Cold Stone Creamery

These people need to get it together. I have visited here a few times this month and I have had issues every time. Apparently no matter what the issue is no-​one is to throw away the screw ups. There was a comment made each time that someone could’ve eaten that. Maybe that’s why there are so many mistakes. «Ice cream doesn’t go to waste here.»
Every time I go I order the strawberry blonde in a waffle bowl. One time they forgot the waffle bowl. One time they gave my order to someone else. The next time they put chocolate sauce on it. There are pictures of this ice cream all over the walls. They have a recipe. Each time I go there the kids get younger and younger, pretty soon there’s gonna be babies behind the counter throwing together some kind of concoctions.
I love cold done ice cream. I just want them to get my order right and give it to me, not someone random.

When you get to the bottom of your Founders Favorite and realize there’s a long black hair (my hair is brown) stuck in your brownie. Even though I thought I loved it, I’m feeling kinda «sickish».

Perfect on a hot day! A friend and I were walking around Newport to kill some time and decided to stop in for some ice cream. Fast and friendly service. This Cold Stone is in the perfect location.

I’m only giving the Newport location two stars because the ice cream, as always, tasted great. Aside from that, the service we received was absolutely horrible. Horrible in a way that made me never want to come back!
The line was a little crazy, so I guess I’ll give them that, but the employee behind the counter was the first one to irk me a little. She asked me what I wanted, and mid-​sentence, she left (without saying anything) to go do something else. I stood there a little confused, especially when she came back and just looked at me like nothing had happened. It took a little before she even said sorry and asked me to continue. So after I ordered, my boyfriend and I were waiting for them to make it in front of us. I feel like I had to tell them about five times what I wanted, because they were making everyone else’s orders (that were behind us) before they even made ours. It kind of felt like I was being ignored. Even though they hadn’t made my ice cream yet and I was still waiting to tell them (yet again) what I wanted in it, another employee rudely asked us, without so much as a «please,» to scoot down to make room for others. All of the interactions up to this point could have been so much nicer had they actually made the effort not to be rude, or to say sorry or please.
It felt like it took a long time for the guy behind the register to ring us up as well. His friends came in, which clearly distracted him from helping us. There was no «thank you,» «have a nice day,» or «sorry about your wait» either.
I will definitely not be returning to this Cold Stone location, which is a shame. I absolutely love the other locations I’ve been to, where the employees are usually very nice and quick. Overall, I’d much rather make the drive to Graeter’s, Agalamesis Brothers, or UDF than deal with more rude service here. Also, it’s super expensive — over $ 12 for two people, and all we got were small sizes!
But seriously, hire better, nicer employees, and fire the ones who are rude!

I want to believe it’s just a fluke, but every time I’ve been here, the clerks have been so dang rude! Including the time I went just a couple days ago.
I had a coupon and the clerk rolled her eyes while sighing very heavily, and I still don’t understand why. I just wanted her to know ahead of time. Maybe I won’t use coupons anymore?
The ice cream, though, is delicious, and that’s the ONLY reason to return.

What’s not to love about ice cream seriously? Though I’m an avid fan of Graeter’s ice cream, we were in the area so of course I cashed in on a major calorie splurge. First off, the smells are amazing, and they offer so much more than what they used to. Sundaes, smoothies they even had cobbler! They have really unique flavors too. When we were there I tried the salty caramel and Oreo crème filling. The staff were very very friendly, I totally could’ve tried more, per them but I didn’t. Super yum though, I settled on a delicious fudgey brownie sundae and it did not disappoint. They even offered up a to go carton to try to help me sneak it in the theater which I think is nothing short of AWESOME. Keep it up, you’re doing things right.

If you asked me 5 months ago before I experienced the taste of Graeters and Aglamesi’s Brothers, I would have told you that Cold Stone was the freaking shizzle unless you were going to go all hoity-​toity. But… I’ve been spoiled by Cincinnati Ice Cream amazingness… and Cold Stone just doesn’t work for me.
When I first tried the cake batter ice cream, I fell in love with it and asked the girl working there to mix it with whatever she thought would be good. She put in cake bites & peanut butter cup pieces and it was SO freaking good – for the first 5 bites or so. After that initial sugar high, everything’s just sweet and… greasy? Ugh even writing about it right now makes me feel sick.
tl;dr not worth getting diabetes for.

Best cold stone around great customer service and amazing ice cream I would definitely come back to this place

I love Cold Stone anywhere — being able to completely customize my ice cream experience is always a good time. We stopped in here after lunch on a hot day… such a welcome and refreshing treat! The line moved quick and the ice cream was delicious, as always!

LOVE this place! I try to stop every time I’m in newport.
It’s basically a create your own ice cream place, what’s not to love? I usually stick with the cake batter ice cream and mix in some peanut butter cups or sprinkles, the combinations are practically endless! The portions are HUGE and I usually share mine.

When in doubt ask to try some samples which helps you narrow down what you would like. I have had many of the signature creations before and am a fan. I tried the cookies and cream shake and oh my goodness, I am loving it. Or should I say gotta have it. I find that even though the ice cream is great, the shakes are excellent. I find that I want to have more of it compared to the ice cream which is great for Cold Stone, but bad for my figure. I guess in moderation. But this is a good place to grab some ice cream before or after your movie. I have also come here after walking 2.5 miles as a pick me up for the 2.5 mile walk back. Of course not the healthiest of choices but can you really say anything here is healthy???

I really really liked the «founders favorite», it’s of course a real calorie bomb but hey, you knew that walking in, right? I like how they make the specialty ice creams from zero in the store.
I got a gift card for this creamery, otherwise I wouldn’t have tried it, but now I’m kind of glad I did!

Always delish.

Cold Stone as a company is good. Damn good, in fact. This location, by Cold Stone standards, is simply «just okay» in my book. The way the queuing works is pretty awful, and the appearance of the ice cream when they hand it to you is just plain messy. Other Cold Stone locations I’ve been to have a much neater, not-​drippy way of scooping the mixed-​up concoction into the cups… while Newport’s just doesn’t have that skill, I suppose.
This doesn’t stop me from going here though! If you need ice cream while at Newport on the Levee, this is your only option, and it’s not too shabby.

I love the idea of coldstone. I love it.
It’s great that you get to pick the ice cream and mix-​ins.
It’s actually pretty good ice cream, especially the mint and banana.
All the cute little ideas they give you are actually pretty good, like whatever the birthday cake one is.
Things I hate about Coldstone:
The names. The names! WHY? I don’t wanna order a «Like It» or a «Love it» and I want to deck you when you correct my medium/​small.
The fact they don’t really clean those stones they mix on. Ever. And my husband has an allergic reaction everytime. Even though we tell them to clean it. And yeah, I might have some bitterness because it means we stop whatever we are doing to drive to a CVS and get the medicine to fix it. Clean the stones, fix my issue.
They SING when you tip them. Ugh. My first memory was my brother in law holding the money and saying «I will tip you NOT to sing. If you sing, I’ll fish this back out.» I get it’s from corporate and you have to do it, but I purposefully put a lot of effort towards giving my tip when the workers are not looking.
Back to not cleaning the stone. Ever had mint with a gummy bear? Gross.
Overall, the sizing is huge, the ice cream is okay, but I still think we have way too many better local ice cream parlors to visit.

What happened to the show? I remember when this place first opened the staff literally put on a show for the customers. This time… nothing.
Suggestion one… get a small. A medium is HUGE! I got a medium and it was too much.
Next — I got my ice cream and felt compelled to get some yummy stuff in it. I decided on Reese Cups. The dude threw one on top of the ice cream and asked if that was enough! I suppose asking before adding too much is a good thing, but when he asked after only plopping one on top I felt like asking for more was asking too much. I asked him to add one more. It was tasty, but if I’m getting «toppings» i want TOPPINGS!
I didn’t pay so I can’t say whether it was it was reasonably priced. It was a LOT of ice cream, but did it cost as much as a pint of Graeter’s? If so then it was NOT worth it. I’ll have to pay closer attention if we ever return.
Overall, not a big fan.

My only advice to you: get the Churro Caramel Crave (see pic).
This is what it’ll cost ya:
1. A 4 minute wait for it to be prepared (they have to heat the churros up in the microwave.)
2. $ 4.99.
3. Oh, and lord only knows how many calories, but hey, if you were really concerned about calories you wouldn’t have come to a Cold Stone in the first place right?
Right.

Oh Cold Stone. i love it. Of course my waistline and wallet screams at me to consume in moderation. So this is a super special treat for me. Well i have been to several of these places throughout Ohio and each one feels the same. Young kid behind the counter goofying off making mininum wage, a line at the register, and yummy ice cream behind the counter.
The flavors are always amazing and most likely the same every time you go in. It has been months since I have been so I was over joyed when I taste tested the Oreo Filling Icecream. oh it was so good. the kids were super patient and let me try every flavor before I picked the one i already knew I was getting (yes I am one of those). And then we came back after they closed to get a lid for the icecream and they willingly unlocked thier doors to help us.
Never diappointed in Cold Stone

I love ice cream. Oh, do I loooove ice cream. But I don’t love out-​of-​this-​world, insanely, this-​is-​completely-​asinine over-​priced ice cream.
I don’t care how good your ice cream tastes. I don’t care how many flavors you offer. I don’t care how many toppings or add-​ins or extras or whatever you call ‘em you have. I don’t care how fresh your ingredients are. I don’t care that you beat up the ice cream with two metal do-​hicky thing-​a-​ma-​bobs on a marble slab. I don’t care that you give me a little song when I throw in a tip.
The fact that feeding one of those starving kids from Africa that you see on those late-​night commercials is about how much it costs for me to get ice cream for me, my wife and our four kids from your establishment… well that’s just stupid ridiculous.
Cold Stone Creamery has great tasting ice cream. But guess what? You can get ice cream that is just as good (and in some cases even better) someplace else for so much less.
Mahalo, and avoid.

Cold Stone has some really tasty ice cream flavors with huge variety of add-​ins sure to please even the most discerning ice cream connoisseur. I really love their Sinless Sans Fat variety of non-​fat, no sugar added ice cream. Though I was skeptical at first, just one bite of this guilt-​free dessert made me thrill. I thought, «There’s NO WAY this can be fat-​free. It tastes too good!»
I also love Cold Stone’s smoothies, but their marketing department does a little bit of trickery that has really annoyed me. When I go to the store, I see a lovely ad for a fruit smoothie (see picture), one that is not made with dairy products. Then when I order the drink, I get a creamy fruity milkshake type drink. See the drinks in the pictures are made with sorbet, not smoothie mixture (how’s one to know this?). So the first time this occurred, I sent back the drink and they re-​made it. The second time I drank it (good, but not what I wanted), because I felt I should have known better.
I’ll return to Cold Stone – I’ll just ask more questions before I order.