Audio One

Professionals from start to finish. I called a few places about installing my Rockford Fosgate P300−12 with most places seeming to be put out that I didn’t buy it from them. If that wasn’t the case no one around could get me In for a week or longer. Audio One in Newport News told me they could get me in the same day so I went at 3:30 pm on a Friday. Through my research I had figured it should cost about $ 200 for parts and labor. Audio One quoted me $ 210 and that’s what I paid when the installation was complete. The installation did take awhile but I did come on a Friday so that was to be expected. The actual installation was better than expected. The quality was as if it belonged on my 2014 Cherokee from Jeep it self. The only improvement in my opinion would be a better waiting area while you wait.

I took my car there to get a new radio installed that I had recieved for Christmas. The installation went fine and I got my car back in a few hours. The next day I noticed that something seemed to be wrong with my heating. I took the car into our regular mechanic and they said that when the radio was installed, the heating was disconnected.
It was $ 97 to fix the heating on top of a $ 300 car radio installation. I called the shop and spoke to Sean, one of the managers, about getting a reimbursed for the money that I had to spend on the repairs. I dropped off a copy of the report the mechanic had given me and he said that a check would be issued.
A check never arrived, so I called about a week and a half later, and they verified my address. It’s now been two more weeks since this and still no check. When my dad called, Sean gave him the number of a secretary in their main office and he has been on the phone with her. They claim the check was mailed from VA Beach and somehow still hasn’t arrived in WIlliamsburg after two weeks.
Having my heating disconnected was a major inconvenience in the middle of one of the coldest Januarys we’ve ever had. Having to keep calling and calling to get a refund for money that we never should have had to spend is even more inconvenient. I will not be returning to this shop or recommending it to any of friends.

I asked to get fog lights and a back up mirror installed on my new truck. I was quoted $ 200 out the door. At the end of the day the mirror was installed but the camera did not work. I was told to bring it back the next day with the schematics and they would take care of it for me. I found schematics online and brought it back in to them to finish the job. Later that day, I received a call from the tech. I was told that the schematics I brought were only half right. He said that I would need to purchase their camera ($ 280) because the stock camera was not compatible with the mirror I purchased. If not, I would have to pay $ 160 for the time spent on the vehicle that day! I paid the $ 280 since they were going to charge me $ 160 anyway, but I was not happy! I did not ask if I was still going to be charged extra because I was told that they would «take care of me.» I did feel good because my car had what I wanted, but the experience left a very bad taste in my mouth. The overall quality of work was good though.

Disappointing. They did the tint (and some audio work) on my Lexus. Got better results from some hole in the wall on Mercury. Edges of tint are all uneven/​jagged and leave way too much space between the end of the tint and the top of the window. The spacing isn’t even the same from window to window. Don’t recommend!