Pet World Ltd

Dying hermit crabs. Falling out of shells. This isn’t normal. Not in a sealed tank. Humidity and heat is essential for their lives. No water. Just water gel used for crickets. If you can’t properly care for animals, don’t sell them. All you’re doing is torturing and killing them.

The worst customer service! I walked in and there was no greeting, okay, not a huge deal breaker. I go to the dog brushes and I hear other customers getting a huge greeting as they walked in and even were asked if they needed help. I was never asked. I stood there for about 10 min trying to find the right brush and I could hear a group of people laughing and carrying on at the registers but of course nobody was available to help. I grabbed a brush and headed towards the counter where j see about 4 people behind the counter goofing off and a gentleman (customer) standing there. He said that I could go ahead because he was waiting. I go up to the counter and the snooty old hag gives me a disgusted look and with a rude voice asked if that was everything. I replied with a yes so she continues to finalize my order without a kind word or a word at all while the other customer was spoken to with kindness. His cashier was friendly. I paid for my brush and left. Not once did the hag say have a nice day, thank you, come again. All I got was a cold attitude. I am wondering if it was my tattoos that made her into rude person but they definitely lost our business that day. We will continue to drive the extra miles to go shopping at petsmart or even care a lot pet supply. And hold your nose when entering this place because it wreaked of dead fish!

The employees here have always been very helpful and are also very knowledgable about the kind of care your new pet will need. I’ve mostly come here to get food for my snakes, but we’ve also purchased fish, lizards, and mice (for pets, not snake food) and any accessories we may need for these and the service has always been exceptional and prices have been reasonable. I love this place I have no complaints!

I only really come here for crickets (because it’s all I ever need for a low-​maintenance gecko), but I highly recommend them for that because their large crickets are huge and beefy, easily twice the size of Petsmart’s/Petco’s larges, for the same price. Have never waited more than 2 minutes for service in this shop either, which is WAY more than I can say for big box pet stores.