Verizon Wireless

Shame on Verizon! Beware of Bait and Switch!!!
So a couple months ago, my mom accidentally washed her simple flip-​phone in the washing machine. I took her to the Verizon store at that time and the contract had two months left on it. They would have sold us the phone new for $ 40 before the contract was over, but the last time it was free. I ended up buying one on Ebay for $ 10 and she is using that. They said that she can get a new low-​end phone for free when the contract is over. So I brought her in today because she is now eligible and low and behold, they still wanted to charge her $ 40 for a new contract fee and some other garbage fee. And the phone they were going to give her was just like the one she is using. He said that they are trying to get people out of the low-​end phones and now they are charging a contract fee. What a CROCK! My mom decided to keep her $ 10 replacement phone and was real disappointed.
Then the sales associate «TYLER» offered me a deal where I could trade in my smartphone LG-​G3 and get any phone in the store for just $ 80 and they would also throw in a Tablet for free as well as 2-​GB additional data free for life. I would have to pay the taxes of about $ 100 though on the new phone and tablet. I declined the offer because I didn’t want to give up my phone until I cleaned it out and removed all of my personal files. And since I didn’t know what the best phones were, I texted my nephew. After we got back to my Mom’s, my nephew suggested the LG-​V10. So I decided to do «The Deal.» But first, I called them to see if that phone was included and I talked to TYLER. And he said yes they could do it but since they didn’t have the phone in stock that they could just mail it to me and then I can return my LG-​G3 within 5-​days by mail too. However, they wanted me to go back to the store to pay and sign the contract. So I drive back there and then he said that because the LG-​V10 is a higher-​end phone that it would be an additional $ 90!!! So that $ 80 quickly turned into $ 170. It was a total Bait-​and-​Switch! He tried to get me to agree to just pay for it over time by adding the cost to the bill. I was pretty upset that they played both of us like that. Of course I walked out on him and when I got home there was an email with links to a new contract. He prematurely did the deal that I didn’t sign for. I will not open the emails and will call Verizon tomorrow. Their sales tactics are horrible and not conducive to creating and maintaining loyal and dedicated customers. SHAME on VERIZON! BEWARE!!!
UPDATE! UPDATE!
I called Verizon corporate today and learned the real scoop.
With regards to my mom’s phone, he could have waived the $ 40 upgrade fee and sold her the phone for $ 0.01, but he chose not to. On my phone, although it looked like it was a bait and switch, it was actually the sales rep not explaining it correctly. The $ 80 for any phone and a free tablet/​notepad was actually $ 80 for the tablet. The $ 90 additional for the phone is because I didn’t want to pay for the phone over the length of the contract because I didn’t want to raise my monthly bill. It looks like I can forget the tablet/​notepad and get the new phone I want for an extra $ 3.83/mo or pay the $ 90 up front. The sales representatives need to be trained better I guess because experiences like this can have a bad ripple effect. In the mean time the sales rep changed my plan from their more-​everything to their Verizon-​Large plan so I get 6GB instead of 4GB for the same price.
I changed my rating from a 1 to a 2 because the salesman was not fully equipped to explain the options. He basically lost an opportunity on two upgrades as well as a new plan. I think I will go to another store and complete a transaction to get the LG V10 only for an extra $ 3.83/mo.

I went to different location for my witeless device/​service and this location is absolutely the best. The staff are very knowledgeble and helpful… highly recommended. Thank you.

Worst company ever I was a customer for 8 years and one payment declined and they put me on 6 months where I had to go in to this store and pay my bill with cash then if that punishment wasn’t enough this awed up company banned me from their edge upgrade program. I talked to a guy in the store and he promised he would try to get it reversed and then the next day this jerk said sorry can’t do anything. I called their customer service waited on the phone for hours and long story short they said their hands were tied and they let me terminate all three of my phone lines and go to T-​Mobile. My family and friends are now planning to drop them to and so should you. The company does not care about their customers. Stay away from Verizon worst cel company ever!

The store is being remodeled and is well located in Newport Beach off Jamboree Boulevard in the small shopping center next to the Lexus dealership. Alex is just simply one of the best I’ve ever encountered when it comes to purchasing a phone, and I’m sure he is also just as awesome providing services for other phone equipment, phone services, etc. I’ve had several bad experiences with other Verizon stores, so believe me when I tell you that going to this store is well worth your time. I have purchased two iPhones through Alex at this store and those experiences were both professional and efficient. He explained everything with good instructions, and answered all questions that I had. If you’re in the market for a phone or anything that is related to Verizon please go to the store and ask for Alex if you are in the Newport Beach area.

As a company, Verizon seems to have embraced dishonesty as a core value, and this store reflects that core value on a daily basis. That seems to be the norm with telecommunications companies these days, based on my experiences with AT&T and Time Warner Cable, but that doesn’t make it OK.
My wife and I signed up for a plan that we were told would cost around $ 200 a month. There was unfortunately no «final document» showing what our monthly bill would be, and we foolishly trusted them. When we got our first month’s bill, it was more than $ 30 more than we were told it would be, but I called and was assured that this was just because some charges from our old plan had overlapped and were prorated, and that our next month’s bill would be around what we were told. The next month’s bill came and was, once again, more than $ 30 above what we were told it would be. I called again, and was told, yes, that’s what my bill will be ever month, and there’s nothing that can be done about it because it was more than 30 days since we signed up. Of course, if they’d told me the truth when I called about the FIRST bill, I would have cancelled the plan then, but they knew that — that’s why they lied to me.
Lately my phone has started overheating. I brought it in and was told that this is a fairly normal problem, nothing to worry about — just take the battery out when it happens and try not to run too many apps at a time. (Never mind that my wife’s phone never overheats, even though it’s the same model.) Since then, the problem has gotten worse, and my phone will overheat sometimes when I have one app open. I went back yesterday and insisted on a replacement, which they said they would do – they’d send me it overnight. Today I find out it won’t be hear until Monday, which would be such a big deal except that my phone is freezing up, opening and closing apps without me asking, and doing all sorts of other crazy things, and it just irks me that they couldn’t even be honest with me about their shipping capabilities. Don’t promise what you can’t deliver.
It is said that the problem with socialism is socialism; the problem with capitalism is capitalists. Verizon is the perfect example — they are willing to do whatever they have to get your money; ethics be darned. It would be nice if they could focus offering good products and services at competitive rates that they can be honest about instead of making loyal customers feel hoodwinked at every turn.

The best customer service I’ve experienced in a Verizon store in while! I was attended to with much patience, a lot of suggestions and troubleshooting to get me functioning and one less thing to stress about! Tx!

Was driving thru and needed a car charger and found this location thru Unilocal.The guy was super helpful and nice that even though I did not want a new iPhone yet they had them in stock and he transferred all my photos texts and phones numbers. Great spot and super helpful thanks Unilocal

Came by this location to up my data saw I was eligible for an upgrade and got a new iPhone 6 they got all my stuff moved over and made it all super easy to switch to loved getting a new phone has never been easier for me this will be my new go to store

I purchased an iPhone6 and a LifeProof fre case (at $ 10 over list price!). Although I live less than a mile from the store I was not able to get a decent signal at my house. I returned the phone within the allowed 14-​day period after talking w/​store personnel and Verizon customer support several times in an attempt to resolve the issue. They refused to waive the $ 35 restock fee even though the salesman said they would and refused to refund the $ 89.99 LifeProof fre price because I did not have the adapter which was not included in the LifeProof fre packaging.

Awesome costumer service! Definitely come here! They made it easy to help me switch company from ATT. Help me get my account number!

I am happily writing this review to say how much MARTIN HERNANDEZ at VERIZON WIRELESS on Jamboree helped me to solve the problem of getting my cell phone navigation to work through the speakers in the car. He was amazing and courteous.

I destroyed my Samsung phone. I didn’t have insurance, and needed a replacement pronto. I came here and paid $ 950 for a presumably new replacement. A few months later, a message comes up that I am running out of memory. Odd, huh. I look and I have 300+ songs and albums on my phone, taking up 80+percent of memory. I had downloaded a couple of classical pieces, and decided I wasn’t using them. The titles and lyrics of the songs were hip hop, misogynistic and so obscene even I was take aback. Many with titles and lyrics that Unilocal would delete if I included them here, I am sure. The point being, they were NOT mine. So, If you have to buy a phone from any Verizon Store, or this store in particular, press them to put it’s status (new/​refurbished/​used) in writing. Better yet, get one from a source you can trust.

Rachel was SO helpful. I bought an iPhone 5s from Craigslist and I met him at this location. Rachel checked the ESN number for me to make sure it was clean and not stolen. She was patient and also helped me set up my iPhone on the spot and we had a nice conversation about data plans and such. I highly recommend doing business with her!

I called in asking if they had a certain model of the iPhone 6 in stock. The lady replied, «I can’t disclose, for security purposes, which models I have.» So you expect me to drive down there and potentially waste my time? I have called other stores and have been able to get answers from them. Customer service is really lacking here.

I asked about the iphone6. They said I could order it or pay extra $ 100 if I wanted the ones in store as they had a few available. I called Verizon headquarters and they said this is completely legal but unethical for them to take advantage of people who want the iPhone today. Shady and shame on them for charging extra $ 100 for the same phone I could get anywhere else.

This place was awesome! Great customer service and went above and beyond (especially with everything being hectic with the new iPhone). I usually hate going to the phone store but this place makes the process a piece of cake. I would recommend this place to anyone!!!

Wow this store is great, lost my car charger and was driving thru and my phone was about to die before seeing this store. Did not have any cash on me nor my wallet Gary was great he offered to loan me his car charge to use while I went to my house to get my wallet and buy one from him. That’s customer service.

Totally unexpected. The customer service went above and beyond any expectations that I had walking into this store near closing on a Friday holiday weekend. The sales representative, Rachel, walked me through everything I needed to do to replace a lost/​stolen phone. She took the time to completely explain the subtle differences between the Androids I had picked. THANK YOU. This location is a fantastic store to go to especially if you need a bit of help in the ever changing world of smartphones.

Awesome store got a great deal on my galaxy s5 i actually felt like they wanted to help me versus being pushed on a whole bunch of stuff like at other stores they even changed my plan for me which is now saving me $ 30.00 a month excellent customer service and very helpful people this will definitely now be my go to store for verizon