I hate posting this, but This is the worst experience I have ever had at a motel/hotel. All the hotels in Grinnell were booked this weekend so we booked this at the last minute to be close to family. The following is the message I responded on their corporate survey site: from the beginning… At check in everything seemed fine at first. I read through the room rate sheet and the quote was $ 20 more per night than the choice hotels receipt. After pulling up my receipt it was determined the issue was that I had requested a ground floor room if possible for accessibility purposes. The person instead moved us to a double room with higher price. I disagreed with the $ 40 increase for 2 nights and was told that we would have to move to 2 second floor which I stated was fine. After looking through the computer a room was found on the 2nd floor.(note this was the 3rd room number we were given) It was stated the room was showing in the computer as taken but it looked open to the staff member(note she did try very hard to meet our needs) we were relieved to finally get to a room, unloaded our items, went up the flights of stairs and through the hallway(which has a strong smoke smell) We entered the room and I was not impressed with the outdated room but could look past that. at that point I entered the bathroom and pulled back the shower curtain to globs of long hairs hanging on the shower walls. I immediately called the front desk and was told she would look for another room. I asked if we could remain in the room until it was determined as we were pretty exhausted by this point. We waited and she finally called at stated the 2nd room she had been going to give us was indeed open and that she had gone to double check. the room happened to be next door. I went and got the room keys and we did move over. this room smelled like cleaner(better than the smoke smell in the hallway) The room was a little better, still quite outdated(the pictures on the website do not show the true character of the room) The light in the room kept blinking and making a sound as if the like was ready to burn out. in the bathroom i put the toilet seat down and was a little concerned that the seat was very yellowed and had weird spots on it. I decided to take a shower and noticed there was quite a bit of buildup on the shower walls and the shower head looked like it needed a good soak with some CLR to get rid of the rust. when we went to sleep i found a nice burn hole in the sheets. could not get the wifi to actually connect. the foor near the refrigerator was very very damp, as in my socks got wet from walking over it. the coffee maker had a lot of buildup on the burner plate. at this point i was on the verge of tears and told my husband if it wasnt for the exhausted we would have walked out. we went to bed hoping it would seem better in the morning. woke up to brush my teeth and see the faucet full of hair shavings that did not belong to myself or my husband. very disgusting at this point I felt like it couldnt get any worse. We went down to what we were told was a full hot breakfast. cold biscuits and gooey gravy and frozen waffles sitting out. yum. overall the worst experience I have ever had in any motel/hotel and 100% would not stay at that location again or recommend to anyone.