PetSmart

They did a great job grooming our standard poodle. His hair was long for the winter and even though a lot of it ended up more matted than expected, they were able to leave more than other groomers have and give him a good cut without looking like a rat! Very impressed!

The women here are very nice, but I was extremely dissatisfied with the grooming services that they offer. I was told that my dog was a danger to himself and to them and that they could not continue to groom him there because of this. I was informed that I would need to sedate my dog, a miniature labradoodle, in order to have him groomed anywhere. I was not content with this so I called around and relayed this information to some other places and ended up at You Dirty Dog who has had not one issue with him. As a matter of fact, they found mats in his paws and an ear infection cleaned his sanitary areas, free of charge and told me to come back when the infection was cleared. I did, today, and he left happy and fully groomed today when I picked him up. Needless to say I will never be returning to Pet Smart for grooming services.

WARNING, DO NOT BUY ANY ANIMALS FROM THIS PETSMART!!! I got home today, put my kids in bed and my daughter asked if she could kiss her guinea pig (that we’ve had for 3 days) goodnight. Of course I go to get him from his cage and I find him limp, cold and gasping for air. I am sad, disgusted and very confused right now. Why would they sell me a guinea pig that was so sick he would die 3 days after being home!!! My kids are going to be heartbroken tomorrow and I am extremely upset.
Okay so I know some of you are probably thinking, «this girl must of not taken proper care of this guinea pig» well I’m pretty sure I understand, being a veterinary technician at a veterinary hospital that has exotic patients (aka guinea pigs) it’s my job to know everything about them. Tomorrow I will be taking our poor baby Piggy back to petsmart to show them what horror I went through tonight. DISGUSTING!!! GOOD JOB PETSMART FOR SUCKING SO BAD!!! If I could give negative stars you’d get a –5.

I come here to get my cat’s special food, and on occasion when I can’t make it to the place is Madeira I typically visit. I’ve always found the staff to be really helpful and knowledgable.

I was so excited to have a Petsmart close to me when it was being built. After opening I went into have a look. Well it is a smaller store and I’m good with that however the one thing I normally buy at Petsmart this location doesn’t have it. I was told to call the manager, Deb, and she would try to get it from another store for me. I tried for a week and she never returned my calls. So I went to another store and guess what… they price match.
When I first went in the store I notice every fish in every tank had ich. I know the store was newly opened but they were still selling them. I feel for new fish keeps that don’t know any different. I am not pleased with this store at all. What a major let down it has turned out to be.

We are enrolled with our puppy in training classes. I’ve read the other review but would like it to be known we’ve had the complete opposite experience. We love our trainer Dani! She goes above and beyond to help us with our puppy. She takes extra time to give us suggestions. She even offered to help us when our dog gets groomed because our dog is so terrified.
Its hard to find someone who genuinely cares about your dog. But we have found her. I love her so much that I male one of my friends drive 30 minutes to take his dog here.
We have scene a complete turn around with our puppy. She does tricks and is warming up to people. Def recommend our training.. Five stars. I’d give her six if I could

I just upgraded to a larger tank and came here to buy some new fish to accompany my current ones. As soon as I walked in. no greeting. OK. So I walked back to the fish. Browsed for a good 15 minutes. Still, no staffmember in sight. I’m not kidding– I was looking! None in sight! OK. So I browsed some other sections in the store. Still, no staffmember anywhere (except the cashier). After 30 minutes, I gave up. I went to Planet Pet where I was greeted right away and the staff was more than happy to assist me.
Seriously, Planet Pet is right down the street and the selection is way better too. You won’t be disappointed. Don’t waste your time at Petsmart. They wasted 30 minutes of mine.

Do not enroll your dog in training here.
I was super excited to get my puppy into some obedience classes so that he would learn the essentials and maybe make some new friends.
The classes at this Petsmart are a joke. The room is extremely small, and the «trainer» basically reads a book to you about training.
Our trainer had the personality of a brick wall and didn’t even seem to like puppies very much. She told one couple their dog’s behavior was «totally unacceptable.» I can’t believe that they came back the next week.
To learn loose-​leash walking, she told us to walk our dog around the store. There was no direction, there was no lesson. We just literally walked our dog around the store. Nothing changed, and neither us nor our puppy learned a thing. When we got back, she told us about how HER dogs could get laundry for her and take beer cans to the trash. That’s cool — how about you teach me and MY puppy something now? Anything!!!
After two weeks of sitting through the course of which I learned absolutely nothing, I decided to call Petsmart customer care and explain the situation and let them know that we are no longer interested in continuing. I told them I would much rather take the $ 120 I spent there and apply it to a real accredited trainer that would help my puppy learn some things. The customer care representative assured me that the store manager would contact me shortly and help me sort everything out.
Here I am, 4 days later, and I haven’t heard a thing from the store manager. I’m frustrated beyond belief, and when I just called customer care back to check on the situation, the person on the phone said «it could take up to 5 days for a manager to get back to you.» I politely told her that the next class in the course is coming up quickly and I would like to have this resolved before then. Do you know what she told me? «It could take up to 5 days for a manager to get back to you.» Repeatedly.
It shouldn’t take 5 days for any retail establishment to contact you about an issue.
Just a warning to everyone out there — go to a website like
or something and find yourself a legit trainer instead of dealing with the nonsense that Petsmart calls dog training. You would be better off watching YouTube videos and learning how to be a dog trainer yourself.

Smaller than the Florence store and feels a bit cramped, but I’m just glad there’s a vet (Banfield Pet Hospital) so close to me now. I had to bring in my cat for his annual checkup and then he had a dental cleaning. Each time they followed up with a phone call to see how he was doing. I thought that was a nice touch.