Jos A Bank

By far some of the worst customer service and quality of product I’ve experienced in my lifetime. I seriously may upgrade my previous 1 star reviews to 2 stars just because of this experience.
After 3 tries they finally got in a workable suit (fit the same as a different color item, no pulls or problems with fabric) and had it tailored, just needing the pants hemmed. I came in to pick it up (after not being called) and the suit was covered in loose threads, batting, and had several attached threads sticking out. It also hadn’t been pressed. I had to return again three days later (again, nobody called) and find the suit in nearly the same condition. Peter, the manager, insisted there was nothing wrong with this all while refusing to even look at the suit. I also noted the hem line was clearly visible as it was hemmed with clear/​white fishing line looking thread (navy blue suit). Peter again refused to look at it while stating there was nothing wrong with this. Its taken no fewer than 9 trips to this store to try and resolve these issues. Peter was the least helpful.
In short, I would not recommend this store if not based on the product then at a minimum the horrific attitude of the store manager.

The manager was helpful, but the service was also slow and in some regards. It is understaffed and unorganized. I will admit the manager is amazing and personable. He seems to genuinely care about his customers. He will find the best deals for you and make excellent recommendations. But does one person make up for an entire store? That’s for you to decide.

I am a retiring veteran moving to the corporate world and went in the store with NO idea what I needed. I simply told Cleveland, where i would be working and he knew exactly what I needed. I have been back three times since and have no idea what I will do when I leave the local area. Cleveland and Jos A Bank have been a blessing to my transition from military to civilian life. Go See Him!

Cleveland, the store associate was most helpful. I went in knowing what I wanted to purchase, but not exactly knowing how. He guided me through what I needed to know, and when the store did not have the item in stock, he special ordered it to my house, no extra charge.
This store sells good quality mens clothing. I trust them to put the right clothing items out for my husband! It is not a huge, impersonal department store, but rather a small, intimate, highly customized store that exceeded my expectations.