Old Hickory Tannery

We bought a Duncan Phyfe sofa from Old Hickory which was ok so we decided to buy a Bergere chair. What a mistake me made. The frame was ok BUT the upholstery cushion was horrible throughout. We provided the fabric BUT the job they did of filling the chair was in our opinion sub standard compared to any other chair we have ever owned. We were contacted by the area rep and were told that this is the way the chairs are made. We mentioned that we just bought a chair from Horchow that in our opinion was superior in all ways. He told us that Old Hickory made chairs for Horchow also BUT with a different design spec based on Horchow standards. He was going to look into what could be done to fix the chair then we never heard back from him. Anyhow, there are a lot of places to buy chairs. In our opinion buy from someone else like Horchow. And in our opinion, if you want an Old Hickory designed chair do not buy from Old Hickory directly, instead buy from some that they make chairs for based on a high standard like many other retailers.