Gap

I love GAP. But not this store. I’ve been probably 6 or 7 times and it’s so convenient to my home. But I will now make the trip to South Coast instead. Every time I have gone into this particular store it is understaffed. Making matters worse the few employees either act like the customers don’t exist or talk to each other extensively. When there last week I had to wait for two women to discuss their plans for the evening while I was clearly waiting for assistance. I needed to exchange a skirt that I purchased at 40% off. The next size was not in stock so she told me she could order it online. That was great. I just received it and saw I was not given the advertised 40% off. I called the store and spoke to Nicole the mgr. She claimed «online is different», made no apology for the fact her employee never disclosed that, and merely told me I was, «free to return it if you’re not happy». Yep, I’m done with these people.
Funny that even the positive review below refers at the end to a similarly rude employee. I hope GAP Corporate is reading these.

I’ve been coming to this store for a few years Kelley and Eric are very helpful, polite and courteous. They helped me finding my size and ordering the rest of items online. Kelley and Eric are honestly the most helpful people. There was another women that didn’t acknowledge our existence and intentionally walked away when we have her a eye contact for help. 8÷28÷15

GAP CASH SCAM!
GAP «CASH» EXPIRES! Just like the cash in your wallet?!
GAP CASH DOESN’T WORK WITH PROMOTIONS!
(when was the last time you paid full price for gap online!!!)
This stuff EXPIRES! So don’t believe the Gap «Cash» promo. The «Cash» in my wallet doesn’t expire. So here’s how it works… You have to weed through all the SPAM from Gap/​Old Navy/​BR in your inbox to find the code to use your soon to be worthless GAP CASH.
There is not unique subject line or string of text to search for like «YOUR GAP CASH IS AVAILABLE»
So after you sort though all your stupid promos about how to save 60% on sweaters for your «boyfriend» wtf, you will supposedly find your gap cash.
However after wasting time digging through my inbox we realized THEY NEVER SENT ANY CODES!
Obviously the marketing penny pincher scum bags that came up with this promotion are crossing their fingers that you will either forget or not find your gap cash.
What makes things even worse is that if you even CALL the idiots at the Gap they can’t even find or give you your cash code or even tell you if you used your old one!
AWFUL!
Can’t use cash = NEGATIVE REVIEWS EVERYWHERE F U!

The older blond lady that works in this store is rude and grumpy. I asked her if the soft tees are still on 50 percent off sale. She rudely said «no they are 30 percent off, it’s 30 percent!!» Wow what a rude customer service person. I’ll never go back to this Gap at Crystal Cove again.

This Gap is one of the largest I have ever seen. I also love the drive I take up the coast to get to this location.
It’s in beautiful Crystal Cove, so the views are stunning. The staff here are friendly, although sometimes they are slow to help get a fitting room started when you have armfuls of clothing.
The fitting rooms are always pretty filthy — PLEASE sweep them! Once a year would help!
They also pretty regularly have sales, so keep an eye out for that. Most of the time, they’ll give you a coupon with your receipt for 20% off a full price item if you complete the online survey (which takes all of two minutes and is worth it).
Bottom line:
— great location
— huge store with lots in stock
— friendly staff
— dirty dressing rooms
Happy shopping :)

This is a gorgeous location. It has a view of the coast and it’s right on PCH in Newport Beach.
I’m pretty sure you’re not coming here for the view, though, so moving on…
PRO:
1) It’s huge. I’ve been to Gap stores all over the country, and outside of the San Francisco one, this is one of the biggest ones I’ve seen. More items = more sale items.
2) There is always a fitting room open. I’ve been there when people are holiday shopping, and I’ve never had to wait for a room.
3) The store is very well laid out and there is always an easy to find associate if you have any questions.
Cons:
1) There is no cell phone reception in the place. Does that affect your shopping? Probably not, but I don’t like it.
2) The fitting rooms are always dirty. It wouldn’t take much to sweep the place, but I’ve never been in a fitting room without a bunch of dust bunnies hanging out with me.
3) At least one of the managers is incompetent. I don’t feel like calling him out by name because he FINALLY (45 minutes later!!) fixed the problem, but seriously… if your cashier can’t handle an online return (I don’t blame her — maybe she was new, but she was nice enough) and has to call you FIVE TIMES… you should have stepped in and fixed it as soon as she called you the second time. If I was in a worse mood, I would have complained. But they definitely lost some sales that day. I walked right out after that.
Bottom line, it’s a large store with a large selection (they always have swim and Gap Body stuff in their clearance), so as long as you don’t mind a little dirt and do your returns elsewhere, it’s an OK place.
Sign up for their emails. They have 40% off your entire purchase pretty regularly, so you can pretty safely wait for something to go o sale before you buy it.

I’m not a die-​hard Gap shopper, but with their constant emails offering up to 40% off, how could I resist? So I ordered some nice black pants off their women’s premium pant collection and since they advertise that it’s free shipping and hassle free returns, I ordered a few extra pairs in different sizes. I guess that’s the only downside to online shopping.
I had a few pairs of pants that I planned on returning but upon looking for their return policy, I couldn’t find it anywhere on the order form mailed with my order. I also had a hard time finding it online and then just decided to call a store. I had called the South Coast Plaza Gap to find out it was a 60 day return policy. Great, I thought, no problemo!
Turns out, online returns verses store purchased returns have different return policies. What a horrible overall company policy! Anyways, not wanting to be out over $ 160 in pants that didn’t fit, I looked this up on the internet and found a few forums that said that some Gap store managers are willing to work with the tricky policy if you’re still within the 60 day period. Of course, the Gap at South Coast was no help at all, and I decided to call this location at the Crystal Cove Promenade. Austin answered my phone call and sympathized with my situation. He personally said that he would take care of me if I was able to come into the store by the end of the day (Sunday) since he wasn’t working the next day. I happily agreed. The return was quick and simple, and voila ~ got a full refund back! GREAT, great customer service!!!
The best part was that this location is actually quite large and has a huge section for sale items. I picked up a few things and left an extra happy customer! I’d definitely make the drive out here next time, especially since their customer service was spectacular compared to other locations (yes, I am talking about you South Coast) !!
PS. They have a 20% off a regular priced item Unilocal check-​in offer! I’m surprised to see such a large corporate company with this offer.

Large location (although medium size assortment) with a friendly staff that is quick to help find what you need… but they won’t bug you to death with service if you just want to browse on your own.

Every time I have been to this store I have had nice and courteous service. I have always found great deals here in their sale section. Just got some dope jeans this weekend for $ 14– dolalrs… yes $ 14– dollars. I always seem to have luck here. Maybe it’s me but I don’t know give it a shot and try out your luck=)

As opposed to my previous experience at Gap/​HB, I was impressed with the manager’s display of excellent customer service here at the Newport Coast Gap! I did a ton of shopping at Gap for various neice/​nephew & baby outfits, as well as comfy loungewear for my sisters and me. So I racked up $ 70 in reward coupons, which I was about to use here on sweats and t’s. The salesguy alerted me first that I could only use (1) $ 10 certificate per purchase. So. I asked to divide the items so I could use up my coupons… not my problem if that’s their policy-​always a way to make it win/​win. Then he informs me they all expired two weeks prior. My bad for not noticing the fine print on the back and using them on time. But I didnt spend a ton of $ on my Gap card (instead of AA miles cc) to let these be wasted. So he asked his mgr… she did an over-​ride. She ok’d the use of all coupons in one transaction (+ the use of the $ 55 check they mailed me as my refund from a previous return). Oh… those checks they now say they have to mail you: FYI– they have to be used for purchase at their store/​not a check that I was told would be a ‘refund’. So… I’ve slightly changed my tune about Gap, but mostly it’s this manager at Newport that restored my faith in the bit of quality customer service they still offer.

Not so much GAP fan but I don’t mind shopping at this particular GAP. It is close to my house and never crowded like the ones at mall.
Always find my kids favorites here, too. The store is lean and pretty well organized, I think.

I am not a Gap Girl BUT if you like The Gap, Gap Body and Gap Kids you will LOVE this store. It is like the size of a small Target and it has everything Gap can offer. I think the best part is the sale rack in the body department. Always something soft is on there for $ 9.99.

In this retail banana republic there is a serious gap that exists between fashion as an individual statement and mass merchandising that looks like something regulated by an old navy manual.