The Clark Center For Urogynecology

Amazing kindness, super thoughtful, thorough, from nurses to PAs, Kristin and Jackie– amazing, to the friendly front staff, to the dedicated Dr. R and C who are listening to me, saying I’m not crazy, empathizing, testing, treating, and evaluating my overall health. These people are changing my life from painful, going crazy with symptoms of IC to a way of managing my life… Getting back to life! Thanks so much. D

I have been suffering with pee issues for more than 7 years and I am only 46 years old. I couldn’t go for a walk around Balboa Island without having soaking wet Lulu’s at the end of the walk. Dr. Clark and his staff were amazing. The procedure (putting in a sling) went seamlessly, the recovery was very smooth and I never even needed to take the pain pills he provided. He offers supplements to help with the surgery recovery, which I purchased and I think they really helped. And now, I can walk, sneeze, cough or laugh without even a drop of pee escaping. Beyond wonderful!!!

Dr Raizada is the most professional, skilled, carrying and experienced Doctor, besides being helpful and taking a good care of you as a patient, listening to all ur concerns, she is just a wonderful person.

BEYOND DISAPPOINTED AND DISGUSTED!!!
I was referred to Dr. Raizada for abdominal and pelvic pain. After examining me she explained to me that she sees this all the time in women my age (43). Her words,“I am depressed and need to see a psychiatrist 3 times a week in addition to other comments about my female anatomy being old (and the rest I will not even state). The pain you are feeling is in your mind.” Also that a member of her staff would call me with scheduled appointment for a psychiatrist. Did I ever hear from a staff member? NO!
NEWS FLASH FOR DR. RAIZADA…
I had an an extremely large infected abdominal mass in addition to need for a hernia repair and could have gone into septic shock. My intestines were so infected that i was put on a picc line for months and had to to go in for a second surgery once the intestinal infection had healed. I was in surgery from 8 am till 6 pm and the surgeons said they had never seen something so severe and surprised I didn’t go in into septic shock. So actually the pain was not in my mind as Dr. Raizada had told me but really in my abdominal and pelvic area as I was trying to communicate to her.
Beyond disappointed with approach and delivery during exam/​visit. i just really would have appreciated her listening and hearing me not to mention reading the CT and CT biopsy reports I had brought with me.

First, let me say that Dr. Raizada was fantastic through most of my treatment. My only complaint is that I would have liked a call from her or her office a day or two after surgery to check in on me and see if I had any concerns. Dr. Raizada’s excellent bedside manner and clear expertise are the only reason I give this office TWO stars and not less.
I am extremely displeased with the office staff and the nurse responsible for medical device training/​coordination. Prior to receiving my medical device, I advised the office I would need preauthorization from my health insurance. They assured me they would get it. At my appointment, I told them again that preauthorization was needed and was told it was in process and no problems were anticipated. I should have said NO right then. Instead, I chose to trust the office. I was given the device with 60 days to return it if my insurance declined to pay. Coming up on the 60-​day mark, I was assured by the office again that there would be no problems. My claim had not yet been denied by insurance. Months later I received a bill stating that insurance had declined the device. I spoke to Dr. Raizada’s office and was told they would talk to the representative and try to get it comp’d for me. I heard nothing from them or the device company for about a year. Now, over 1 – 1 ½ years later, I am getting new bills. The office tells me thay cannot submit for payment because it’s too late. The nurse requested I fax her the invoice and a summary of the history so she could try to work something out with their device rep. I did not hear back, so I called and left messages THREE times, with NO RETURN CALL. I am still getting bills.
I realized I am partially at fault for this — I should have been more insistent when they tried to reassure me that it would be covered. I should have talked directly to the device company myself instead of trusting their relationship with the company. That said, I find it exceptionally unprofessional to make verbal committments to work on my behalf, then fail to follow up or return calls.
I have learned my lesson for the next time I need pre-​authorization. In the meantime, I will not be trusting this office to keep me updated or work on my behalf.

My mother was referred to Dr Clark’s associate, Dr Varuna Raizada. I hate to rate Dr Raizada herself so low, because she — as a person — is lovely. However, the practice/​operation is disorganized and utterly incompetent. My mother has had 3 appointments, the first of which was smooth and highly informative and we left happy and encouraged. The 2^nd and 3^rd appointments were both disasters. Both had been mis-​scheduled — by Dr Raizada’s own admission — and we waited an hour to see her. Both times, lab samples were taken; the first time, positive results (an infection) were not reported until I called to follow up, having not heard anything after a week — as a result, my mother’s infection went untreated for 7 days. Unacceptable *and* dangerous for an 88 year old with kidney failure. The second messup was a «lost» sample that never made it to the lab — only discovered and admitted after I called *again* to follow up, having *again* heard nothing for a week. Needless to say, we will not return to Clark Urogynecology.

Great staff and office; highly recommend.

Absolutely grateful and thankful for Dr. Clark and his staff. The instillation’s are 2^nd to none. The nurses really take great care and help make the procedure much more tolerable with their sincere compassion. I’m deeply pained that I have to live with this disease, but couldn’t feel any better about the genuine care I receive here, not to mention the absolute relief that comes with the cocktail of medication used.