Orange County Yellow Cab

My 92 year old mother called to order a cab. She asked the dispatcher if he wanted her to repeat her address. He screamed at her, «Who do you think I am an idiot, I was born is this country, I am not a friggin foreigner» She tried to explain that she had a problem with her voice and just wanted to make sure her was able to understand her. He would not let he speak, he just kept screaming and berating her, then hung up on her. When she called to cancel he yelled at her again. I thought she was exaggerating so I called. He said the same thing to me and before I could say anything, he said he refused to take any abuse and hung up. I can only assume he is the owner, because any employee that would treat a 92 year old woman like that would have been fired a long time ago.

OMG horrible horrible customer service. I made a reservation online for my son to be picked up. I then called to confirm the reservation. THEY never showed up. My son ended up calling another cab company. I called dispatch the next morning and got yelled at. I was told that he had just gotten out of bed (like I needed to know that). And that I was not listening and that the cab was there and that they tried calling me (which never happened). This guy was such an a hole. Whatever dude. I will bad review this company forever. Jerks.

No A/​C in the car on an 85+ degree afternoon. The driver gave us a few bucks off the fare, but we arrived at our destination dripping with sweat. So not cool.

Have used them twice for the airport, 10 minutes late both times despite arranging the day before the second time. No courtesy call to let me know of their arrival the second time, so was left calling to inquire on the status of the cab as it wasn’t clear whether the cab was actually going to show up. Didn’t need the extra stress during travel so will not be using this service again.

Driver picked us up right on time and was friendly. Gave us his card for a ride home at the end of the night too. Can’t ask for more than that.

Booked Yellow Cab Co. on line and also called them one day ahead of pick up time. Got email confirmation from them. Was going from Huntington Beach to SNA.
Called them after they were 10 minutes late picking us up. Dispatcher said they forgot to «schedule» our pick up and that he could have someone pick us up in 20 minutes or so. We would not make our flight if we waited for them so ended up driving our car to airport.
Used
to book. Do not use cabs much and will definitely never call this company again.

We called for a cab at 9pm on a Saturday. Gave them our address, the cross streets and a phone number. At 9:30 we had not received a call nor was there a cab there. We called back. Another 15 minutes they said. 15 minutes and still no cab. Called again. Told another 15 minutes. So we have been waiting ONE HOUR for a cab already. We told them we would wait on the line while they called the cab driver to find out where he was. We were put on hold and then a new dispatcher picked up and asked us how they could help us… Told them again they needed to find where our cab was. Hold. Someone comes on, says call another cab company, we don’t have a cab for you and HUNG UP on us! Wow. Are you kidding me? Horrible.