B.Y.O.D. Dog Wash

Love the place and the people! Hip idea and really nice people working there. They love Dogs and what they do. We have been going there for several years. My Wheaton does not even mind being washed (that much) …a bite of my Lee’s Burger from next door is always a good treat and make him excited to come back.
Would love to see a store closer to Wellesley!!! Yea yea I know nobody thinks people from Wellesley would wash their own dog… ha ha I do and I keep sending people to BYOD and Lee’s

The staff here are amazing! Other dog groomers haven’t been successful in cutting our dog’s nails and they always get the job done. They provide aprons, a box of all different kinds of brushes, and full of helpful tips in dealing with our 80 pound Bernese Mountain dog. I highly recommend it!

The only place I will get my dogs nails cut. The staff is as sweet as can be. When I walk in I always get a warm welcome and so does princess (my dog). I will never stop going there

Brought my dog here after reading the great reviews and I can honestly say they were spot on! The staff is accommodating and friendly, and the location itself is super cute. It is well organized and plenty off options for bathing (shampoos, towel or blow dry etc) My dog had a blast. They also sell quality pet supplies that you wouldn’t find at Petco. We will definitely be returning customers!

We LOVE this place! We’ve taken our dog three times and each time the staff is so friendly and accommodating. It’s probably the friendliest dog wash I’ve ever been to. You can do it yourself or schedule an appt and they’ll wash your dog for you. They also have some pretty cool treats for your doggy. We will never go any place else because our Clarence always feels so happy and welcome!

Such a great place to bring your dogs to! The staff are always friendly and accommodating. I’ve been here on numerous occasions by myself with my two big dogs and the staff have always made sure I was set-​up and had everything I needed. The tubs are great for small and big dogs and while you are giving a bath on one dog the other can get tied close to you. I always use their oatmeal products, which is great (can sometimes be watered down). One two occasions I had their staff cut the nails of my dogs. They were incredibly patient and did a great job at it. I always love browsing their boutique store for fun stuff for my dogs! They especially love the treats.

This place is awesome! We live less than a mile from this place and although street parking is not the best, going on non peek hours solves that issue. My dog generally likes bathes so much so that she insists on running around the house wet after bath time at home, and I’d like to avoid soiling the entire house. The staff is great and very knowledgeable and although we go for the do it yourself bath option they always happily set you up at the station and make sure you have all the towels and tools that you need. Overall $ 19 for a do it yourself bath which included blow drying. Worth every penny to not have wet dog smell lingering around the house

Nice place. Been going there once a week for three months, but recently I bundled my smelly dog in the car and brought him to BYOD at 5:34 on a Saturday.
Was greeted by the friendly staff, who said that I missed «last call» and that they close at six. They had cleaned up and it was too late. When I told them that they are a dog washing place, and they close at 6:00, not 5:30 they apologized effusively but, sorry no wash.
If Panera is open to until 9 and I show up at 8:34, they don’t tell me that they had «last call.»
Here’s my suggestion. If a business is open till six, and the business is dog washing, clean up after six. Or just close at 5:30 and lock the door and clean up.
Other than that it’s clean and fun and friendly place with extremely helpful staff and they sell quality products.

Where do I begin??? We took out puppy here when she was just 4 – 5 months. I picked her up, she looked like a poodle (she’s a cockapoo), and she was horrified. The sweet dog we know was skiddish, and acted as if she had been molested the the entire day. Chalked it up to her first experience.
Gave this place a second try. I realize all dog owners think their dogs are saints. Ours really is. Incredibly sweet temperment. I picked Indy up and she looked ridiculous. Horrible grooming. I was told Indy, «was difficult.» I was informed they couldn’t «finish» her grooming because she was «too bite-​y.» Ummmmmm… ok. They told me to bring her back a few days later. We did. Left Indy for an hour. Picked her up and was informed they they still couldn’t finish the job. But they wanted a tip. Are you kidding me!!!
Took Indy to Twinckerton a month later… no problem whatsover! Indy was happy, and we were thrilled with
My sweet little puppy ain’t the problem. This horrible place is!

I’ve been going here for two years and had been happy until they changed groomers. I am in a wheelchair so its hard for me to get out so I wash my dog ahead of time so they can clip him quickly because I only have so much time with my caretaker. They scheduled me for 10:30 and when I got there the new groomer told me he wouldn’t be ready for at least three hours. When I tried to explain the situation to her she just deadeyed me in my wheelchair and refused to let me talk. She just kept repeating herself more loudly and other customers were looking at her wondering why she was constantly and very rudely interrupting me. If your policies change you should tell your regular customers. If you forget to you should accommodate at least your extremely disabled ones. They offered to come back and repeat this nonsense tomorrow because she wasn’t listening when I told her I have to carefully plan outings like this. So I ended up paying someone $ 30 to take my dog and me to the groomers and not get his haircut. I’ll have to tell everyone I had recommended this place to at the dog parks to avoid it. Cindy was great but Lisa is an embarrassment. Never coming back!

Great value and so much easier than washing my dog in the tub! They handle all of the dirty work, all you really have to do is spray your dog with auto-​soap and then hose him off and dry him. On nice days we sham wow an towel dry him, otherwise I make my boy suffer through a blow dry. I recommend the degreaser soap which costs a buck or two more but seems to really get into the coat and lasts longer than the regular stuff. They will clip your dogs talons for $ 10 which seems steep, but not if you have trouble getting your dog to sit still while you do it like me!

Grooming has a lot to be desred. After asking the groomer to NOT put my XL dog on the grooming table because of bad back legs she did and of course my dog fell off the table (which was way too small for a large breed) and was dead lame for three weeks afterwards. The haircut was terrible as well, I could have done a better job for a lot less money. NOT RECOMMENDED.
The self service dog wash part is great and the employees are very helpful. They should really stick to that part of the business and not do any grooming. Worst grooming ever!

This was a great first-​time experience for both me and our dog Ike. No leaning, no wet towels or bathroom to clean, easier dog access for the former, with no vaulting for the latter, who has arthritis in all four limbs.
The staff, in particular Elizabeth, was very friendly and helpful. All in all, it was a fun time. And for just $ 15.00. We’ll be back again.

Great spot! Take our dog here to get washed. The staff is friendly and very helpful. Only wish that there was better parking.

Fast forward 5 years since my last review of BYOD ~ BYOD is THE BEST!!!
Sure, bath day is generally not the highlight of either the dog or human’s day — or maybe both — but BYOD makes it fun, and my Goldendoodle actually likes it here (it helps that he has been coming since he was just a little guy, so this is just part of his routine). Hop in the tub, a nice massage and shampoo by yours truly, sometimes followed by a blow-​dry, and then comes the BEST PART for all dogs… the amazing display of snacks in the glass jars. Ah, what to choose?
My dog is usually into the liver strips, but those turkey patties seem to be quite tasty as well (I’ll take his visual word on that one). Great high-​quality goods as well (my new fav brush was bought here, since it was the one I always used while blow-​drying the pup) and the NICEST group of people working. Seriously, Kimbo and all her girls are great. Jennings the Goldendoodle barks out a 5 star rating to them!
P. S. The dog park at Cold Spring Park is just a mile away, so if you have a dog who is a little fidgety in the tub and need to tire him/​her out first, or just want to get even more dirty, stop there first for even more fun.

I wanted to love this place. I tried to love this place. My boyfriend and I were loyal customers to the Laundro-​Mutt in Cambridge. When we moved closer to the location in Newton, we thought we’d get the same stellar customer care that we’d received for the 3 or so years we’d been going there. We had one good experience, and though it would continue on that level. We were sadly mistaken.
The second time my boyfriend brought our dog here (late spring 2013), he showed up about 15 minutes prior to last-​call (which is still 30 minutes before they close) and was turned away because they were closing early. There was nothing on the website, and he called to verify that they would be open. Apparently, they didn’t want our patronage that day.
Fast forward through a summer of baths in the backyard to today, Veteran’s Day. I called ahead to see if they had any special hours because of the holiday, they said they were having last call at 5 instead of 5:30. I said ok, and rushed to get home so I could pick up my (very smelly) dog. I get to BYOD (or Laundro-​Mutt, or whatever) at 4:45 — a full 15 minutes before they said was last call. The place has maybe 3 dogs total, one of which was already bathed and dry. The girl at the register tells me that they’re only allowing towel-​drys. Normally, that’d be ok — but it’s starting to get cold, and can you imagine going outside still wet/​damp all over in November weather?
Once is bad enough. But twice? That’s how you lose possibly loyal customers.

Every time I go to BYOD I have a pleasant experience, greeted by staff who are genuinely excited to be there and handle the difficulties that often accompany dealing with stranger’s dogs. Today’s visit was so exemplary, so professional and friendly that I would be remiss in not writing a review.
I have been going for two years to have my dog’s nails cut. My two are a difficult pair. I need the help of a pro and this could the the least profitable and most thankless, difficult job that the staff has to face. K’ helped me again today with my moody rescue Gus, expertly cutting his long floor-​scratching talons as she does every time. I look forward to going again. It makes a routine and dull errand much more enjoyable to be greeted by people who are passionate and professional.
Thanks so much.

Misha, my ferocious pitbull, likes to sharpen her teeth by destroying every shoe and piece of furniture in the house. You see, she needs to gnaw on stuff to make sure her jaws are strong enough for eating babies and helpless little old ladies (because Pitbulls are notorious for such violence – but I digress). My husband and I walked in the store hoping that they can sell us the most indestructible toy ever created and we were willing to pay top dollar. As long as the toy is more durable than a toddler’s femur, we would be happy to purchase it. The ladies were so helpful and sold us toys by West Paw. It has been two months and Misha is still exercising her lock-​jaw capabilities and these toys are surprisingly still INTACT! They even told us that we can return or exchange this brand because they have a guarantee by the manufacturer, provided that we keep the receipts. Such an amazing deal, isn’t it?
Also, my pitbull is such a finicky eater. You can’t help but be finicky if you are used to eating tender and juicy pieces of baby meat. One of the BYOD employees gave me three samples of Taste of the Wild and instructed me to put them in three separate plates and see which flavor MIsha inhales. This was the best piece of advise EVER because NOW, we know that Misha likes to feast on Venison. This works since we can’t always pay a parent to hand over their baby for dinner.
This is by far my favorite dog store. They even had giant bully sticks! Who would have known bulls were more hung than horses…
DISCLAIMER FOR PEOPLE WHO DO NOT KNOW THE MEANING OF SARCASM: My pitbull doesn’t eat babies or helpless centenarians. She is the sweetest pitbull ever and moms love it whenever she plays with their children. She gets along with ALL dogs and cats and even rabbits. I am poking fun at people who are «dog racists», who think pitbulls should be exterminated. Take a chill pill and get EDUCATED. Pitbulls are NOT the problem — reckless and heartless humans ARE.
I really love BYOD because they were EXTREMELY nice to my pitbull and gave her the warmth and friendliness that she deserves.

I absolutely love this place. On short notice we brought in two large mastiffs — one was 215 pounds, the other 165 pounds — and were easily accommodated. The staff was extremely friendly and helpful. They walked us through the whole process, promptly answered all of our questions, and were there to assist us with getting the two big pups in and out of the wash tubs. We’ll definitely be back.

Bring your own dog, and if you don’t have one, bring someone else’s. Beyond being pricey, this place rocks. Unlike petco you can see that all parts of our yummy moo moo’s are being used. I stick to the counter treat bar, you can get it all from trips balls, to bully sticks, to cow trachea.
Although the cow trachea looks horrible, your dog will love it. They are $ 3 each will last a good few hours, perhaps a day if you have dauchunds. I don’t bring my own dog, but my girlfriend’s dogs do get spoiled, handily.