Lee Industries

I have to say that the previous reviewers had perhaps unrealistic expectations. When you talk about leather furniture then you have to realized that the leather comes from cows of which no two are alike. Did it occur to you that the leathers had to be meatched and that can sometimes take time?
The same goes for the other two. Did you actually see the frame and sit in it with the cusion you wanted? Or did you just order online from a discounter and had it shipped cross country assuming you could tell all of this from a photo?
I love Lee furniture because it is still bench made. They use 8 way handtied construction, they have an awesome selection of frames, Can’t beat the comfort or the range of sizes they offer.
You get what you pay for people and when you buy from a discounter you get exactly that!
I have 4 pieces of Lee furntiure in my home and now am helping my daughter buy her first pieces of Lee next month.

I ordered a sofa and two chairs through a representative of this furniture manufacturer. The service has been horrendous! It took weeks and weeks to get samples of fabrics. Once my sofa arrived, it was without two throw pillows. The bottom cushions are way overstuffed and cause anyone sitting on the sofa to slip off. This company boasts that it is «Made in America» and even has its workers sign each piece of furniture that it makes. If this is what American manufacturing has to offer, our country is in big trouble. I am so disappointed in my purchase.

The worst company that I have ever dealt with. — rude, rude customer service. I just plain gave up in dealing with them. Never, never will I purchase another sofa from them. The cushions are junk. Mine were the springy down. Well they were so out of shape. I finally took them apart and pulled the foam out of the feathered sandwich. I now have to have an upholsterer make new cushions. Also — the cushions hang over the edge of the sofa. They were always too big. I must have them cut down and make them smaller. My advice to any one buying a sofa. — opt for another manufacturer. They claim to be top of the line. Certainly — they are — in price only

Lack of customer service being delivered by your representatives at Lee Industries. I’ve purchased several couches made by your company through various retailers over the years. But I am sad to say I have probably purchased my last piece after my recent experience.
In September I ordered a cocktail ottoman made by Lee Industries at a local retailer. After waiting the obligatory 8 weeks for delivery we received a beautiful piece but noticed a tiny cut in one of the leather panels. This cut was very fine, like something made with an exacto knife or box cutter, I immediately called to report the problem and got the news that the company would fix the piece but not replace it. Quoted me the turn-​around time frame as essentially the same as I’d already waited. I rejected that idea as I’d paid full price and already waited my 8 weeks and thought it was on Lee to fix the problem without further inconveniencing me. The company then agreed to have the piece picked up and freighted overnight to North Carolina, repaired in one day, and shipped overnight back to me, and would defer the repair until after the holidays to ensure that there would be no snafus due to freighting issues during the Christmas rush.
The piece was picked up on December 29^th, I restated our arrangement to the manager on duty to be sure we were clear, and I thought we were clear. However, nothing that was promised has happened. After 3 weeks, I called … I was told that they had not sent the ottoman overnight, that Lee had received it on the 16^th of January. Further, as of today, January 27^th, the repair was still not done, and would not be done until the 30^th, and that Lee Industries had no intention of overnighting the piece back, so we could expect it somewhere around the 7^th of February. Well that’s some service. They did exactly as they pleased and reneged on their agreement to get our piece back pronto.
All in all, we’ve waited 8 weeks for the first delivery of a defective piece, and now, if we do actually receive the repaired piece at the new estimated date, we will have waited an additional 6 weeks. Not okay! Not okay at all!
Additionally, we had to make at least 6 calls to the company in the past week to find out the status of the work, and were given the run around. They have a problem with customer service, and perhaps craftsmanship. We paid over $ 1,800 for this piece that we have yet to be able to enjoy as expected. We are disappointed and disillusioned to say the least.