Optical Shop of Aspen

Yea, there are few places to get GREAT glasses… This is one of them. The service was great today as I purchased Oliver Peoples prescription progressives. Nice, not pushy. The cost here is higher than other glasses shops, but they have the designers like Prada, Persol, and Oliver Peoples that most shops do not have.

Fantastic service today. Two ladies were working who were genuinely helpful and very knowledgable of the product they sell and eye wear in general. The store is small but they have a large selection. For Fashion Island (the mall that this store is located in) this shop was low key and laid back. We have been in so many eyeglass stores lately looking for a very specific pair and were happy to spend a small fortune here after they helped us. We left all saying how nice and helpful the ladies were. It was refreshing.
We left our info with one of woman in case she was able to find another pair we have been searching for and are crossing our fingers :))
Fashion Island is a beautiful mall in Newport and provides ample parking to make getting to this store very convenient. If you’re looking for some shades, I’d definitely start here.

Let me start by saying that I am a new customer to the Optical Shop of Aspen at Fashion Island. I have been a long time customer of LensCrafters (LC) and went to buy some glasses at Fashion Island. LC was so rude that I left and decided to visit the Aspen store, not expecting to find anything I liked. But wow was I impressed. I will never ever return to LC! I found that Aspen provided superior service and design! The progressive lenses are the best that I have ever received, no adjustment to the lens needed as past progressives. I am especially happy with the service that I received from Karin Abernathy! She is professional, patient and made the difficult process of buying glasses a pleasant experience. Thank you Karin, keep up the good work!

I was never expecting to buys something at Optical Shop of Aspen, but I went in looking late one night, and Karin B. helped me, she was awesome. Very patient. I wondered about the prices and checked, but you just cannot buy Lindberg frames elsewhere, and they’re fantastically well designed. There’s no brand that comes close if that’s what you want. My last pair I bought without fitting, and they bothered me the whole time.
We were on vacation and I decided on the last day, so there wasn’t time to schedule an exam. So, I flew home, got an eye exam, sent Karin the prescription, then my glasses arrived in the mail about 10 days later and fit perfectly since all the adjustments had already been done. It all went extremely well and I’m really happy. I don’t get glasses very often, but when I do, it’s worth paying for frames that look great, are light, fit well, and will last.
Karin was fantastic, there were a bunch of details, and she saw to all of them with extra attention and graceful finesse, consider asking for her.

I walked around the store for quite some time trying on different frames. There was an old blonde lady working there who went around asking the people in the store if they needed help. She actually had to walk around me to ask them! She did this several times.
I don’t know if she was prejudice or maybe I don’t look like I have any money?! lol
I hope they earn commission because I was looking to drop an easy grand for new glasses. Oliver People’s at the South Coast Plaza, and Optometrix in Beverly HIlls have staff willing to serve you.
I’ll take my busine$$ elsewhere.
Update: I bought 2 new pairs of Rx glasses at Optometrix in Beverly Hills. I highly recommend them.

Optical Shop of Aspen is great place to score banging frames.
I lost my RayBan Wayfarers somewhere in downtown Phoenix (yeah, you guessed it, probably a Bar) and I needed new Sunnies as soon as possible because Orange County is a very bright place. Especially hung over.
Now that Wayfarers went hipster, I had to ditch that look and get something fresh, clean and modern. Just walking into this store, I knew I made a wise move. Incredibly helpful representatives without the sleazy sales stalking is what I am all about and this shop has that in spades. A competent and professional associate assited me in finding a great pair of frames and even Polarized them (for an additional fee) at my demand. Now I have a wicked set of custom Prada’s to drive the ladies wild with and nobody else is biting my steez, so to speak.
Thank you Optical Shop of Aspen! Your guns go BOOM BOOM and other Optical Shops just go pow pow.

I have been a looky loo in this store for years. I have been with several friends as they pick out their eyewear and have watching them spend a whole paycheck on their glasses of choice. This past week, as I strolled by the store, they were having a sale — -sale is my middle name. Lucky for me a pair of glasses made by a designer that I love, was on sale – and they looked great too. The gal that helped me, jackie, was so helpful and acknowledgeable, that she made the processes painless. She really wanted to make sure I was going to be happy with my glasses. Of course when you buy high end glasses you expect a better product, but that does not always translate to the service you get. In my case it did. Jackie was so fabulous that I didn’t even flinch when I saw the total. Good for me that jackie doesn’t work at nordstroms in the salon shoe department!

Mark is the absolute best! He helps me every time I stop in whether it’s to adjust and clean my glasses or help me pick out a new pair. His experience in the field is certainly shown through his recommendations/​input when choosing a new pair. I’ve always walked out satisfied with my choices and get compliments when wearing my new shades.

I have been a customer of the Optical Shop of Aspen in Fashion Island, Newport Beach for two years. They have a great selection of designer glasses for everyone. Since I purchased my beautiful rimless Cartier, I have had to visit the shop for multiple adjustments and have been helped by every optician at this location. Of everyone at this store, I have always been impressed by Karin Bustos’ professionalism and expertise. She is personable and consistently demonstrates a great desire to go out of her way to provide the best service possible. Ms. Bustos is meticulous and does the best adjustments. She is the only optician who will change the bushings with every adjustment. I would highly recommend this optical shop to everyone.

Great selection if you don’t mind being looked at like you’re going to steal every pair of sunglasses in the shop.

Chase is awesome! Been super happy with my persols.

I bought a $ 2000 pair of chrome heart sunglasses here and there was a scratch on the lens and they had told me to buy them and they will exchange them out when a new pair comes in. They never called me when a new pair came in and finally i went in 4 – 5 months later wondering where the new pair is. They told me they had called me which was a complete lie but than ended up selling the new pair. Now when i asked for them to exchange they were unwilling to do it. So far they have mislead and lied directly to me a consumer and are not willing to delivery on what they have promised. The Manager Michelle Parker is suppose to get back to me in a week so we will so what happens. I will keep you guys posted as of the outcome.

This optical/​optometry shop has been by far, the best place I have visited. Obviously, for the locals and traditionals, there is a LensCrafters right down the corner but that is like getting spoiled fish at a $$$ restaurant.
This was my first visit to Optical Shop of Aspen. To be honest, I blindly walked passed it over 2+ years of working in the area without knowing it was there. And oh my, what a surprise! They were incredibly kind. Best customer service, WIDE range of selection, everyone in the shop is highly knowledgeable about the products. I’ve been to many optical centers (ie: LensCrafters, Costco, Sears, Fred Meyer, Wal-​Mart, Oliver Peoples, many other clinics/​optometries throughout California, Oregon, Washington, and Florida) but even if you compiled all those together, they would not even measure up to here.
Tamara, was the kind woman who helped me today. I somewhat knew what I wanted but just didn’t know where to look, yet she guided me through the ENTIRE store. Front to back, and gave me opinions on which frames when I was in a dilemma. Even got a second opinion on two different pairs of frames from another associate/​supervisor (so rare!). She actually wanted to help me out, not just throw me in the line of fire after she greeted me. The shop itself was quite busy (Friday, noon-​time) but she was such a sweetheart. I am absolutely in love with this place. You’ve gain a lifetime customer. Thank you so much, Tamara!
* High Top-​notch Customer Service
* Welcoming Atmosphere
* Knowledgeable
* Great range of selection
*Note: Yes! I just created a Unilocal account just to rate them. They are just THAT «AMAZING». My new frames are to die for. Can’t wait to wear them out!

I came in here and not one sales associate greeted me nor did the tall, skinny, blonde cougar (which I think is the manager) I stood there for five minutes before anyone noticed me. They were not knowlegale either on their inventory, I left with my new gorgeous Chanel frames and a bad taste in my mouth from the unwarm customer service.

Mark is the best! He has brilliant taste for the look you want. I have to make a lot of first impressions and my glasses make a big difference. Plus, the glasses came in much faster than I thought, so double bonus there. Yes, they are on the higher end of cost of frames, but it’s entirely worth it.

Is this the one with sun only or the optical as well? Cant tell but if if is the sun only shop, I love it. Picked up a pair of condors here and I rock them super hard. Dam superglasses are expensive but I got to have them. arggh!

5 stars for service, knowledge, and… price… I was helped by Jeff and would recommend him to others.
Service/​Knowledge: Jeff was pretty solid. Knew the technicals on glasses, didn’t sell hard, and was a pleasure to just generally talk to. Young guy, but smart and is there for the customer. Jeff said they have a lot of interesting customer-​friendly policies. If I was unhappy with a high-​end lense I decided to go for, the shop would create the lower-​end ones and refund me the price difference. He did not need to do this, I won’t take them up on it, but its surprising to be offered this from the get go. So I think they try to be flexible in providing solutions to customers. Not your typical chain-​store service.
Price: This place is is expensive. I blushed at some of the prices. They even have a pair of solid gold frames for ?$ 10K? (I tried to read the price through the cabinet). But I got discounts for getting frames/​lense together, which made the prices competitive to elsewhere.
Since the ultimate price was on par with market, and I thought service/​knowledge was pretty strong. I give Optical Shop/​Jeff five stars.

Alice is outstanding and provides customer service that is above and beyond anything I could have asked for. She is extremely knowledgeable about her profession, and can help you find the right pair of frames to fit your face and personality. When I had problems with my new glasses caused by unusual circumstances on my end, she was able to offer several solutions. I was very impressed with this. Now I know why my Ophthalmologist insisted that I only go to Alice to have my glasses made.

New shades! Nice collection to chose from and super friendly guy at the counter. Thanks for the help. I love sunglasses and we need more cool stores with friendly help like this in OC. Check em out.

The cases for my new RayBan’s have come apart twice… apparently I am hard on them (although my old case held up for a couple of decades, so maybe I’m not that abrasive).
In any event, I rolled by OSA on my occasional (OK, nearly daily… hey, they have a lot of of stuff to do/​eat/​drink there) jaunt to Fashion Island, to see if they would help a brother out.
Did they ever!
They replaced my case… both times!
Cleaned my glasses… both times!
Gave me a new cleaning cloth… both times!
And they tell me that if it happens again, to just drop by… they’ll replace/​repair whatever needs to be replaced/​repaired!
And they did it with a smile and never even so much as hint that I might be rough on the glasses case.
I don’t know about about you, but that impressed me greatly!
They already have my money, and they’re still nice!