Pavilions

Okay — was going here almost 3x per week but I have been branching out to Gelsons, Whole Foods and Bristol Farms for the following reasons: They need more fresh items like the markets above — Pavillions is very generic and I would expect better for the area. The other stores have much better quality. Add on top of that, Pavillions offers the MOST expensive grocery store sushi available. Like $ 15 a roll — and it is very average!!! Check out Whole foods for that — a roll is $ 7 and awesome — much more full and good. Anyway, I would love to see Newport Coast’s Pavillions become more like the chains above. They are living off their location but I know many moms that are starting to go to the other places.

this is the best grocery store i have ever been in. I shopped at albertsons in CDM (out of business) for 30 years, but now i use this grocery store.
this grocery store has everything you can think of at pretty good prices. Aisles are wide, variety is excellent, employees are friendly and helpfull.
A great grocery store.

Pharmacy–
very disappointing! You have to wait at register for 5 – 10 minutes for someone come and help you and there in NO one in line or phone calls. The staff see you but ignore you for 5 – 10 minutes. I transferred my Prescription to their pharmacy and gave me the wrong medication. I went back to tell the pharmacist this is not the generic equivalent, She did NOT even apologize. I told her please call me when you guys fix it. 7 hours later I called them to see what is going on. after being on hold for 10 minutes. The pharmacist said «We verified and it will be ready in an hour» … hmmm, No apology for dispensing the wrong med?!! I saved your license woman. I will transfer out my prescriptions from here again. No wonder why Rite Aid and CVS close by are doing much better !!!

Hmmmmm…
Disappointed that you come here during open hours, and (contrary to what some staff say) nobody has the keys to the «wine cellar». We wanted to grab some Cristal as a gift for a friend we’re visiting out of the country, and even though the store is open, nobody has the key. If Pavilions trusts them with the cash drawer, why not the key to the wine cellar?
(Now, when open, the wine selection is top notch!!)

This place offers proof that racism is alive and well in Orange County.
At least it did back on that fateful day in December 2009 when I stopped by to buy a bottle of wine to bring to my friend who was vacationing at the Newport Coast Marriott Villas down the street. I was met at checkout by a Caucasian lady in her 50’s or 60’s who with a blank face asked me, «Are you a resident here?» Not sure the reason for her question, I replied, «No, just visiting a friend, why?» She stated, «This store is only for residents.» Now totally confused or at least half confused, half in shock, all I could muster was a quiet «Huh? Oh,» as she so generously proceeded to scan my item anyways. It wasn’t until after the fact that I realized what had happened.
So if you aren’t white, there’s no way you could possibly live in a multi-​million dollar neighborhood.
Ironic how I’ve encountered more racism in diverse Southern California than in my college years in the South (North Carolina). And I was born and raised in Orange County too. But racism takes heed of nothing other than outward appearance.
Can somebody tell me how and why these attitudes persist? I’m guessing a combination of upbringing and personal experience? Like in American History X heh?

This store is out of the way for me, higher prices — $ 2.49 for an avocado, which I really thought I grabbed the one marked $ 1.69 but didn’t check my receipt until I got home. My bad. Too far to go back.
But the good: one stop shopping — yesterday I used Redbox, visited USBank and Starbucks inside. While I was unable to use my gift card on my Starbucks App the gals that work there are really nice and the two managers that tried to help were nice also. And my friend and I got to see Kobe Bryant (and daughters) get his Starbucks.

Visiting around 9:45am 6÷6÷15. Lady was talking to phone with private and very rude just add the turkey

Dear Guy Bagging Our Groceries,
Consider that it may not be a good idea to place bread, buns and cookies at the bottom of the cart and then stack cans, milk, and 2 liter bottles on top of them.
A lot of stores also refrain from putting bread and other softer items together in the same bag as harder items such cans etc.

Only giving one star because can’t do zero. This store has the worst customer no service. Started when we asked for cream cheese roll sushi and we’re told they have no cram cheese, your in a grocery store go get some please, asked for California roll and chef pointed to case. The worst offender was Bob cashier with service since 1978, who was an obvious racist, since the Asian gentleman in front of us asked him and question and in addition to a rude replay he muttered under his breath so I could here that he had to repeat himself four times, horrible!!!

Nice store but skip the pharmacy. Prescriptions are rarely ready — plan to wait to be helped than wait even longer for them to prepare after you get there! Really unbelievable how slow this place seems to always be! Appreciate accuracy but not slowness just cause…

Ok, everybody knows Pavillions has it all — including organic produce, fresh Deli counter and of course great selection of wines. I start with a Starbucks from inside the store and let the caffeine do the shopping. I call it ‘speed shopping’. Hee hee

I love this store! Great deals on wine. Fantastic selection on flowers. The people that work here really care.

I gotta give credit to this store, they put up with a bunch of spoiled rich kids and do so with a smile on their face. My daughter actually hugs one of the managers Avery and I am ok with it because he is so nice. Huge recommendation of Pavilions.

Need I say, the swankier the neighborhood, the nicer the market? This is exactly what one would expect to find in a multi-​million dollar neighborhood, even though it is still a chain. Really great choices, quality produce, fabulous gourmet cheese and deli section, beautiful lay out, classy. What a location, even a view of the magnificent California coast.

This is by far the best pavilions in oc! Not only is their wine selection and cellar the best in town, but this is also one of the few grocery stores in the area that has wine tastings. The store is very large, organized, and always well stocked. They carry a lot of health foods and high end olive oils and cooking items. The staff is very friendly, polite, and professional. They also have a pharmacy inside.

What can I say? Superclean grocery store, decent prices, quick checkout. Was right on the way to our hotel from airport — so perfect! We stocked up our villa kitchen — had everything we could want w/​really nice wine selection.

Holy Moley! There’s no wonder Kobe shops here. They have a Starbucks, a Jamba Juice, a sushi chef, and a wine grotto! Their floral department could rival any shop in CDM and please don’t get me started on the fact that they have a Nutrition DEPARTMENT!
This place was designed for the hoity toity in mind! So if you want to feel like you’ve made it, this is your place!

Basically a Safeway. More healthier options. And organic options and a bit more pricier! It’s actually really nice and the employees are really great.
Starbucks and a Jamba Juice inside along with a sushi bar and the bakery has a lot of cute cakes for any special occasion. Huge meat department an veggie selection! Baby pineapples were cute and yummy!

Let me say that my first impression of the front of the store is: they are busy and quick. I realized that is because some cashiers are as friendly as a cobra and smile about as much as chicken.
At one point when I bought a donut and the tissues were out I informed the cashier who gave me a ‘what do you want me to do’ look and actually responded, «Um, okay». So I walked away with my donut.
Don’t bother trying to be kind to some of the floor staff, either they don’t speak English or don’t understand the word ‘Hello’. There are some gems there, working hard to help any customer.
The highlight of the visit was the lady in the cheese section, she was busy filling the sample plates and encouraging me to taste, which I did. Also, Adrian at the sushi counter.
He noticed that the package I picked up was old and made me a fresh one, which I ate there at the counter. We talked while I ate, made my lunch very enjoyable. The Starbucks guys were pretty cool too. They all deserve a tip jar!!!
I also interacted with the ladies at the flower department, very friendly and inclusive in the conversation while they blew up some balloons for me. Made my balloon bouquet all pretty!!!
The last person I interacted with was a gentleman at the register. Skinny, tiny thing with a big attitude. I’m going to guess that he’s new to being in charge cause the Power Suit he was wearing fit him a little too big.
That’s why I gave them 3 stars. The higher in command folks should learn from the employees about being kind and friendly. Unless they have to give that up when they get promoted?

Holy cow. What a huge, clean and well stocked store. Better selection and pricing here than at the «lesser» neighborhoods. Guess it pays to shop in the upscale locales.
You might even get a Kobe sighting here. I did a while back.