Newport-Mesa Audiology Balance & Ear Institute

I have had an excellent experience at Newport-​mesa Audiology. The staff and doctors are very professional and helpful. I truly feel that Dr. Ashley Beko on staff there saved me as I did not know how much longer I could continue with the inner ear condition that I was diagnosed with. I am symptom free now and able to function normally!

If there were an Oscar for the most caring, professional audiologists in all the continent (okay, at least California) it would be awarded to Brooke L. Pearce, Director of Audiology at the Newport Balance and Ear Institute. There isn’t a hearing challenge that she can’t find a creative solution for and in a most loving and knowledgable manner.
If you are lucky enough to have Dr. Pearce as your audiologist, your ears will be happy and your spirit as well. And your friends and family will be delighted that you no longer say «huh» after every conversation.
Jan Marshall,
Author Dancin, Schmancin With The Scars: Finding the Humor No Matter What!

Went in for a simple hearing exam. They billed my insurance company over $ 2,500! My insurance company actually went ahead and paid them over $ 1,000! And then these crooks had the audacity to bill me for almost $ 500 in addition to my insurance payout.
Do not use this place. There are honest ear doctors all over Orange County. Don’t use a dishonest one.

I was told by Newport Balance and Auditory that my insurance would cover my balance therapy but they could not give me the cost of the procedure. They pushed me to come on in twice a week and would not answer as to why so often. I was given simple standing exercises, five minutes each. I was charged (I found later) $ 625 for each exercise or $ 3750 per visit. At the end of the month, I got a bill for over $ 18,000 and they now said that my insurance would not cover the balance therapy. After correcting their financial math (they never did get it right) and many phone calls, they allowed me to only pay only the insurance deductible. I am only happy that I stopped after six visits. (They were insisting that I go for six more.) My balance is the same as before the «treatment» — no improvement. Buyer beware.

I had such a great experience at this facility. I had temporary hearing loss in one ear caused by a viral infection and was treated with the utmost concern and care. Dr Pearce was very helpful and she seemed genuinely concerned for my well-​being and recovery plan.

I have mixed reviews about this facility. I made an appointment based on a friends referral. I have pronounced hearing loss in one ear and suffer from Tinnitus and occasional vertigo. My appointment consisted of 4 hours of various tests to check my hearing and balance. Everyone who conducted the tests were great, very knowledgeable and professional. The tests cost me $ 3,000 out of pocket because my insurance wouldn’t cover it. I had high hopes that they would locate the source of my tinnitus and balance problems and offer me a solution. Unfortunately, they told me what I already knew, I have hearing loss and there isn’t much you can do for tinnitus. All they could offer me were a few print outs of what Labyrinthitis is, some Lipo Flavonoid supplements for my tinnitus and offered to do balance re-​training for another $ 2,000 out of pocket. Sorry, I’m not going to spend another $ 2,000 out of pocket… So now I sit, $ 3,000 poorer and I still have tinnitus. Thankfully the balance problems are getting better on their own. Maybe it’s my own fault, I thought this place could help me find a cure to my tinnitus, but there really isn’t a cure. I’ve been to 3 doctors; my pcp, an ENT and this place. No one can offer any real relief for tinnitus sufferers. I should have just saved my money and took a vacation.

Definitely NOT a scam, it’s expensive because of the testing they do, which is state of the art and extremely helpful, and I’ve never met one rude person at this office. I love all the receptionists and the doctors! Everyone is so knowledgeable and very nice. I feel like everyone in the office is a close friend after going twice a week for therapy. I graduated from therapy a few months ago and I can honestly say I miss going!
I should also mention they have online therapy for their patients as well. I was surprised when they said my login would still be valid after I graduated and I could continue my therapy online if my symptoms returned.

My 80 year old mother used this balance and hearing clinic. In as little as eight weeks the entire family could not believe the difference in her balance. Her ability to walk had dramatically improved. As a family, we don’t have the fear of her falling like we did before the therapy. The doctors are awesome. The staff is very helpful and accommodating. They worked diligently to co ordination insurance coverage and provided a great financing package. Extremely impressed!

I have been a patient at Newport Mesa for a couple of months and I am still continuing to finish my treatment for a dizziness and balance problem. I have definitely improved and looking forward to completing my treatment.
The staff is very knowledgable, patient and committed to the task. My current treatment provider, Alison, has impressed me with her knowledge, willingness to explain everything clearly and dedication to my improved health. I have worked with other staff members and I have always been pleased with their knowledge and concern.
As a Medicare patient, I am not getting bills from this group, so I can’t comment regarding charges for services. But, when it comes to my health, I can’t think of anything more important than the quality of the care and treatment itself.
In my view and experience, Newport Mesa is definitely the top provider of services for balance and dizziness disorders. Lastly, the ladies in the front office who handle appointment scheduling, phone call reminders and other issues, are so friendly and accomodating, they really help reduce the tedium of scheduling and maintaining what can be a lengthy process, depending on your needs.
A great group of people indeed!

I had the most wonderful experience today at Newport Mesa Audiology. I took my 2 year old to have his hearing tested on the recommendation of our pediatrician because of his speech delay and the staff were all so kind and professional. Dr. Beko and Dr. Nava are simply outstanding. My son loved working with them and really responded to their warmth and good energy. They were so good with him and thoroughly explained to me what they were doing throughout the entire visit. It was obvious to me that these women are compassionate Doctors who are committed to their work… and they are excellent with young children. Fortunately they determined that my son’s hearing is perfectly fine but if any of my children or I myself were to ever suffer from hearing loss I would definitely put my faith in Dr. Beko and Dr. Nava no matter the cost.

Got an appointment for my 85 year old mother who can’t walk and needs a walker to see the doctor. I had an appointment card indicating the date and time to see the doctor. When we arrived the receptionist said Dr is not here and it’s the patients responsibility to call and make sure the doctor is in!!! Never heard that before !! So what is the appointment card for? And what is the receptionist responsibilities!!! Never going back again:(

WARNING: Proceed with caution here and hang on to your wallet. I am an RN who developed a vertigo problem 12 yrs ago that another Dr. treated for a reasonable fee in one day with a simple positional manuver. Recently, the vertigo returned but my previous Dr. no longer took my Blue Cross so I went to Newport Audiology. Before my appt. I asked the front desk if they were a Blue Cross provider so they took my insurance card, called Blue Cross and told me yes they take my insurance. I asked them the cost for my treatment and they said they would not know until they billed my insurance. They then proceeded to perform excessive test on me for 4 ½ hrs going from one room to another room to another room etc. etc. They would not interact with me regarding why so many test or the cost. During my next appt. I was told I was having the same type of verigo as I described from 12 yrs. ago and they would treat me with positional chair therapy and eye excercises. When my blue cross statement came, it turns out they were not a provider of my insurance and they were out of my networks negotiated rates so now they can bill for what ever amount they want to. They billed $ 5109 for the one testing day alone plus they said more bills were on their way. I actually had to refuse treatment now because I could not afford the testing day bill let alone the treatment. We eventually agreed to a lesser amount and I got treated. In retrospect I would not go there again because of their attitude toward biling practices. They were not upfront about cost or insurnace coverage and it was very stressful having to negotiate with the people you are depending on to treat you. I feel like they have taken advantage of my insurance and me both with excessisve testing and billing and telling me they were a provider when they were not. Shame on them.

WAAAYYY over-​priced. We took our son in for an extensive hearing test after he’d suffered some hearing loss in one of his ears. One hour appt. was $ 600. Really?. Even better were their findings: «We don’t really know why his hearing has diminished in his left ear. But if we could do further testing, at an additional cost of $ 1200, we could find out.»
Now they want to up the monthly payment plan I arranged with them. Then the woman called me rude when I said I couldn’t up the monthly.
Steer clear, people, way clear.