Community Yellow Cab

Weird dispatchers, obviously all crammed in a tiny room, or it was at the dispatcher’s home and that was his family… Something blaring in the background and he asks them to turn down… Then mutters something under his breath about being «stressed.»
He told me to expect the cab in 15 – 20 minutes. I am now guessing that they always say that no matter what. Just came back inside ’cause I am freezing.
Wonder what the car and driver will be like? I think I’ll wait to finish this review.
OK It’s been over 40 minutes. I just called to check and the driver apparently went to Cincinnati instead of Newport. Now it will be another 15 – 20 minutes…
No report on the ride. A friend saved me from that experience by giving me a ride

There’s only so many «second chances» you can give a cab company.
The last time we used this place, the cab driver LITERALLY said «do you mind if I stop by my house before I take you there to give my wife some money to go grocery shopping?» Uhhhhh… what? He literally drove to his house the opposite way of where we needed to go, went inside, spent 5 – 10 minutes hanging out, then came back out. While we sat and roasted in his car. Not only that, but we had people waiting on us with dinner reservations that we were over 30 minutes late for.
This time, we had a place to be downtown and called two hours in advance thinking it would be plenty of time. They quoted us one hour, and we sat by the door and waited. After an hour and a half, we called. The person who answered the phone said that their last driver had «logged off» and that no one was coming for us. Oh… thanks for letting us know!
We missed that reservation too.
Thanks, Community Yellow Cab. You suck!

I grab a cab at CVG. Community Cab was next in the queue and I got in. The driver had to run in and then a woman came out and said the fare is $ 30. He was irritated and complained he knew the fare and didn’t need her to tell him that.
The ride in was smooth. When we arrived at the hotel all I had was 2-​$ 20. i wanted to give him a $ 5 tip as he helped me with 2 bags, one heavy. I asked for a 5 back. He said he only had $ 2 and NO Other change. So I paid $ 40 for a $ 30 cab ride. Next time I will refuse to get into a Community Cab.

Dispatcher Mary was a total lifesaver for me!
I dropped my phone coming out of the cab at the airport. The receipt didn’t tell me the name of the cab company, so I used my iPad to look up who charged my credit card. I thought I called the right cab company, and she put out a call with her drivers for my lost phone.
I called back a few minutes later to follow up – and Mary picked up the phone, greeting me by name and announcing she’d found my phone.
But here’s what puts her into rockstar level: Mary called the airport to read off my description of the cab and driver to see if it rang a bell.
THEN she ended up calling a competing cab company on my behalf to ask if they had found a phone — they had — and told them I was waiting for them at the airport. She then gave me their name and number.
Mary went above and beyond for someone who was not even her customer just to help someone in a bind.

Horrible service. We had called on a Friday night to pick us up and they told us 20 minutes. We waited 20 minutes and then the dispatcher called back and said the driver was outside our door. I turned off the TV, grabbed my wallet, turned off the lights, and was out the door. In that time he had already left (one of our fellow passengers said they were outside and never saw him). When I called the dispatcher back he said that it was a busy night and they had already left, and didn’t offer either to send him back or an apology for wasting our time.
We then took it to the streets in search of a cab and came across a Yellow Cab outside of Newport on the Levee. We waved him down and he asked where we were going. We told him (approx 3 miles) he told us «Sorry, got another client» and sped off.
They don’t want your business if you are not going 45 minutes away, and don’t care if they offend you. It’s not often I write 1 star reviews (check my history, I usually cut slack) but their determined rudeness warrants this one.

Granted I haven’t called a cab in a while, if I were going to it wouldn’t be Yellow cab. I’ve had numerous bad experiences with this company. I’ve waited over an hour for a cab while within Newport, where they are located. Also, the dispatchers are rude and I’ve had a driver be very forward and hit on me. No good.

Worst cab company on the planet. I called for a cab when I was only a mile or so from home because my back gave out. It was cold, dark and wet and these bastards never showed up. I actually hitch hiked home. When I called to give them the reaming they so richly deserved, the dispatcher called me a bitch. I don’t know who they blew to get a cab license, but they should have been out of business long ago.

Ladies & Germs… I give you: Chuck Apache.
I gotta admit… I am entirely torn on how to rate my experience: most would immediately hop on Unilocal to write a 1-​star review… however, if chaos & character are embraced… the experience is worthy of 5-​stars.
I searched for «yellow cab» and these sly foxes came up… and there’s nothing big company, original Yellow Cab about them. We were in a bit of a rush… so I went for it (even with the 1 star review prior).
I hear some horns… Chuck Apache arrives early, but that ain’t his horn. He’s out there blocking traffic, and a rabid BMW driver is laying on the horn, Chuck Apache doesn’t budge. More horns. More expletives. Chuck Apache doesn’t flinch (that’s when I hide behind the door & realize I’m in «Pulp Fiction 2: Chuck Apache»).
Moving on… we open the door and the entire back seat lifts up off the frame of the car (like… the whole bench ya know?) We have to set it back down and crawl in to the few feet of room behind the seismic Chuck Apache.
Without my iPhone 4 we would’ve never made it. He had no idea where we were going (having said that… our destination was really in the middle of nowhere).
His cab is trembling with fear and feels like it’s going to fall apart.
With GPS in hand I entirely embrace that he keeps turning around and saying, «grrrrrr… Cincinnati is just ugly, just an ugly, ugly town. Grrrrrr. I hate this part of town. Grrrrr.»
We are now driving under train tracks, with more weeds and rust than people around. I’m okay with this. My partner is okay with this. Thanks GPS.
Apache, «okay, we need to turn left here.»
Jon, «no, no turn right!»
He turned right.
All-​the-​while Chuck Apache has called himself, «Mr. Football,» and has challenged me to a football trivia game, «grrrrr… you know that show cash cab,» and well, here we go (now that he put me in my place with esoteric football trivia I couldn’t answer), «Grrrrr… if you get this one right the cab fare is free.»
«What’s the most selling album in American history?»
Geez Chuck Apache I dunno… sorry, I’m a bit more alarmed with being lost in your wily cab, and that you said, «Grrrrr… love that drive to Indy. A good 2 to 3 beer drive, ya know,» and, yeah, «that was before my first DUI.»
Gulp.
Who cares about that answer. Just get us there.
Oh, Chuck Apache got us there all right. With… a lot of flare.
My trivia question is this: «How does a giant, drunk white man from Northern Kentucky self-​deemed Mr. Football have the last name ‘Apache’?»
You tell me that Chuck Apache.
I can’t really recommend a Chuck Apache cab ride (you might lose your life, so I don’t want to be held accountable), but I might certainly nudge you in that direction just to experience it all.
And, really, Chuck Apache is someone I want in my football leagues and football viewings… just. not. behind the wheel of anything I’m in.

I will never use Community Cab/​Yellow Cab again. Their service has been horrendous for years (I know this because I used to work at a hotel and we received so many complaints about the company), but after getting shady drivers the past two times I will now be using Hilltop or Walker when in NKY. Twice I called a taxi to pickup me up near the airport and twice I was told there was a surcharge in addition to the meter charge, which I wasn’t told about when I called to get the cab. Horrible customer service and unpredictable charges make this a one star company.