AAA Newton

Pretty stubborn and useless staff
Would go to a different location
Unwilling to provide information beyond the basic info online
Only answer given is «we are open Saturday» as if that makes it better!

Easiest RMV transaction ever! I needed a duplicate registration, went in at 9:30 on a Saturday (which would have been a 1+ hour wait at a standard RMV), and was out in 10 minutes. Worked with a pleasant woman named Deborah who was genuinely pleased to help me. I can’t explain how happy I am that AAA is making these transactions easier. That alone is worth the price of membership!

I came here for the simplest registration service ever. Just needed a duplicate of my vehicle registration. The line was definitely shorter and the people nicer than the RMV, but it still took a while for the guy to figure everything out. After initially telling me he couldn’t do that service, he finally did it… but he accidentally charged me twice. I called the branch and they said the can’t issue credit and I would have to call the RMV to get it resolved. So instead of expedited service, I get to deal with extra bureaucracy and wait for a bajilion hours on hold with the RMV because of AAA staff’s mistake.

I lived in the area more than 8 years and today was my first time going into this Newton location with my husband. What a pleasant surprise. We went there to settle some car rental questions and ended up helped by Caroline Parker. She demonstrated professionalism at what she does and very thorough. We originally had one thing in mind when we walked in but got 3 things taken care of by the time we were done. The other person we came across was Ken. He’s also a very helpful and genuinely nice person. My husband and I definitely won’t hesitate to visit this office again.

These folks are so helpful. I was doing a very long road trip and decided that I wanted to get maps. Normally I use my phone or gps in my car but I wanted to see maps to see the big picture. The folks at AAA suggested a route that neither phone nor gps came up with. It saved me significant time and avoided a lot of traffic. They are very knowledgeable and helpful. I’ve always found them to be very helpful.

I have had AAA since I was 17 thanks to my Dad. I went to the Newtown location yesterday. (PS Saturday) Good location. Ample parking and a ton of food and shopping around them. I was greeted as soon as I walked in and asked what I needed help with. Not too many businesses do this anymore.
Having your AAA card and ID on you they do so many things at these branches. I never knew they could be a saving grace with RMV transactions. Yes. You read that correctly. I might never go to the RMV EVER AGAIN!!! I needed to renew my registration by ¹¹⁄₃₀. A friend at work mentioned to call and find a branch that does RMV and insurance services! EVEN ON A SATURDAY WHEN THE RMV IS CLOSED. Rebecca helped me and she was great. Best part was it only took about 5 minutes. People next to me got great explanations and discounts booking a rental car through AAA for the week of Christmas.
I will definitely return to this location. I am glad to know these types of businesses and people exist. If you have AAA google the town your near and call (automated info) for branch services.
(Not all do RMV) You won’t regret it.

Welp, I have to say I’m happy these places are even still in business (and a bit surprised). I can’t exactly see them making lots of sales from maps these days– other than the elderly that still purchase them (hint-it’s free on the Internet). Even international maps are available for FREE even without any network connection.
Anyways, we went in to get 2 IDP’s, and everything went smoothly. They were all really friendly and it’s a comfy store. They have a nice sized lot as well so no trouble parking.

Just learned that at this Newton branch and certain other AAA offices, members (only) can get renewal or replacement driver’s licenses or auto registrations (but not all Registry Services). Walked in on a Saturday and with only 2 people ahead of me had a very smooth transaction. While I was there I got a few maps I had been meaning to order. Great service. Will definitely come here again for this.