they haven’t done anything wrong.