Mello J D Jr Plumbing & Heating

Terrible office/​appointment management. Called about a water heater being out, was told they would call me back to schedule. Get a call back that they cant come today and will be calling me first thing to schedule something the next day. Next day rolls around and i have to call them at noon to inquire. Im told they are all out and that she can take my number again to call me and see what they can do. 4 hours later still no call back, i call again and am told they have nothing for over a week!?? Why wasnt i told that in the first place, she said she couldnt make appointments before? How on earth do you set up appointments when someone is always supposed to call and do so and never does.
Only reason for 2 stars is in the past they have done great work and i really wanted to stay with this company. Not so much anymore. Need better organization.

I called a week ago for an appt and rough estimate of what it might cost for a basic job: removal of about 4 feet of floor base-​boards heating in an old house. Mr. Mello was very informative and gave me their hourly rate (OUCH, it was $ 80/​hr, but that is the going rate for this area in Newport, RI). He imagined it would take and hour or two plus any parts used.
Their plumber (I forgot his name, thin older gentleman with a great mustache) called an hour before his morning call to give me a heads up. He showed up, confirmed what it was I wanted done. Did his work. He was neat and timely (he was in and out to the hour, exactly). Timely is important at $ 80/​hr. He explained that i needed to bleed the radiators and that was it.
I am happy with the work. It only took an hour. He only used two caps and that was it. My bill will come in the mail. I don’t expect any surprises. Upon getting that bill, i will bump up my rating to 5 stars. I like these guys… and i believe my mother and father used to use these guys when we were young.
I only wish they did furnace cleanings! Because I’d use them for that (we need one)

I have had a long association with this plumber (greater than 15 years). They have always been attentive and responsive. Their rates are acceptable and their work has always been above reproach. Their assessments have always been right on the mark with no «padding» to run up the cost. I highly recommend them.