The Vein and Laser Clinic of Newport Beach

Leslie is an amazing nurse! Makes you feel comfortable and she is very knowledgable and able to answer all questions! Very gentle and happy with all my results from treatments. She has an amazing laser good for all skin types! Goodbye hair! She is also amazing at unwanted varicose and capillary veins I highly recommend her to all my friends! Well worth it! They do most scheduling online which is easy! they send email reminders for all appts. Give this place a try I believe you truly will be pleased.

I absolutely love this clinic!!! They are beyond helpful and extremely careful in their procedures. I went to a laser clinic in Irvine and the service was terrible so I went to this clinic and received much much better treatment. The laser they use is practically pain free. Can’t even feel the laser. I highly recommend this clinic to anyone thinking of doing laser hair removal

You know a place is bad when you start a Unilocal account just to get your word across. It seems I wasn’t the only person who had a bad experience, there appears to be a pattern. I purchased a living social deal for this place and never got to use it, :(what a waste! I called to schedule an appointment and wouldn’t be able to get in for 6 months later. I left several messages to schedule an appointment and never got call back until a week later :(I received confirmation for my appointment but when I called for directions, as i was lost they never answered or called back to rescheduled. I called again afterwards but never received a call back. I finally gave up after futile efforts from their end. I can’t believe I wasted time and money for this place. I recommend going elsewhere as they clearly do not show care towards customers and have horrible customer service. Seriously: DON’T even attempt it! It’s obvious it happens a lot.

Excellent customer service, reasonable pricing, and virtually painless laser… what more could you ask for from a laser clinic? Nice thing about this place is that they’re an actual clinic with a doctor manning the entire operation and NOT a medspa. The extra care and attention they bring (eg: I get asked at the start of every appointment if I’ve recently been taking any new medication) makes this place a world of a difference compared to other laser places I’ve been to.
As with most of the reviews, I too found this place via a Living Social deal and have since purchased/​completed a total of 3 areas with amazing results. And here’s a HUGE plus: once you finish a package of 6 treatments on an area at their facility, they will touch it up for no extra cost, as long as you’re currently lasering a different area at their facility. AMAZING. Leslie, the RN that administers the laser treatment, is the best as they get. Very sweet with tip top knowledge of laser treatments and determining which settings are right for you.
Unlike other clinics, emailing is their primary form of communication (scheduling/​cancelling appointments, etc), and they’ve been super responsive. Nearly all of the negative reviews on Unilocal have something to do with the patient being late to an appointment, or missing the appointment altogether. But come on people… who’s responsibility is that? How can you blame the clinic for taking action in response to a patient’s mess up? We have one responsibility, and that’s to show up on time. Not fair that this place gets dinged for that. By the way, in my experience, they have been accommodating of me being 5 – 10 minutes late every once in awhile, and I always have received an email reminder a few days before the appointment. It is also our responsibility to give them an email address we actually use and check. ;)

I wanted to update my review since I had the opportunity to complete the hair removal package that I purchased. Leslie is a very nice person and she does an exceptional job promoting the YAG laser for the business. Numerous times throughout treatments, Leslie reminded me that the YAG laser was the only laser appropriate for my darker olive skin color. My ethnicity is white, but I do have olive skin that tans easily. Well I gave the YAG laser a chance and I was disappointed with the final results. While I do have ¹⁄₃ less hair on the treated area than when I started, I went into the treatments looking forward to having to shave less frequently… if at all in the area. I did not receive those type results with the YAG laser. I also only saw hair loss with every other visit. If you have darker or olive complexion, you may not see the results that you hope to see with the YAG laser.

I had laser hair removal done in past years and this is my third time. I’m glad I came here this time but I wish I would have come here sooner. I just completed my last treatment and I was sad to go. Leslie and Kathy are very knowledgeable, friendly, and take the time to make you feel comfortable and empowered with the facts. I would not hesitate to return and I’m happy to recommend their office to you. I’m confident you will be happy with your results as well, but may be sad when your done. Just be prepared. They’re awesome!

My friend recommended this place after she had been going to Leslie for a couple of months. Both Leslie (RN) and Kathy (office manager) are great, they really care about you and how you are reacting to each treatment.
I’ve liked them so much that I’ve upgraded my package and now I’m doing my entire body. The laser Leslie uses is unbelievable… it does not hurt AT ALL. She’s a professional and its very obvious that she knows what she is doing and explains everything she’s doing.
They might not have the best «front office» procedures but they are so personable and will work with you. They are not stuffy like most Newport Beach offices.

What a scam! I bought a living social voucher for their laser hair removal (6 sessions) and scheduled an appointment with them for 2 months in advance. Never got a reminder call from them like most of other places do. So I missed my appointment and called them to reschedule. They got the nerves to tell me I forfeited my voucher when I missed my appointment. They actually put that on the voucher. So I begged them to let me schedule another appointment and just let me forfeit the first session but they didn’t care. So there goes my hundred bucks.

HORRIBLE customer service! They required me to book my first appointment over two months in advance, offered no reminder call (they say they do it by email but never asked for my email address or told me this when I booked the appointment), then when I called to confirm my appointment as I had it down in my calendar they told me that I had already missed my appointment (which is BS) and that because of that the other 5 laser sessions remaining in the package I purchased were forfeited per the terms of my purchase.
DO NOT SPEND YOUR MONEY HERE — THEY HAVE HORRIBLE BUSINESS ETHICS!

I went to The Vein and Laser Clinic through a Living Social Deal and had a terrible experience when trying to reschedule my appt. I had to go out of town on the weekend of my appt. and tried calling several times to reschedule and there was never any answer. I left a message to which I never heard back. I continued to leave messages when I returned for rescheduling, sent numerous emails and it took nearly six weeks to finally get an email response which basically told me that I had forfeited my offer by missing my appt. even though I tried repeatedly to reschedule.
Although, I had had two previous appts. with Leslie and she «seemed» to be honest in her recommendations of the type of laser treatments, after dealing with the runaround by their office, then the cancellation I started to research other laser centers to continue my treatments. As I did further research on equipment (as I was looking for the equipment Leslie constantly spoke about, the YAG) I came to find out that this laser is quite outdated and that Leslie had actually been very misleading in the information she was providing (which is something she constantly spoke about that other laser facilities did).
I would not recommend this facility to anyone, mostly due to the erroneous, misleading information they provide as well as the lack in service in scheduling.

I went in today for my first session of my Living Social deal.
It wasn’t hard to find, but I am familiar with the area.
I made my appointment back in October and January 10^th was their first availible appointment for me. So I took it and ALMOST forgot all about it. Thank goodness I had several reminders set up for me this week because they didn’t call to confirm (I guess they only email confirmations– I found out today).
I wasn’t expecting to have to pay to park, they do not validate. It was only 3 bucks, but still. Very odd.
I arrived to my appointment 15 min early and had already printed out and filled out all the forms. I read in the previous reviews that they take being on time very seriously. I didn’t want to get screwed on my LS deal, so I made sure to be early. As I will for all future appointments.
Leslie was just amazing, honestly. I felt immediately confortable with her. I felt that she was very nice and knowledgable. Being my first time ever doing hair removal I had a ton of questions. She didn’t even flinch and explained everything clearly. I just really have nothing but great things to say about her.
The procedure was completely painless for me. I was shocked! I thought for sure it would hurt and had prepared myself for it. I didn’t feel any pain at all. That alone was incredible. For the majority of it, I felt nothing at all. There were maybe two hairs that felt as if they were slightly tugged on, but didn’t hurt. The whole procedure only took a matter of minutes.
Afterwards, I wanted to immediately make my next appointment having read the previous reviews. But the person who does it wasn’t there, so I was told to call or email for my next appointment. I hope that my email is returned in a timely manner.
All in all, I would have to say this was a successful trip. I’m happy with the service I got. Ill do a follow up once I see the results!

I fall into the Living Social Patient category, but never have had any issues with the clinic. Leslie and Abbie are the sweetest ladies and do whatever they can to accommodate.
Before purchasing the LS deal, I had never had laser hair removal, but had a friend recommend this place.
Since visiting, I’ve upgraded and added packages, and have been through 3 treatments. I’ve seen amazing results and look forward to being hair-​free.
The RN, Leslie is just awesome, she explains everything, makes sure you’re comfortable and her bedside manner couldn’t be better. She’s the main reason I recommend this place to my friends and family.
All in all I don’t think I could have had a better experience somewhere else.
The clinic is located in a Gyno office, which makes me feel even more comfortable; that it’s not some random pop-​up shop with janky equipment an shady business practices.
I can only understand what it is like for the clinic to have people late or miss appointments, and have to stick to «the fine print». I’m sure this is no way about money but about the principle behind a business doing a deal like this.
Give yourself enough time to find the clinic before your first appt, and show up a bit early to ensure you get parking.

I bought a deal on living-​social but before I bought the deal I researched them first. This is also my first time getting laser hair removal and the RN (Leslie) is so nice and she greets me by name. After my first treatment I notice a 40% reduction and after my second treatment I notice that there is barley any hairs now. Leslie took the time to explain the procedure and answer all my questions. This place is great. I never had a problem making an appointment because I made them all in advance. It is hard to get a hold of them on the phone to reschedule or ask questions. I told all my friends about them and how wonderful they are.

Issue 1: I read the other Kelly’s review because I had a very bad experience yesterday when I was also late for my appt. COMPLETELY my fault, but was hoping for a miracle so I raced down there praying the entire way. When I arrived I was told that there WAS in fact a time slot that opened up due to another patient being late, but that I WAS NOT allowed to have it because due to being a «Living Social patient» the rules are that I forfeit the rest of the value of my ENTIRE voucher. I had 2 laser treatments left that I now missed out on. I was told that they only make $ 6 on these «LS» appointments & that they have had 2 interoffice meetings re: these policies & that there is no way I can reschedule or use the rest of the voucher. I’m sorry, but I used to work @ a laser treatment center & 2 other Dr.‘s offices & I have NEVER heard of having a large enough time slot, but being UNWILLING to work a patient in that was late. It’s not like I didn’t show up! I was just late. I also read the comment back to Kelly’s review written by John B. on 10÷13÷11 stating «Generally, when patients come in for treatment after their appointment time is over, we do try to work them into the schedule regardless, and sometimes can accommodate late patients as long as it doesn’t create a wait time for other patients who are timely», well as of as late as 11÷22÷11 this is no longer true, as I found out. All my other appointments there only lasted 5 minutes TOTAL, no joke. I don’t even undress because of the areas I picked to have lasered.
Issue 2: Even before the above happened though, I had intended to write a review about them never answering the phone. I actually tried calling about 10 different times because I was trying to move an appt. 6 weeks in advance. We kept playing phone tag so I had to keep calling & EVERY time I called, no one answered.
Issue 3: When I finally connected with them I was told that the appt. I had for 6 weeks from then was the ONLY appt. they had for like 2 months. Are you kidding me? Sounds like they do not have the time to accommodate more patients if you ask me.

This place is great! I got a voucher from living social deal for my underarms. Even though I live all the way in Los Angeles, I was so pleased with the experience and service, that I decided to spring for some additional services at this clinic. They use a high quality Cool Glide YAG laser which is almost painless — no numbing cream required. The nurse who performs the procedure is also super friendly, and takes time to explain the procedure.
Due to the large number of new customers from Living Social, I have not always been able to get through on the phone. However, the office has always returned my call within the same day. They were also super accommodating when I had to re-​schedule one of my appointments last minute.
Would definitely recommend to my friends!

Horrible! They have no one to answer the phone! You must leave a message and wait for them to call you back!
I was late because I couldn’t get a hold of them to ask for directions so walked around for 30 minutes and when I found them (10 minutes after my appointment started) they said they were backed up and had to reschedule. They said people always do this to them! They also said they will call me to reschedule! Why cant I reschedule now and why do you schedule so tightly that there is no window to be a little late???
Well maybe if you had SOMEONE to answer the phone for directions people wouldn’t be late!!!
Also, I got the deal on living social for this place and now living social wont let me refund since I made an appointment and there is fine print about that! Thanks for letting just anyone post deals on your website! So beware if you get a deal with living social because they will NOT refund you and you lose your money!!!
Not a happy camper right now.

This place is awesome. I had done laser before at another clinic and it hurt. The other office must have used an older laser which required patients to be iced first (which was much more time consuming).
The YAG used at the vein center is painless and quick. The tech is professional and friendly. I would highly recommend this clinic for hair removal.

This is my first time getting laser hair removal. This place is great. Their laser feels awesome. You only feel a tiny prick for what feels like less than a second and then it’s relieved quickly by a cold gel that feels great. The sessions are fast and nurse Leslie is soooo sweet. I love her. It’s only been my second time but I will update and let you know how it goes. It’s every 4weeks so it might be a while. Only thing that blows is you have to pay for parking and it’s a bit hard to find. Other than that it’s pretty neat.

I was lucky enough to purchase a deal on Livingsocial to get laser hair removal at this clinic. It is across the street from Hoag Hospital in a medical plaza and the practice appears very professional. The nurse was very informative and friendly. She really took her time to explain how the laser works and what I should expect. This clinic is actually the only one in the area that uses a YAG laser, which is the only laser that is safe to use on individuals w/​darker skin. Apparently, other lasers can burn and blister the skin. The nurse told me that there have been no cases of burning or blistering at this practice. I was confident and comfortable, and the laser didn’t even hurt. I actually purchased another package of hair removal and am excited to see the final results in about 6 – 8 months. I would highly recommend this practice for laser hair removal.

Goodbye hair!
My sister has gotten many laser hair removals and I decided it was my turn. I bought a deal on living social for 6 laser hair treatments for $ 99. It was my first time ever doing laser hair removal and I choose to do my underarm.
I was seen and the nurse explained everything to me clearly. My sister had told me that the laser picks up pigment so asians would work wonderfully. Well here, the nurse told me that their machine is quite different. They can work on anyone without problems. It was nice because I have Lupus and am always worried that surgery or laser anything can cause a flare up. Well my session went fine. It just felt like warmness on my skin and was over before I knew it. Very fast and clean.
After finishing, I liked that they booked my next appointment so I did not have to call back. They also send out a reminder through email a couple days before your appointment to remind you.