Fr’s Auto Repair

New to the area and was recommended FR’s by a co-​worker. My car had some serious problems and I’m glad I took it to FRs. They were honest, didn’t overcharge me (even though the bill was pretty large… the car was jacked up) and they even drove my car to the rental place when I dropped off my rental. It’s a small family-​run shop and they know what they’re talking about. Glad I got a «car guy» in a new city without having to get taken advantage of a few times.

After many years of great work, they wouldn’t answer the phone for DAYS when I tried to confirm towing in a VW they’d seen before, but would not start. They then said they couldn’t take it until Monday, so on Tuesday it was towed in.
They did not answer the phone or return multiple voice mail messages about the car… it sat with them for a FULL WEEK before they even looked at it –there were only two other cars parked in the lot during this time.
Then after another WEEK they called and said they didn’t know what was wrong with it and that we could tow it out anytime.
3 days and $ 800 later the dealer told us it was the fuel pump. Seriously, how did Import Auto not diagnose that it was a fuel pump – they didn’t even suggest that is what it might be.
After this miserable experience I don’t know what to do, I have no great local mechanic, and I really hesitate bringing my car to them again, it seemed like they didn’t even want the work – which to me means you don’t deserve my money.