Safe Ship

I contacted Safe Ship to ship some auction items — ten pieces of art glass, nothing huge, some vases and small bowls. I was quoted a price somewhere around $ 157, so I gave them the OK to ship the auction glass.
A few days later they called to collect payment and all of a sudden it went from $ 157 to almost $ 500!!! WTH? They said that because the glass was mostly Steuben it needed to be shipped in three boxes! I asked if there was any possible less expensive way to ship and they basically said no. Today I received the glass, and the shipping was over engineered, two giant boxes and one small box. I ship a lot of glass (have been for over 20 years), as most of this is for resale, and with bait and switch tactics like this, I’ll go out of business as I cannot afford to eat this kind of exorbitant expense, very disappointing.

These ladies have a bad attitude. They will wrap your package, but if you don’t want to ship it with them, they will ask a lot of questions. It’s none of their business if I want to pay for packaging and then go ship it on eBay, or store it in my basement. Every time we go in, they’re always saying how they’re too busy and they want us to pay for it to be wrapped and shipped, but they don’t want to do it in front of you. They want you to leave it and trust that it will be properly packaged and shipped to the correct location. We give them two out of five stars because when they do package the item, they do wrap it well. We hope they can improve their customer service.

Kim and Kathy’s team have been executing for us since we met them years ago.
Their packaging and shipping prices are beyond fair and I have literally called them same day and asked them to please help us out of a bind. They rallied, had Elliot and Steven on site within an hour or so, and picked up, packed and shipped a truck load of stuff, to a bunch of different locations.
Anyone that has been dissatisfied with their services, seem to be more frustrated with Uhaul than they are with Safe Ship.
From a packaging and shipping stand point, this team can do ANYTHING. If you need something packed right and shipped properly, Kathy and Kim are your girls.

The staff was very friendly, but my overall experience was abysmal.
I rented a u-​haul truck to take some construction materials to the dump in Bellevue. I live 2.5 miles from Safe Ship, and the dump site is a quarter mile from my house. When I checked in the staff asked me how far I would be driving. I told them less than 10 miles.
I drove the u-​haul from Safe Ship to my home in Bellevue, to the dump site, and back to Safe Ship. This overall trip was less than 6 miles. When I received my receipt through email u-​haul had charged me for 30 miles of travel.
Bluntly, I got ripped off. I could understand charging me for the 10 miles I estimated, but recording that I drove 30 miles is completely unethical. If you are ever in need of a u-​haul drive a few extra miles to a different vendor, because this company is completely untrustworthy.

Staff was helpful and friendly. Great job on that end.
However, the overall Uhaul experience was not good. there was miscommunication on my rental between the Gilbert Ave Uhaul location, the Neport KY location, and myself.
I rented a truck with Newport, a 20ft. They were closed on Sunday, but said I could pick up the keys on Saturday and not pay the extra day. When I went to pick up the keys on Saturday, the truck was not there. And, I received no call that it would not be there. It was at Gilbert. Strike one. So, I had to go out of my way to go up to Gilbert and get the truck. However, when I got there, they said the deal I made with Newport was no good. If I wanted to pick up the truck on Saturday, I would have to pay for two days. Strike two. The whole point on picking the truck up early was so that I could begin work on Sunday earlier than 9:30am, after the store opened up at 9am. This was extremely frustrating, and wasted 2 hours of my off-​day. And 3 more on the day of the move itself. 5 hours of my weekend wasted by this experience.
If a deal is made with a customer, the terms should be kept.