Rite Aid

The pharmacy department is terrible. I’ve only used this pharmacy for 2 months and they have messed up every single Rx. There is a language barrier most of the time which might explain why things don’t get done properly. They break up Rx’s (that aren’t supposed to be broken up) which quadruples the amount of trips I have to take to the pharmacy. And they have interns that are more or less retarded; they are not qualified to work there. On top of all this it is one of the highest priced pharmacies in the area. For these reasons they have lost my families business.

I have been going to this location for years and am finally fed up. The people that work here don’t know where products are located, they don’t know any product information, and they even have trouble using the cash register which has «issues» every other day. The worst part of this store is the pharmacy and it’s incompetent staff. To start, there is always a line at the pharmacy. The pharmacist and his staff are not trained well at all. The pharmacy staff sold me the wrong pseudoephedrine (sudafed), saying it was a 24 hour type. I got home and read the box, which clearly states 4 hour duration. When I went to return it an hour later, the pharmacist and manager refused to return it, saying that I had to wait 30 days because of a federal regulation (which wasn’t true). The pharmacist also sold me the wrong type of delsym, which could cause heart palpitations or worse when combined with sudafed! They never once apologized for anything. I immediately went to the rite aid on pch which is 5 minutes away. The pharmacist there quickly returned the sudafed and gave me the right one with no issues at all. They also helped me pick out a cough medicine that didn’t interact with sudafed. I didn’t even have to wait in a line here! When I was leaving they said «we hope you feel better soon!». Much nicer and better trained than the bayside location. Save yourself the time and headache (and possibly worse) and don’t go to the bayside rite aid.

This Rite Aid has always been very good to me especially the pharmacy where I have needed a lot of help. The Staff work very hard here.

Went in for ice cream last night and service was terrible. One of the cashiers was nice, but Dwayne — not so much. His stance and demeanor made me feel dumb as I tried to figure out what I wanted. Most likely carryover from a homeless man trying to return some contraceptives before me, but I had nothing to do with that situation. Just wanted ice cream.

They never ever ever ever ever answer the phone.
So why have a phone number?
I hate giving review like this … but if these people are slammed then their manager needs to know and get them some help.
If you want to get refills you have to go in and tell them … then come back some other day.
Why does it seem pharmacists hate their jobs?
I think pharmacy managers spend more time leaning out their workforce than servicing their customer base.

I second Kevin C. comment. This store is by far the Best in the district for its customer service due to the management and staff. Even though the store is on a smaller scale compare to San Miguel, the employees make it up in outstanding customer service. Honorary mention should goes to Jennifer and Dwayne, both supervisors, whom are always available to help customers with questions on products and rewards. Thank you again for all your help.

I’m very surprised that this store doesn’t get the praise that it rightfully deserves. I have gone here a number of times and they have the BEST employees there. Always a friendly, warm welcome each time I come into the store and always feel good about bringing my business to this location. Again, can’t emphasize enough how great the people here are. To name a few, Dwayne and Adam are nice. Jennifer, an all star in my opinion; she is quick, efficient, and very knowledgeable. I will definitely come back and would highly recommend this Rite Aid store location.

I have been going to this Rite Aid for along time because its on my way to work and it seems like the customer service has really took a turn for the worst. For example today I ran in to go get some shaving cream and they were out of the brand I like. I asked an employee if they had any more and he said he was going on break and to ask someone else. It took me 10 minutes to get someone to help me and by that time I couldn’t even get my ice cream. Im gunna stay away from this store from now on.

My new favorite ice cream: creamy coconut pineapple !!! It made my night and the sweet lady gave me good scoops!

Convienient location for me on my way to and from work. The booze is waaaaaay cheaper then Pavillions next door! I also stop in for vitamins, medicine when I feel a cold coming on. Much smaller then all other Rite Aid locations.

The bayside pharmacy always disappoints. The employees are not all there mentally. I avoid this place whenever possible.

After a great meal at Pad Thai, we drove out to Balboa Island to check out the holiday décor before it all came down and we missed our chance.
Our mouths were still a bit on fire so we ventured in for some ice cream. I love the sales staff here. They’re all very friendly and we struck up a short conversation about all the different flavors and even tried a few. We eventually settled on the Medieval Madness — a blend of candy and vanilla and the Cookies and Cream for me. A small size runs about $ 1.29 and only cash is accepted at the ice cream counter but they’ll happily run up a credit card charge at the registers nearby.
After we were all paid up and had our ice creams in hand, we were ready to walk around Balboa Island and check out the décor.